NEC Medical Center System Operations Manual

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Medical Center System Operations Manual - JAVA Edition TELNET OPERATOR FUNCTIONS
Destination 
AreaThe destination area of the Operator screen changes as necessary to display information 
and to prompt for entry of the data that is necessary to complete a call transaction. The 
command line contains the actions that can be taken. The remainder of this chapter 
provides descriptions and step-by-step instructions on how to use each of these actions. 
Each action is discussed in...

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Directory Assistance
Use the DirAsst command to access the MCS directory assistance database to identify 
the destination of a call. This command can be selected from the Operator Screen when 
it is in idle status or while the operator is connected to a source caller.
Figure 4-7   Directory Assistance
General 
ProcessWhen a call is answered, the Source Name area automatically displays any...

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Hot KeyInstead of entering the name or room number, the operator may press the MCS Hot Key 
to replace the command line with the following options. The hot key is a period (.) by 
default.
Selection of one of the options leads to a more specific search. For instance, selection 
of the Patients option allows the attendant to search only among the Patient database 
records. Internal refers to all...

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Sex–The gender of the patient.
Adm –Date that the patient was admitted to the hospital, in the 
format mm/dd.
Dsch –Date that the patient was discharged from the hospital, in 
the format mm/dd.
Special 
DestinationsSome destination names that are displayed from the database appear differently from 
the others in the list. These names are of patients to whom calls are generally not to be...

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Transfer 
FailuresTransfers to patients that have been discharged will always fail. Transfers also fail if 
the destination station is busy or set to Do Not Disturb. If a transfer fails, the Call Status 
window displays an error message, and the search list remains displayed.
Off-Line ModeIf the OAI connection between the attendant console and the CRT is down for any 
reason, the Directory...

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ProcedureAlthough possible destinations of a call may vary (i.e., a patient, physician, location, or 
test), the following procedure for transferring a call is the same for all destinations:
Action Result
After an incoming call is answered and 
source information displays, type d to 
select the DirAsst command. (1) The “Enter Name or Room:” prompt 
displays and highlights for data entry. (2)...

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Call Park
Use the Park command to place a source call on an announcement trunk or a monitored 
number for paging purposes. Activating the Park command from the Operator Screen 
displays the Call Parking window. Remember, the Source area of the screen contains 
information about the caller.
Figure 4-8   Call Park Function
General 
ProcessTo park an incoming call select the Park command, enter the...

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Park RecallIf the Park Recall feature is activated during MCS installation, the attendant who 
originally parked a call is notified when a parked call times out. MCS automatically 
transfers the parked call from the monitored number or announcement trunk back to the 
original attendant, and beeps the CRT once. The message “Parked Call Time-out [#]” 
flashes in the Attendant Status window until...

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Parked Call Retrieval
Use the Join/Rtrv command to communicate with a previously parked caller. 
Selection of the Join/Rtrv command from the Operator Screen displays Park Retrieval 
information in the destination area and information about the station used by the paged 
caller in the Source area. 
Figure 4-9   Parked Call Retrieval
General 
ProcessTo retrieve a parked call, select the Join/Rtrv...

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Park Call 
AbandonIf a call is abandoned while it is parked, it still appears in the list of parked calls for a 
preset amount of time. When the Park Retrieval function is activated, the display of any 
call that has abandoned includes a time notation in the Time field that shows when the 
party abandoned the call, and the Status field displays RLS. MCS automatically 
removes the call listing...