NEC Ds2000 Software Instructions Manual

Handsfree and Handsfree Answerback
DS1000/2000 Software ManualChapter 1: Features193
To change a Handsfree call into a handset call:
1. Lift handset.
Handsfree Answerback
Operation is automatic if enabled in system programming.Conversation with caller in handset.
SPK off.
User Programmable Feature
#IV #48
Handsfree Answerback On (Forced Intercom Ringing Off)
#IR #47Forced Intercom Ringing On (Handsfree Answerback Off) 

Headset Compatibility
194Chapter 1: FeaturesDS1000/2000 Software Manual
Headset Compatibility
Description
A keyset user can utilize a customer-provided headset in place of the handset. Like using Hands-
free, using the headset frees up the user’s hands for other work. However, the headset provides pri-
vacy not available from Handsfree.
An example of a compatible headset is UNEX Model Pro-MP10A.
Off-Hook Signaling and Headsets
Outside Calls (transfers and DILs)
If the extension is set up to receive...

Headset Compatibility
DS1000/2000 Software ManualChapter 1: Features195
Programming Guide
Programming List
Program 1807 - Headset (page 553)
Enter Y to enable the Headset mode.
Other Related Features
Automatic Handsfree (page 50)
While in the headset mode, Automatic Handsfree simplifies answering trunk calls.
Background Music (page 54)
Background Music plays in the headset when the extension is in the headset mode.
Group Listen (page 181)
Group Listen is not available to extensions in the headset mode....

Headset Compatibility
196Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To enable the headset mode:
1. Unplug the telephone handset but leave it in the handset cradle.
2. Plug in the headset.
When in the headset mode:
Press a line key to place or answer a trunk call.
OR
Press ICM to get Intercom dial tone.
OR
If on a call, press SPK to hang up.
  User Programmable Feature
Feature Mnemonic Operation Access Level
This option is not available in Fixed Slot software.
Headset
#HS
#HS + Y...

Hold
DS1000/2000 Software ManualChapter 1: Features197
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or 
Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the 
extension user may process calls or use a system feature. Outside calls left on Hold too long recall the 
extension that placed them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of...

Hold
198Chapter 1: FeaturesDS1000/2000 Software Manual
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys (see the chart 
below). This allows the keyset extension user to easily differentiate new calls that are ringing 
from Held calls that are recalling.
Conditions
None
Default Setting
System Hold, Exclusive Hold and Automatic Hold enabled.
Programming Guide
Distinctive Flash Rate on Recall
For this type of call:You see this flash rate:...

Hold
DS1000/2000 Software ManualChapter 1: Features199
Programming List
Program 0101 - Automatic Hold (page 442)
Enter Y to enable Automatic Hold at an extension.
Program 0401 - Trunk Revert (page 457)
This timer sets how long Hold Recall rings the extension that placed the call on hold before 
Key Ring occurs. Key Ring rings all extensions programmed to ring for that line.
Program 0403 - Hold Recall (page 466)
Set how long a call stays on Hold before it recalls the extension that initially placed it on...

Hold
200Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Call Timer (page 71)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold 
and another user picks it up, the timer restarts for the new user.
Directed Call Pickup (page 141)
Directed Call Pickup can pick up Hold recalls.
Key Ring (page 232)
Unanswered Hold Recalls revert to Key Ring if not picked up.
Music on Hold (page 260)
If installed, Music on Hold plays to callers on Hold.
Off-Hook...

Hold
DS1000/2000 Software ManualChapter 1: Features201
To place a trunk call on Exclusive Hold:
1. Press 
HOLD twice.
2. Hang up.
To pick up a trunk call on Exclusive Hold:
1. Press flashing line key.
To place an Intercom call on Hold:
You can place both  voice-announced and ringing Intercom calls on Hold.
1. Press 
HOLD.
2. Hang up.
To pick up a call on Intercom Hold:
1. Lift handset.
2. If you don’t hear Intercom dial tone, press 
ICM.
3. Press 
HOLD.N/A
For you, the line key winks (on - green) while...

Hotline
202Chapter 1: FeaturesDS1000/2000 Software Manual
Hotline
Description
Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to 
another extension (the Hotline partner). Hotline helps co-workers that work closely together. The 
Hotline partners can call or Transfer calls to each other just by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
Conditions
An extension’s Hotline partner can be any other keyset (e.g.,...