Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

ALARMS 
To Read and Report an Alarm 
l Press and hold down ALARM 
The bell stops, the lamp stops flashing but remains lit, and the display 
shows the alarm number and message. For example, you might see: 
A 11 0017 NO TRUNK SEIZE ACK. 03/01 
. 
This message tells maintenance personnel that alarm number 11 has 
occurred: trunk equipment number 17 (in slot 03, circuit 1) is busied 
out. 
Note: You do not need to know the real meaning of the alarm 
message. However, you might be asked to record exactly what...

BACKGROUND MUSIC 
: 
If you have a public address system . . . 
set up with links to your telephone system, it is possible for 
background music to be played through the paging loudspeakers and 
to be turned on or off from the console. 
To Turn Background Music On 
l Press FUNCTION 
l Dial 17 
The display briefly shows: 
MUSIC-ON 
I I 
The display reverts to its idle state and background music is playing. 
To Turn Background Music Off 
l Press FUNCTION 
l Dial 18 
The display briefly shows: 
MUSIC-OFF 
I...

BELL OFF 
The Console Bell . . . 
that announces incoming calls can be turned off, if desired. You will 
still be advised of incoming calls by the flashing softkey prompts and 
the word “BELL” in the display. 
To Turn Off (Mute) the Console Bell 
l Press BELL 
MUTE 
If a call comes in that would normally ring the bell, it remains quiet, 
but you see a flashing indicator, and the softkey prompt lights. The 
display shows, for example: 
‘I 202 2-FEB BELL CWI 
DIAL0 
To Turn On the Bell 
l Press BELL...

CALL BLOCK 
This feature prevents certain extensions . . . 
from making calls to other specified extensions. This feature has 
particular application in Hotels and Motels. A blocked extension can 
only dial unblocked extensions, the operator, or external numbers. 
You cannot change the list of blocked extensions, but you can turn the 
feature on or off. 
To Turn On Call Block 
l Press CALL BLOCK 
The display shows blocking to be on, with the rest of the system 
operating normally. 
12:06 1 -JAN 
CALL...

MESSAGE REGISTRATION 
The system keeps track of the number . . . 
of local call units made from each extension (or room, as in a 
hotel/motel operation). The unit information provided by the Message 
Register can be used to calculate the total cost of outside calls to be 
charged to the extension/room. 
You can read the individual message register while speaking with the 
extension or while the console is idle, and print out the contents of the 
register. You can also clear and reset the message...

MESSAGE REGISTRATION 
To Clear and Reset the Message Register 
l Press and hold down MSG REG 
l Dial the desired extension number 
to display the number of units currently used. 
l Dial 0 
to clear the meter and have it start numbering again from zero. 
l Release MSG REG 
to return to normal operation. 
See MESSAGE REGISTER PRINTOUT (4-16). 
The message register may also be used . . . 
to prevent individual stations from making external calls, on a 
temporary .basis. If your Class of Service alows you to...

NlGMT SERVICE/UNATTENDED OPERATION 
When an Attendant is not on duty . . . 
the system is put into Night Service. Outside calls that normally ring at 
the console then ring at an alternate answering point. The alternate 
destination could be an extension, a hunt group, the ring group or a 
night bell. When the system is programmed, each outside line and 
extension can be given its own destination, and groups of outside lines 
and destinations can share the same destination. 
A call to a night bell can be...

NIGHT SERVICE/UNATTENDED OPERATION 
To Change the Night Answer Point 
l Press and hold down NIGHT 
to display the currently programmed Night Answer Point. For instance, 
you will see: 
TRK-09 NIGHT ANSWER POINT BELL-57 
At this point, you may want to change the night answer point for a 
different trunk: 
l Dial x until the desired trunk equipment number is displayed 
Note: After you enter the equipment number, the system is in Night 
Service. Press NIGHT to put the system in day mode. 
The current night...

OVERFLOW 
Sometimes you have so many incoming calls . . . 
that you are overwhelmed trying to deal with them properly. Or you 
may need to be away from the console for a short time. Overflow lets 
you deal with both these situations by temporarily diverting all calls 
from the console to a programmed alternate answering point. 
To Activate Overflow 
l Press OVERFLOW 
The system is in overflow mode, and extension users are now able to 
dial the TAFAS code to answer the calls that are ringing the console....

PRINTER CONTROL 
If a printer is attached . . . 
to your system, you can obtain permanent records of a number of the 
system’s features. You control the printer by dialing a code after 
pressing FUNCTION. See Attendant Function Codes in Chapter 5. 
The following types of printout are available (but note that your 
system may not have all these features): 
l Alarm Records 
l SMDR reports 
l Data Dumps 
l Message Register 
l Wake-up Records 
SMDR reports and Wake-Up Records are printed out automatically...