NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 4
Page 27
Issue 3.0
Programming the PBX and the Dterm
AP01 Initialization
CHAPTER 4 Programming the PBX and the Dterm
1. AP01 Initialization
DESCRIPTION DATA
For the IVS (CP00 and CP03):
Assign the slot number to the PN-AP01
board according to the location of the
board.
Note:
The slot number is given by the SENSE 0 
switch on the PN-AP01 board.
(1)   Slot number (04-15)
(2)   PN-AP01 board
  
For the IVS 2000 Series Software (CP16):
Assign the slot number to the PN-AP01
board according...

CHAPTER 4 NDA-24213
Page 28
Issue 3.0
Programming the PBX and the Dterm
Programming the ACD Position Prime Line and My Line
2. Programming the ACD Position Prime Line and My Line
DESCRIPTION DATA
For the IVS (CP00 and CP03):
Assign the primary extension.
(1) LEN 0000-0511
(2)  FXXXX Station number
For the IVS 2000 Series Software (CP16):
Assign the primary extension.
(1)  LEN X00-X63 (X = PIM No. 0-7)
(2)  FXXXX Station number
For the IVS2 (CP14):
Assign the primary extension.
(1)  LEN X00-X63 (X = PIM...

NDA-24213 CHAPTER 4
Page 29
Issue 3.0
Programming the PBX and the Dterm
Programming the ACD Position Prime Line and My Line
DESCRIPTION DATA
Assign the ACD virtual line to
the My Line.(1) Primary Extension (CM10)
(2)  ACD virtual line (CM11)
Assign ACD virtual line for
originate suppress.
Assign ACD Pilot number as
monitored number.
Assign ACD Group number.(Y) = 1
(1)  ACD virtual line
(2)  2: Originate suppress
(Y) = 1
(1)  ACD Pilot number
(2) 3: Monitored number
(Y) = 2
(1)  XXXX ACD Pilot number
(2)...

CHAPTER 4 NDA-24213
Page 30
Issue 3.0
Programming the PBX and the Dterm
Programming ACD/OAI Operation Codes
3. Programming ACD/OAI Operation Codes
 START
                
                
   END
DESCRIPTION DATA
OAI function key assignment.
Note:  Cannot  use   F1032.
Op-codes are fixed to function names
  (see OAI key code assignment table 
below).
(Y) = 0
(1)  F1033 OAI key 1
        F1047 OAI key 15
(2) 128 - 191 MSF
        192 - 255 TMF
Assign IP address.
Example:
1st Data        00      01       02...

NDA-24213 CHAPTER 4
Page 31
Issue 3.0
Programming the PBX and the Dterm
Programming Dterm Key Assignment
4. Programming D
term Key Assignment
DESCRIPTION DATA
Assign OAI keys to ACD station. (YY) = 00
(1)  My Line, key no.
(2)  F1033: OAI key 1
        F1047: OAI key 15
Assign ACD virtual line key. (YY) = 00
(1)  My Line, key no.
(2)  XXXX: ACD virtual line
CM90 START
END 

CHAPTER 4 NDA-24213
Page 32
Issue 3.0
Programming the PBX and the Dterm
Programming ACD Group Announcements
5. Programming ACD Group Announcements
STARTDESCRIPTION DATA
For the IVS (CP00 and CP03):
Assign a Digital Announcement Trunk
Circuit No. to the required LEN.
Note:The Digital  Announcement   Trunk
Circuit No. must be assigned to the 
 first LEN (level 0) and/or the third
LEN (level 2) of each LT slot.
(1)  LEN (0000 - 0512)
(2)  EB002 - EB127
PIM 0/1: EB000 - EB031
PIM 2/3: EB032 - EB063
PIM 4/5:...

NDA-24213 CHAPTER 4
Page 33
Issue 3.0
Programming the PBX and the Dterm
Programming ACD Group Announcements
DESCRIPTIONDATA
Assignment of Digital Announcement
Trunk No.Y =  2
(1) 000-127
(2) 1XXX
002-127:Digital 
Announcement
Trunk No.
UCD Delay Announcement detection /
OAI Announcement connection timer.Y =  0
(1) 67
(2) 01-32
END
CMD7
CM41 

CHAPTER 4 NDA-24213
Page 34
Issue 3.0
Programming the PBX and the Dterm
Sending of Returned Result and SMFN
6. Sending of Returned Result and SMFN
DESCRIPTION DATA
Returned Result (RR) sending priority
when receiving Switch Control Facility 
(SCF).
Note:For CallCenterWorX  this must be a 
“0”.
Service feature for each Tenant(YY) = 28
(1) Tenant #  01-09
(2)  0: Send RR after SMFN.
  1: Send RR before SMFN.
(YY) = 27
(1) Tenant # 01-09
(2) 0: ACD
1: Non--ACD
Sending of SMFN when answering a held call (1)...

NDA-24213 CHAPTER 4
Page 35
Issue 3.0
Programming the PBX and the Dterm
Programming the Dterm Series E ACD Terminal
7. Programming the D
term Series E ACD Terminal
Figure 4-1   D
term Series E ACD Terminal
7.1 Programming the Keys
Use CM90 YY= 00 and the functions listed to program Keys 17 through 24.
Key 17 = F1020 Release
Key 18 = F1042 Log On (OAI Key 10, CMD7 Y=0 OP-Code 190)
Key 19 = F1012 Conference
Key 20 = F1039 Tally (OAI Key 7, CMD7 Y=0 OP-Code 189)
Key 21 = 1036 Work (OAI Key 4, CMD7 Y=0...

CHAPTER 4 NDA-24213
Page 36
Issue 3.0
Programming the PBX and the Dterm
Programming the Dterm Series E ACD Terminal
Key 22 = 1033 Break (OAI Key 1, CMD7 Y=0 OP-Code 187)
Key 23 = F1004 Transfer
Key 24 = F1010 Hold
All other ACD function keys will be programmed on Keys 1 through 16.
7.2 Service Conditions
1. In order for Logon (Key 18) and Break (Key 22) to chime, a speaker key must be assigned to a Key 
between 1 and 16.
2. The Feature (F1011), Recall (F1015), Redial (F1000), and Answer (F4001) Keys can...