NEC Medical Center System Operations Manual

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Beeper
Use the Beeper command to place a call to a specified beeper number and to display 
codes that can be manually entered once a connection is established with the beeper 
holder. 
Figure 4-10   Beeper Function
General 
ProcessWhen you select the Beeper command, a prompt displays for the name of the person 
to be beeped. When you type all or part of the name at the prompt, a list of names...

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Procedure
Action Result
Ty p e  b to select the Beeper command. The “Enter Person to Beep:” prompt 
displays and highlights for data entry. (1)
Type part or all of the name of the person to 
be beeped and press Enter. To display all 
names and associated room numbers, press 
Enter when the blank entry field 
highlights. All of the matching extensions in the 
database display. (2)
Using the up-...

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Redial
Use the Redial command to place a call to the last caller received by the attendant.
Figure 4-11   Redial Function
General 
Process An operator may activate the Redial function any time the station is idle (not connected 
to a caller). The MCS maintains a record of the last incoming call for this purpose. If 
the called extension is busy or the attendant console is connected with another...

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Emergency
Use the Emerg command to contact either a “specialist” or the supervisor while 
connected to a source caller.
Figure 4-12   Emergency Function
General ProcessYou can activate the Emergency function any time during interaction with a source 
caller. When activated, the Emergency function displays a prompt for a brief name 
or description of the presenting problem. The matches from a...

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Supervisor 
EquipmentThe station from which the supervisor monitors calls must be equipped with a 
Dterm V. The Dterm can be configured to ring automatically whether or not the 
supervisor is logged in. When the Dterm is configured to ring automatically, 
conversation monitoring begins as soon as the phone is answered.
Supervisor 
Capability If the supervisor is already connected to a call when...

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Action Result
For a supervisor alert:
Using the up- and down-arrow keys, move 
the highlight to the supervisor record and 
press Enter.
The supervisor can stop listening in on (and 
recording) the conversation at any time by 
hanging up.The Attendant Status window of all stations 
displays a supervisor alert notation. If set up 
to do so, the supervisor’s D
term 
automatically rings. 
As soon as...

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Chapter 5 JAVA OPERATOR FUNCTIONS
Login
1. From the workstation desktop, double-click the J AVA  C l i e n t icon to start the 
JAVA MCS application. The Password Entry screen (Figure 5-1) will be dis-
played.
Figure 5-1   Password Entry Screen
2. Enter your assigned operator or supervisor login name in the Login Name field. 
(If you do not have an assigned name, see your system administrator.)
3....

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Screen Format
The JAVA MCS main screen is illustrated below (Figure 5-2). The major screen 
components are identified in the figure and described below.
Figure 5-2   JAVA MCS Main Screen
Screen Components
(A)Menu Bar – Provides access to operator, directory database and administra-
tor functions.
(B)Header – Displays the name of the application (Medical Center System), 
identification of the...

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(E)Call Source Information Panel – This panel displays source caller infor-
mation including status of the current call and any transfer information. 
(F)Status Panel - Displays the Attendant status, current call status, type of 
transfer and current MCS system status.
These panels and associated functions are further described in the follow-
ing sections of this manual. 

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Selecting Operator Functions
After user login, the JAVA MCS Operator screen is displayed (Figure 5-2). Access 
to Administration functions are dependant on the privileges of the user. The 
Operator screen is divided into Status, Call Source and Call Destination areas. 
These are described in the following sections.
Status AreaThe Operator screen Status Area displays information about the...