NEC Neax 2000 Ivs2 Ccis Features And Specifications

							CALL BACK - CCIS
NEAX2000 IVS2 CCIS Features and Specifications  
NDA-24272, Issue 1.0  Page 11
6. The originally called stations LCD shows:
To cancel a Call Back - CCIS from a Multiline Terminal:
1. Lift the handset or press the Speaker key; receive dial tone.
2. Press the Call Back feature key and receive Service Set Tone. The feature is canceled.
3. The LCD shows:
Service Conditions
1. If Call Back - CCIS is not answered within 30 seconds (at the calling station), ringing will stop and Call
Back - CCIS is automatically canceled.
2. Call Back - CCIS is allowed or denied via Class Of Service.
3. Call Back - CCIS to a busy station cannot be established if that station is in the Line Lockout mode.
4. There is no time limit for Call Back - CCIS. Once Call Back - CCIS is activated, it will remain in status
memory until completed or manually canceled.
5. Call Back - CCIS cannot be set to more than one station at a time.
6. A station can utilize Call Back - CCIS and Outgoing Queuing - CCIS at the same time.
7. When the setting station is called back, Station Hunting and Call Pickup will not apply.
8. A maximum of 32 stations can access this feature simultaneously.
9. A station user calling a busy station line can be automatically connected to the called station when both
stations are idle. The activating station may originate and receive calls while Call Back - CCIS is active.
10. Call Back - CCIS records are lost when the system is initialized.
11. If Call Back - CCIS is activated from a NEAX2000 IVS
2 station and both the activating and called stations
become idle, the activating station receives distinctive ringing. If the called station lift the handset before
the activating station answers, ringback tone is heard at the called station and distinctive ringing is provided
at the activating station. When the activating station answers, a two-party talk state is established.
12. When Call Back - CCIS is activated from a NEAX2400 IMX, both the activating and called stations will
receive ringing at the same time. If either station lift the handset before the other, ringback tone is heard by
the first station. When the other station answers, a two-party talk state is established.
Calling station number Series III Series E
XXXX
(TIME DISPLAY)XXXX
(TIME DISPLAY)
CB CNCL         XXXX                       CANCEL         XXXX
     (TIME DISPLAY)  (TIME DISPLAY)Series III Series E 
						

							CALL BACK - CCIS
 NEAX2000 IVS2 CCIS Features and SpecificationsPage 12 NDA-24272, Issue 1.0
13. When the calling party dials the Call Back - CCIS feature access code or presses the CALL BACK key, if
the called party goes idle (while the calling party is still off hook), the calling party hears ringback tone and
the called party hears ringing. If the called party lift the handset, the parties can talk with each other.
Figure 3  Call Back
Tributary OfficeService Set Tone Busy
C:6789 A:2345
C:DIALS
C:6789B:4567
B:4567 SETTING 
A:2345
C:DIALS Public
Tributary OfficeSatellite Office
Public Main Office
PublicSatellite Office
Public Main Office Network
Tone
(DT)-4567-(BT)
(DT)-4567-(BT)-SHF-1-(SST)
         TO SET CALLBACK CALLBACK
Network
Network Network 
						

							CALL BACK - CCIS
NEAX2000 IVS2 CCIS Features and Specifications  
NDA-24272, Issue 1.0  Page 13
14. When the calling party waits on hook after having set Call Back-CCIS, the link is established as shown in
Figure 4:
Figure 4  Established Link with Call Back
Main Office Main Office
Service Tributary Office
C:6789 A:2345
C:6789B:4567
B:4567 C: ON HOOK
A:2345C:DIALS Public
Satellite Office
Public
Tributary Office Public
Satellite Office
Public Network
Set Tone
Network
(DT)-4567-(BT)-SHF-1-(SST)
         TO SET CALL BACK
Network
Network 
						

							CALL BACK - CCIS
 NEAX2000 IVS2 CCIS Features and SpecificationsPage 14 NDA-24272, Issue 1.0
15. If the called party goes on hook while the calling party is waiting on hook for Call Back-CCIS, both the
calling and called parties will be rung simultaneously, if the setting station is in the NEAX2400 IMX
system.
When both parties go off hook, they can talk with each other. The party who answers first hears ringback
tone. If the setting station is in the NEAX2000 IVS
2 system, the calling station is called first.
Figure 5  Call Back when On Hook
C:6789
ROT
RG RBT A:2345
B: ON HOOK
C:6789 B:4567
B:4567 A:2345RG RBT Public
Main Office
Tributary OfficeSatellite Office
Public
Public
Main Office
Tributary OfficeSatellite Office
Public
Network Network
Network
Network 
						

							CALL FORWARDING - ALL CALLS - CCIS
NEAX2000 IVS2 CCIS Features and Specifications  
NDA-24272, Issue 1.0  Page 15
CALL FORWARDING - ALL CALLS - CCIS
General Description
This feature permits all calls destined for a particular station to be routed to another station or to an Attendant
Console, in another office in the CCIS network, regardless of the status (busy or idle) of the called station. The
activation and cancellation of this feature may be accomplished by either the station user or an Attendant.
Operating Procedure
To set a Call Forwarding - All Calls - CCIS from a Single Line Telephone:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - All Calls feature access code and receive Feature Dial Tone.
3. Dial the outgoing trunk access code and receive a single burst of Service Set Tone.
(This operation is required for a network using Open Numbering Plan.)
4. Dial the desired target station number and receive Service Set Tone.
5. Wait approximately five seconds and receive Service Set Tone.
To cancel a Call Forwarding - All Calls - CCIS from a Single Line Telephone:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding - All Calls cancellation code and receive Service Set Tone.
To set a Call Forwarding - All Calls - CCIS from an Attendant Console:
1. Press an idle LOOP key.
2. Dial the Call Forwarding - All Calls feature access code and receive Feature Dial Tone.
3. Dial the originating station number.
4. Dial the outgoing trunk access code and receive a single burst of Service Set Tone.
(This operation is required for a network using Open Numbering Plan.)
5. Dial the desired target station number and receive Service Set Tone.
6. Press the RELEASE key.
To cancel a Call Forwarding - All Calls - CCIS from an Attendant Console:
1. Press an idle LOOP key.
2. Dial the Call Forwarding - All Calls cancellation code and receive Feature Dial Tone.
3. Dial the originating station number and receive Service Set Tone.
4. Press the RELEASE key.
To set a Call Forwarding - All Calls - CCIS from a Multiline Terminal:
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding - All Calls feature key and receive Feature Dial Tone.
3. Dial the outgoing trunk access code and receive a single burst of Service Set Tone.
(This operation is required for a network using Open Numbering Plan.)
4. Dial the desired target station number and receive Service Set Tone.
Wait approximately five seconds and receive Service Set Tone. The LED lights and the LCD shows: 
						

							CALL FORWARDING - ALL CALLS - CCIS
 NEAX2000 IVS2 CCIS Features and SpecificationsPage 16 NDA-24272, Issue 1.0
5. Replace the handset or press the Speaker key.
To cancel a Call Forwarding - All Calls - CCIS from a Multiline Terminal:
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding - All Calls feature access key. The LCD shows:
3. Dial “*” and receive Service Set Tone. The LED of the associated feature key will go out. The LCD shows:
4. Replace the handset or press the Speaker key.
Service Conditions
1. Stations with this feature set may originate calls.
2. A maximum of 240 stations can set Call Forwarding (including -All Calls, -Busy Line, -Don’t Answer -
CCIS) across CCIS simultaneously.
3. Stations can be allowed or denied this feature by Class Of Service-Individual programming.
4. Call Forwarding-All Calls - CCIS can be set from a Multiline Terminal primary or secondary extension.
5. Call Forwarding-All Calls - CCIS may be set or canceled by either a station user or an Attendant. The
Attendant can set or cancel this service only for a station in the same switching office.
6. Call Forwarding-All Calls - CCIS to an Attendant, when the system is in Night mode, will not be forwarded.
7. Call Forwarding-All Calls - CCIS can be used from any number of forwarding stations to the same
designated station.
SET XXXX
 (TIME DISPLAY)
Forwarding station number Series III Series E
SET XXXX
 (TIME DISPLAY)
FDA YYY  CF ALL YYY        
 
(TIME DISPLAY)  (TIME DISPLAY)  Series III Series E
 CNCL  CANCEL 
(TIME DISPLAY)  (TIME DISPLAY) Series III Series E 
						

							CALL FORWARDING - ALL CALLS - CCIS
NEAX2000 IVS2 CCIS Features and Specifications  
NDA-24272, Issue 1.0  Page 17
8. When calls are forwarded to the Attendant, the Incoming Call Identification feature does not allow the
Attendant to identify the call as a forwarded call.
9. When Outgoing Trunk Queuing is provided, ringback is applied to the forwarding station and not to the
designated station.
10. When a call is forwarded, the station number recorded for Station Message Detail is the forwarding station.
11. When an ACD/UCD group station activates call forwarding, only calls directed to that telephone number
are forwarded. Calls directed to the ACD/UCD pilot will bypass member stations that are forwarded.
12. If the forwarding station is the pilot station and the designated station is idle, a call to the ACD/UCD group
is routed immediately to the designated station. If the designated station is busy, a call to the ACD/UCD
group receives a busy tone.
13. When a forwarding station places a call using the Call Back - CCIS feature, the automatic callback rings at
the forwarding station, not the designated station.
14. When Attendant Camp-On is directed toward a station with Call Forwarding-All Calls - CCIS in effect, the
busy designated station receives call waiting treatment if the designated station is involved in a steady two-
party talking state and there is no call already waiting.
15. If a call with the Attendant Camp-On feature in effect is forwarded to a busy station which has Station
Hunting, the call hunts for an idle line and then waits on the designated station if no idle line is found.
16. If either of the restriction features listed below are active for the designated station, Call Forwarding - All
Calls - CCIS to that station should not be allowed. It should be noted that a non-restricted station can activate
Call Forwarding - All Calls - CCIS to the stations below, but incoming trunk calls that are forwarded will
not be completed (intercept arrangements will apply).
 Fully Restricted Station
 Inward Restricted Station
17. When a call is forwarded through CCIS by Call Forwarding - All Calls/Busy Line/Don’t Answer, the kind
of Call Forwarding and the station number which is setting the service can be indicated on the LCD of the
forwarding destination Multiline Terminal.
PBX-APBX-B
STATION
/TRUNKCCIS
STATION 2000Kind of Call Forwarding
Call Forwarding-All Calls/
/Busy Line/Don’t Answer. Call is forwarded from
Station 2000 byand station number “2000”
are indicated on LCD. 
						

							CALL FORWARDING - ALL CALLS - CCIS
 NEAX2000 IVS2 CCIS Features and SpecificationsPage 18 NDA-24272, Issue 1.0
18. When a call is forwarded through CCIS, and then forwarded to another station by Call Forwarding - All
Calls/Busy Line/Don’t Answer or UCD Hunting, the last forwarding station number or the pilot station
number of UCD Group is indicated.
PBX-APBX-B
STATION
/TRUNKCCIS
STATION 2000
Kind of Call Forwarding
Call Forwarding-All Calls/
/Busy Line/Don’t Answer. Call is forwarded from
Station 2000 by
and station number “3000”
are indicated on LCD.
STATION 3001STATION 3000
CF/UCD 
						

							CALL FORWARDING - BUSY LINE - CCIS
NEAX2000 IVS2 CCIS Features and Specifications  
NDA-24272, Issue 1.0  Page 19
CALL FORWARDING - BUSY LINE - CCIS
General Description
This feature permits a call to a busy station to be immediately forwarded to a predesignated station or to an
Attendant Console in another office in the CCIS network.
Operating Procedure
To set a Call Forwarding-Busy Line - CCIS from a Single Line Telephone:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding-Busy Line feature access code and receive Feature Dial Tone.
3. Dial the outgoing trunk access code and receive a single burst of Service Set Tone.
(This operation is required for a network using Open Numbering Plan.)
4. Dial the desired target station number and receive Service Set Tone.
5. Wait approximately five seconds and receive Service Set Tone.
To cancel a Call Forwarding-Busy Line - CCIS from a Single Line Telephone:
1. Lift the handset and receive dial tone.
2. Dial the Call Forwarding-Busy Line cancellation code and receive Service Set Tone.
To set a Call Forwarding-Busy Line - CCIS from an Attendant Console:
1. Press an idle LOOP key.
2. Dial the Call Forwarding-Busy Line feature access code and receive Feature Dial Tone.
3. Dial the originating station number.
4. Dial the outgoing trunk access code and receive a single burst of Service Set Tone.
(This operation is required for a network using Open Numbering Plan.)
5. Dial the desired target station number and receive Service Set Tone.
6. Press the RELEASE key.
To cancel a Call Forwarding-Busy Line - CCIS from an Attendant Console:
1. Press an idle LOOP key.
2. Dial the Call Forwarding-Busy Line cancellation code and receive Feature Dial Tone.
3. Dial the originating station number and receive Service Set Tone.
To set a Call Forwarding-Busy Line - CCIS from a Multiline Terminal;
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding-Busy Line feature access key and receive Feature Dial Tone.
3. Dial the desired target station number and receive Service Set Tone.
4. Dial the outgoing trunk access code and receive a single burst of Service Set Tone.
(This operation is required for a network using Open Numbering Plan.) 
						

							CALL FORWARDING - BUSY LINE - CCIS
 NEAX2000 IVS2 CCIS Features and SpecificationsPage 20 NDA-24272, Issue 1.0
5. Wait approximately five seconds and receive Service Set Tone. The LED lights and the LCD shows:
6. Replace the handset or press the Speaker key.
To cancel a Call Forwarding-Busy Line - CCIS from a Multiline Terminal:
1. Lift the handset or press the Speaker key and receive dial tone.
2. Press the Call Forwarding-Busy Line key. The LCD shows:
3. Dial “*” and receive Service Set Tone. The LED of the associated feature key will go out. The LCD shows:
4. Replace the handset or press the Speaker key.
Service Conditions
1. This feature may be set and canceled by either a station user or an Attendant in the same switching office.
2. Call Forwarding-Busy Line - CCIS data remains programmed even if the system is reinitialized or a power
failure occurs.
3. If the called station is the pilot of an ACD/UCD group and activates Call Forwarding-Busy Line - CCIS, the
calling station will Call Forward if all ACD/UCD group stations are busy.
4. If a calling Attendant Console receives busy tone after being Call Forwarded - Busy and activates Camp -
On, these services will be activated at the destination station.
5. Stations can be allowed or denied this feature by Class Of Service - Individual.
6. A station programmed for access to Call Forwarding-Busy Line - CCIS is automatically allowed Call
Forwarding - Don’t Answer - CCIS.
7. If separate access codes are programmed into system data for Call Forwarding-Don’t Answer - CCIS and
Call Forwarding-Busy Line - CCIS, separate feature access keys must be programmed on the Multiline
Terminal.
8. There is a maximum of 240 stations which can set Call Forwarding (including -All Calls, -Busy Line, -Don’t
Answer - CCIS) across CCIS simultaneously.
9. Call Forwarding-Busy Line - CCIS can be set from a Multiline Terminal primary or a secondary extension.
10. Individual Call Forwarding-Busy Line - CCIS supersedes system Call Forwarding.
Forwarding station number Series III Series E
SET XXXX
 (TIME DISPLAY)SET XXXX
 (TIME DISPLAY)
Series III Series E
FDB YYY  CF BUSY YYY 
 (TIME DISPLAY)  (TIME DISPLAY)
Series III Series E
 CNCL   CANCEL 
(TIME DISPLAY)   (TIME DISPLAY)