NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 4
Page 37
Issue 3.0
Programming the PBX and the Dterm
Programming the Dterm Series III ACD Terminal
8. Programming the D
term Series III ACD Terminal
Figure 4-2   D
term Series III ACD Terminal
8.1 Programming the Keys
Use CM90 YY= 00 and the functions listed to program Keys 17 through 24.
Key 17 = F1020 Release
Key 18 = F1033 Break (OAI Key 1, CMD7 Y=0, OP-Code 187)
Key 19 = F1042 Log On (OAI Key 10, CMD7 Y=0, OP-Code 190)
Key 20 = F1039 Tally (OAI Key 7, CMD7 Y=0, OP-Code 189)
Key 21...

CHAPTER 4 NDA-24213
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Issue 3.0
Programming the PBX and the Dterm
Programming the Dterm Series III ACD Terminal
All other ACD function keys will be programmed on Keys 1 through 16.
8.2 Service Conditions
1. In order for Logon (Key 19) and Break (Key 18) to chime, a speaker key must be assigned to a 
Key number between 1-16.
2. The FNC (F1011), Recall (1015), LNR/SPD (F1000), and Answer (F4001) Keys can be assigned to 
Keys 1-16.
3. Do not use the MAT command F2, “Copy of D
term Key”, if your ACD...

NDA-24213 CHAPTER 5
     Page 39
Issue 3.0
Configuration Procedures
CHAPTER 5 Configuration Procedures
The basic options available for configuring common setups using CallCenterWorX are diagrammed below. 
Figure 5-1   Configuration Options
This chapter provides procedures for configuring the components to perform in the above setups.
Main CCWX PC
using CCWX ACD portion only
 (Server and MAT Client )
without MIS
MIS PC using CCWX
MIS portion only
TCP/IPRS-232
Main CCWX PC
using CCWX complete suite
 ACD...

CHAPTER 5 NDA-24213
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Issue 3.0
Configuration Procedures
Figure 5-2   ACD Computer (Client or Server) With or Without MIS
Suite installation
complete
Verify all system
requirements available
(Chapter 2)Complete connections
(Chapter 3)Complete programming
PBX and Dterms(Chapter 4)
Assemble information
(Chapter 6)
Install complete
CallCenterWorX  suite
(Chapter 6)Install CallCenterWorX
ACD only
(Chapter 6)
Start
CallCenterWorX
ACD
(Chapter 6)
Read ACD menu and
command
descriptions
(Chapter 7)...

NDA-24213 CHAPTER 5
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Issue 3.0
Configuration Procedures
Configuring the ACD Computers
1. Configuring the ACD Computers
1.1 ACD Computer (Client or Server) With or Without MIS
For the ACD computer (Client or Server) with or without MIS, use the following procedure:
STEP 1: Verify that the system requirements specified in Table 2-1 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 1, 
“Installing the PN-CC00 and the...

CHAPTER 5 NDA-24213
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Issue 3.0
Configuration Procedures
Configuring the ACD Computers
Figure 5-3   ACD Computer Setup for Use with Remote MIS PC via TCP/IP
Read MIS menu and
command
descriptions
(Chapter 8)
Perform initial
startup of  MIS
choosing TCP/IP
(Chapter 10)
Installation
complete
Close MIS
systemIf needed,
complete MIS PC
setup for TCP/IP
(Heading 2.1)
Verify all system
requirements available
(Chapter 2)Complete connections
(Chapter 3)
Install CallCenterWorX
Version 2 Security Key...

NDA-24213 CHAPTER 5
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Issue 3.0
Configuration Procedures
Configuring the ACD Computers
1.2 ACD Computer Setup for Use with Remote MIS PC via TCP/IP
For the ACD computer communicating with a remote MIS PC via TCP/IP, use the following procedure: 
STEP 1: Verify that the system requirements specified in Table 2-2 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 3, 
“PN-CC00 Connecting Through a Hub” (shown in Figure...

CHAPTER 5 NDA-24213
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Issue 3.0
Configuration Procedures
Configuring the ACD Computers
Figure 5-4   ACD Computer Setup for Use with Remote MIS PC via RS-232
Read MIS menu and
command
descriptions
(Chapter 8)
Perform initial
startup  of MIS
choosing RS-232
(Chapter 10)
Close MIS
system
Start
CallCenter
WorX
ACD
(Chapter 6)
Read ACD menu and
command
descriptions
(Chapter 7)
Program ACD
system
(Chapter 9)
Installation
complete
Close ACD
system
If needed,
complete MIS PC
setup for RS-232
(Heading...

NDA-24213 CHAPTER 5
     Page 45
Issue 3.0
Configuration Procedures
Configuring the ACD Computers
1.3 ACD Computer Setup for Use with Remote MIS PC via RS-232
For the ACD computer communicating with a remote MIS PC via serial RS-232 connection, use the 
following procedure:
STEP 1: Verify that the system requirements specified in Table 2-3 of Chapter 2 are available.
STEP 2: Depending upon your PBX hardware, complete the connections described in Chapter 3, Heading 5, 
“PN-CC00 Connection for ACD Computer...

CHAPTER 5 NDA-24213
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Configuration Procedures
Configuring the ACD Computers
STEP 16: Click Close to exit the dialog.
STEP 17: On the 
Server menu, click MAT, then click Disconnect.
STEP 18: Click 
Exit on the File menu to close the CallCenterWorX ACD system.
STEP 19: If the MIS was installed, read the information on the menu commands and data screens in Chapter 8, 
“MIS Menu Commands.” 
STEP  20: Perform the initial startup of the MIS system as described in Chapter 10, “MIS...