NEC Medical Center System Operations Manual

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Direct (D): Causes the source caller to hear a RBT while the destination station 
phone is ringing. The operator is automatically disconnected from 
both parties, and the source caller is directly connected to the 
destination party without operator screening of the transfer.
The default transfer type is configurable through the Configuration Management 
option on the Supervisor Main Menu. The...

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Source AreaWhen the attendant console is on-line, MCS monitors all incoming calls. As each 
incoming call is answered, MCS automatically performs a database search for the 
dialed number. If the number is found, any information associated with it in the 
database displays in the Source area (Figure 5-4) of the screen.
Figure 5-4   Operator Screen - Call Source Area
When more than one person is...

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The remainder of this chapter provides descriptions and step-by-step instructions 
on how to use each of these actions. Each action is discussed in a separate section, 
as noted below: 
Directory Assistance–Search the database for destination information and 
then transfer internal, external, and attendant calls to 
the selected destinations. (See page 72.)
Make Call–Attempt to place a call from...

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Directory Assistance
The directory assistance options (Figure 5-6) allow the operator to locate a specific 
destination entry in a database directory.
Figure 5-6   Operator Screen - Directory Assistance
General ProcessThe operator can select a specific directory type (Patient, Doctor, Employee, 
Internal, External and Master) from a pull-down menu (see Figure 5-6). The Call 
Destination area...

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Directory 
InformationDirectory Assistance information displayed in the Destination area is dependent on 
the type of directory selected. A listing for a selected directory or directory search 
is displayed in the left of the Destination area (see Figure 5-6). When an entry is 
selected, further information detail for the entry is shown on the right of the 
Destination area. The various...

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External Directory
External–The name of an External (outside the medical facility) entry. 
(For example: These could be any outside companies, service 
providers, equipment service, other medical facilities, outside 
emergency numbers, etc.)
Phone–The phone number of the External entry.
Master Directory
The Master directory lists all database directory entries.
Name–The name for the specific...

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Transfer FailuresTransfers to patients that have been discharged will always fail. Transfers also fail 
if the destination station is busy or set to Do Not Disturb. If a transfer fails, the Call 
Status window displays an error message, and the search list remains displayed.
Off-Line ModeIf the OAI connection between the attendant console and the PBX is down for any 
reason, the Directory...

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Make a Call
Originate a call from this attendant position. Follow the steps below to Make a Call.
1. Use the Directory Assistance feature to select a specific destination for the call. 
Select a specific directory type and then select the specific entry, from the di-
rectory listing, for the call destination.
2. Press the ENTER key (or select the F1-Make Call screen command button) to 
make a call...

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Park a Call
Use the Park command to place a source call on an announcement trunk or a 
monitored number queue for paging purposes. Follow the steps below to park a 
call.
1. An incoming source call is answered and any specific source information will 
be displayed in the screen Call Source area.
2. Select the F3-Park screen command button. The Park Caller window (Figure 
5-7) will be displayed....

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5. The Park Method option shows two methods of parking a call. The Operator 
Assist method (default) requires the Paged party to call the attendant. The atten-
dant must find and connect the paged and parked parties manually.
The Meet_Me Page method uses a system station number (Orbit) that the Paged 
party must dial to be connected directly with the party being parked. This meth-
od removes the...