NEC Neax2000 Ivs Callcenterworx System Manual
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NDA-24213 CHAPTER 2 Page 17 Issue 3.0 System Requirements CallCenterWorX MIS PC Support 7. CallCenterWorX MIS PC Support 7.1 Multiple MIS PCs CallCenterWorX provides the ability to have up to eight MIS PCs. The integrated MIS application on the main CallCenterWorX Server is controlled by the main CallCenterWorX system security key and is counted as one of the eight PCs. Each additional MIS PC requires a separate MIS security key. It is important to know that each additional MIS PC is a separate MIS...
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CHAPTER 2 NDA-24213 Page 18 Issue 3.0 System Requirements Multi-tenant MIS Considerations—Split Numbering 8. Multi-tenant MIS Considerations—Split Numbering The assignment of split numbers in the CallCenterWorX MIS is relative to the number of tenants being served by the entire system (which can be as many as 9 tenants). A single MIS application can number only one usable Split 1 in the system. It does not employ the naming conventions used by the ACD, which starts numbering for each tenant at Split 1...
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NDA-24213 CHAPTER 3 Page 19 Issue 3.0 Connection Drawings Installing the PN-CC00 and the PN-AP01 CHAPTER 3 Connection Drawings Figure 3-1 PN-CC00 Connection through 10 Base T Transceiver 1. Installing the PN-CC00 and the PN-AP01 STEP 1: Mount the PN-CC00 in any slots LT10 (AP0) - LT15 (AP05). The PN-CC00 requires two LT (AP) slots. STEP 2: Mount the PN-AP01 in any slot LT10 (AP0) - LT15 (AP05). STEP 3: Set the PN-AP01 SENSE 0 switch to the slot number that is programmed in CM05 (see Chapter 4,...
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CHAPTER 3 NDA-24213 Page 20 Issue 3.0 Connection Drawings Installing the PN-CC01 and the PN-AP01 2. Installing the PN-CC01 and the PN-AP01 Figure 3-3 PN-CC01 Connection Straight to ACD Computer (Client or Server) STEP 1: Mount the PN-CC01 in any slots LT10 (AP0) - LT15 (AP05). The PN-CC01 requires one LT (AP) slot. STEP 2: Mount the PN-AP01 in any slot LT10 (AP0) - LT15 (AP05). STEP 3: Set the PN-AP01 SENSE 0 switch to the slot number that is programmed in CM05 (see Chapter 4, Heading 1, “AP01...
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NDA-24213 CHAPTER 3 Page 21 Issue 3.0 Connection Drawings PN-CC00 Connecting Through a Hub 3. PN-CC00 Connecting Through a Hub Figure 3-4 PN-CC00 Connecting Through a Hub STEP 1: The Ethernet cables going from the transceiver to the hub and from the hub to the Server and PCs are straight-through cables. STEP 2: The Ethernet cable from the transceiver to the hub goes into a port other than Port 8 of an 8-port hub or Port 4 of a 4-port hub. The last port in a hub is usually used as an uplink port,...
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CHAPTER 3 NDA-24213 Page 22 Issue 3.0 Connection Drawings PN-CC01 Connecting Through a Hub 4. PN-CC01 Connecting Through a Hub Figure 3-6 PN-CC01 Connecting Through a Hub STEP 1: The Ethernet cables going to the hub from the PN-CC01 and from the hub to the Server and PCs are straight-through cables. STEP 2: The Ethernet cable from the transceiver to the hub goes into a port other than Port 8 of an 8-port hub or Port 4 of a 4-port hub. The last port in a hub is usually used as an uplink port,...
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NDA-24213 CHAPTER 3 Page 23 Issue 3.0 Connection Drawings PN-CC00 Connection for ACD Computer to Remote MIS PC Serially 5. PN-CC00 Connection for ACD Computer to Remote MIS PC Serially Figure 3-7 PN-CC00 with RS-232 Serial Connection Note: In this diagram, it is assumed the remote PC is using CallCenterWorX MIS. STEP 1: Follow the procedures in this chapter, Heading 1, “Installing the PN-CC00 and the PN-AP01,” to connect the PN-CC00 to the ACD computer. STEP 2: Connect one end of the RS-232 serial...
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CHAPTER 3 NDA-24213 Page 24 Issue 3.0 Connection Drawings PN-CC01 Connection for ACD Computer to Remote MIS PC Serially 6. PN-CC01 Connection for ACD Computer to Remote MIS PC Serially Figure 3-8 PN-CC01 Connection for ACD Computer to Remote MIS PC Serially Note: In this diagram, it is assumed the remote PC is using CallCenterWorX MIS. STEP 1: Follow the procedures in this chapter, Heading 2, “Installing the PN-CC01 and the PN-AP01,” to connect the PN-CC01 to the ACD computer . STEP 2: Connect one end...
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NDA-24213 CHAPTER 3 Page 25 Issue 3.0 Connection Drawings Connecting Wall Display Boards 7. Connecting Wall Display Boards Connections from the computer running CallCenterWorX MIS to the Spectrum Wall Display Board may vary according to the specific model of board. Instructions should be obtained from Spectrum Corporation regarding the model you are installing. The computer must be configured to output data to the board through a COM Port. Wall boards may be used in a “chained” series following...
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CHAPTER 3 NDA-24213 Page 26 Issue 3.0 Connection Drawings Connecting Wall Display Boards Figure 3-10 PN-CC01 Connecting ACD Computer or MIS PC to Wall Boards As shown in Figure 3-11 below, the RS-232 Cable connects to the COM Port designated as an MIS Port (see Chapter 5, Heading 1.3, “ACD Computer Setup for Use with Remote MIS PC via RS-232”). Figure 3-11 Connection of RS-232 to COM Port NEAX2000 IVS PN-CC01 PN-AP01Ethernet Cable CallCenterWorX ComputerCOM Port RS-232 CableWallboards NEC Customer...