Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

							ALARMS 
To Read and Report an Alarm 
l Press and hold down ALARM 
The bell stops, the lamp stops flashing but remains lit, and the display 
shows the alarm number and message. For example, you might see: 
A 11 0017 NO TRUNK SEIZE ACK. 03/01 
. 
This message tells maintenance personnel that alarm number 11 has 
occurred: trunk equipment number 17 (in slot 03, circuit 1) is busied 
out. 
Note: You do not need to know the real meaning of the alarm 
message. However, you might be asked to record exactly what 
you see on the display, in the case that your system is not 
hooked up to a printer. 
l If required, note the complete message displayed 
l Release ALARM 
The message disappears but the red alarm lamp remains steadily lit 
until the fault is corrected. The date is displayed, unless the system 
has busied-out any part of the equipment, in which case “BUSY OUT” 
is displayed until the piece of equipment is returned to service. 
l Telephone the alarm message 
to your communications department or maintenance personnel. 
Note: If your system has a printer attached, it can be used to obtain a 
printed record of the alarm messages. See PRINTER 
CONTROL/ALARM RECORDS for more details. 
4-8 
Attendant Functions 
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							BACKGROUND MUSIC 
: 
If you have a public address system . . . 
set up with links to your telephone system, it is possible for 
background music to be played through the paging loudspeakers and 
to be turned on or off from the console. 
To Turn Background Music On 
l Press FUNCTION 
l Dial 17 
The display briefly shows: 
MUSIC-ON 
I I 
The display reverts to its idle state and background music is playing. 
To Turn Background Music Off 
l Press FUNCTION 
l Dial 18 
The display briefly shows: 
MUSIC-OFF 
I I 
Display reverts to idle, and background music is turned off. 
Attendant Functions 4-9  
						

							BELL OFF 
The Console Bell . . . 
that announces incoming calls can be turned off, if desired. You will 
still be advised of incoming calls by the flashing softkey prompts and 
the word “BELL” in the display. 
To Turn Off (Mute) the Console Bell 
l Press BELL 
MUTE 
If a call comes in that would normally ring the bell, it remains quiet, 
but you see a flashing indicator, and the softkey prompt lights. The 
display shows, for example: 
‘I 202 2-FEB BELL CWI 
DIAL0 
To Turn On the Bell 
l Press BELL 
Normal operation resumes, with the bell ringing to announce incoming 
calls. 
4-10 Attendant Functions 
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							CALL BLOCK 
This feature prevents certain extensions . . . 
from making calls to other specified extensions. This feature has 
particular application in Hotels and Motels. A blocked extension can 
only dial unblocked extensions, the operator, or external numbers. 
You cannot change the list of blocked extensions, but you can turn the 
feature on or off. 
To Turn On Call Block 
l Press CALL BLOCK 
The display shows blocking to be on, with the rest of the system 
operating normally. 
12:06 1 -JAN 
CALL BLOCK 
To Turn Off Call Block 
l Press CALL BLOCK 
The message disappears, and all extensions now operate normally. 
Attendant Functions 4-11  
						

							MESSAGE REGISTRATION 
The system keeps track of the number . . . 
of local call units made from each extension (or room, as in a 
hotel/motel operation). The unit information provided by the Message 
Register can be used to calculate the total cost of outside calls to be 
charged to the extension/room. 
You can read the individual message register while speaking with the 
extension or while the console is idle, and print out the contents of the 
register. You can also clear and reset the message register. 
To Read the Message Register while Talking to the Extension 
l Press and hold down MSG REG 
to display the call units in the register while you speak with the 
extension user. For example, you might see: 
EXT-252 0012 UNITS 
I 
Note: Please note that the display does NOT show the number of 
calls, but the number of call units. One call may represent 
several call units. 
l Release MS@ REG 
to return to normal operation. 
?o reid the Message Register while the console is idle 
l Press and hold down MSG REG 
The display prompts you for an extension number: 
EXT-NUMBER ? 
l Dial the desired extension number 
to see the call units for that message register: 
EXT-252 
0012 UNITS 
l Release MSG REG 
to return to normal operation. : 
4-12 Attendant Functions 
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							MESSAGE REGISTRATION 
To Clear and Reset the Message Register 
l Press and hold down MSG REG 
l Dial the desired extension number 
to display the number of units currently used. 
l Dial 0 
to clear the meter and have it start numbering again from zero. 
l Release MSG REG 
to return to normal operation. 
See MESSAGE REGISTER PRINTOUT (4-16). 
The message register may also be used . . . 
to prevent individual stations from making external calls, on a 
temporary .basis. If your Class of Service alows you to do so, 
Press FUNCTION. 
Dial 22 
VIEW MESSAGE REGISTRATION FOR EXT- ? 
Enter the number of the extension that you want to prevent from 
making external calls. 
Dial 9 
2029999 
In our example, extension 202 is now prevented from making any 
external call, until you release the restriction. 
To release the restriction on external calls for an extension 
l Press FUNCTION 
l Dial 22 
4’ 
l Dial the number of the extension 
l Dial 0 
The extension can now make external calls. 
Attendant Functions 4-13  
						

							NlGMT SERVICE/UNATTENDED OPERATION 
When an Attendant is not on duty . . . 
the system is put into Night Service. Outside calls that normally ring at 
the console then ring at an alternate answering point. The alternate 
destination could be an extension, a hunt group, the ring group or a 
night bell. When the system is programmed, each outside line and 
extension can be given its own destination, and groups of outside lines 
and destinations can share the same destination. 
A call to a night bell can be answered by anyone who hears it ringing. 
The person dials the night pickup access code (called a TAFAS code: 
“Trunk Answer From Any Station”) to be connected to the call. 
Depending on the way your system is programmed, any DIAL 0 calls 
(to the attendant) may be similarly diverted. 
During Night Service, the console can still be used to make outgoing 
calls, and for other operator functions. 
To Activate Night Service 
l Press NIGHT 
Incoming calls will now ring at Night Answer Points (extensions, the 
Night Bell or the console). The display shows: 
112:07 NIGHT 
I , 
To restore normal daytime operation 
l Press NIGHT 
The system restores Day service and incoming calls ring the console 
as usual. The normal idle display shows. 
Note: Removing the handset or headset plugs from their socket will 
automatically activate Night service. To restore normal 
operation, plug handset in again. “Night” will still show in the 
display, indicating that you are still in Night Service. Press 
NIGHT to return to Day Service. 
Flexible Night Service 
To cater to changes in operation under unusual circumstances, you 
-a’ can alter the night answer points. 
4-14 Attendant Functions  
						

							NIGHT SERVICE/UNATTENDED OPERATION 
To Change the Night Answer Point 
l Press and hold down NIGHT 
to display the currently programmed Night Answer Point. For instance, 
you will see: 
TRK-09 NIGHT ANSWER POINT BELL-57 
At this point, you may want to change the night answer point for a 
different trunk: 
l Dial x until the desired trunk equipment number is displayed 
Note: After you enter the equipment number, the system is in Night 
Service. Press NIGHT to put the system in day mode. 
The current night answer point flashes, to prompt you to change it. 
l Enter the new answer point 
(your communications department will give you the necessary number) 
The new Night Answer Point will be displayed: 
ITRK-09 NIGHT ANSWER POINT EXT-201 
I 
Attendant Functions 4-15  
						

							OVERFLOW 
Sometimes you have so many incoming calls . . . 
that you are overwhelmed trying to deal with them properly. Or you 
may need to be away from the console for a short time. Overflow lets 
you deal with both these situations by temporarily diverting all calls 
from the console to a programmed alternate answering point. 
To Activate Overflow 
l Press OVERFLOW 
The system is in overflow mode, and extension users are now able to 
dial the TAFAS code to answer the calls that are ringing the console. 
The display shows: 
12:05 2-FEB TAFAS 
.‘. 
Note: During the time the overflow is activated, all calls will still be 
displayed at the console, so you can see what is going on. This 
allows you to intervene and answer particular calls if you wish. 
To Restore Normal Operation 
l Press OVERFLOW 
“TAFAS” disappears from the display. The system returns to normal, 
and extension users are no longer able to answer calls ringing your 
console by dialing the TAFAS code. 
Note: TAFAS (Trunk Answer From Any Station) is the term for the 
special pickup code to be used by extension users answering 
overflow calls. Fill in the TAFAS access code used in your 
organization in the box below. 
.: 
4-16 Attendant Functions  
						

							PRINTER CONTROL 
If a printer is attached . . . 
to your system, you can obtain permanent records of a number of the 
system’s features. You control the printer by dialing a code after 
pressing FUNCTION. See Attendant Function Codes in Chapter 5. 
The following types of printout are available (but note that your 
system may not have all these features): 
l Alarm Records 
l SMDR reports 
l Data Dumps 
l Message Register 
l Wake-up Records 
SMDR reports and Wake-Up Records are printed out automatically and 
do not concern you; however, you might be asked to control the 
printer to print out message register contents, alarm records or data 
dumps. 
The same printer is used for all types of printout. The system can store 
printout information in its memory (said to be in the print queue) and 
send the print command after any current printing has finished. 
General Printing Commands 
This section tells you how to control the printing process. It does not 
give instructions for turning the printer on and off, loading paper and 
changing ribbons, and so on --for these you have to see the manual 
that came with the printer itself. We assume that the printer is ON, has 
enough paper and is ready to print as soon as the telephone system 
gives it the message to begin. 
Three commands control printing: 
4’ 
l SUSPEND PRINTING - means stop sending information to the printer, 
and put this information in a queue instead so that it can be sent 
when printing is restarted. You might need to do this, for example, 
when the printer has run out of paper and you need to add more. 
l PURGE PRINT QUEUE - removes all information from the print queue 
so that it stops printing entirely. 
l RESUME PRINTING - 
causes information to be sent to the printer 
again; if there is anything in the print queue, this information is sent 
first. 
Attendant Functions 4-17