Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

							OVERRIDE 
Sometimes you might have an urgent need . . . 
to speak to an extension user, but when you dial the number, you find 
the person is already engaged in a call. If absolutely necessary, you 
can override (intrude into) this conversation and talk to the extension 
user. When you override, both parties in the conversation can hear 
what you say. 
Let’s assume you have an urgent message for an extension user, but 
you hear busy tone and see this display: 
EXT- 123 BUSY 
l Press and hold down OVERRIDE 
All the parties in the conversation hear a beep (repeated every six 
seconds), and see: 
EXT- 123 OVRD 
Speak to the extension user 
Both parties in the con.versation hear what you say. 
Release OVERRlDE 
Press RELEASE 
to disconnect you from the conversation. Normal operation resumes. 
Note: Some extensions may be protected against Override. When you 
try to intrude on such an extension, you hear Error/Reorder 
tone (fast busy tone) and the system does not connect you. 
3-8 Advanced Call Handling  
						

							PAGING 
If your organization has a paging system . . . 
you can use it to broadcast announcements through the building. You 
can also use it to page people to pick up a call on hold at the console. 
To use the Paging System 
l Press and hold down PAGE 
The display shows you are connected to the paging system and can 
make an announcement: 
PAGER 
l Make the announcement 
l Release PAGE 
Normal operation resumes. 
Note: If the word “PAGE” appears in your display at any other time, it 
means that an extension user is using the paging system. If you 
press PAGE at this time, you will cut the person off from the 
paging equipment, as you have priority of use. You also cut off 
any background music if your company has this. 
Advanced Call Handling 3-9  
						

							CHAPTER 4 
ATTENDANT FUNCTIONS  
						

							INTRODUCTION 
“Housekeeping” tasks . . . 
will occasionally have to be performed using the console. These are 
tasks that are not directly related to call handling, but concern either 
your console and its operations or your company’s telephone 
operation. You have already learned how to do some of these tasks, 
such as turning the console bell on or off. In this chapter, you will 
learn several other functions. The keys that you will be using are 
shown below. 
Function Status Trunks Call Block Ovarflow 
KAo458ROEO 
Figure 4-l Attendant Function Keys 
Function Codes . . . 
need some explanation. Many of the Attendant Functions described in 
this chapter can be performed using their own Feature Key, but others 
involve the combined use of the FUNCTION key and a 2-digit access 
code. (Some functions -- Night Service, Call Block, Wake-Up -- can be 
performed using either a key or an access code.) 
Maintenance personnel also use the FUNCTION key and access codes, 
but you do not need to know them. 
A table of the codes you can use is provided on pages 5-6 and 5-7. 
Attendant Functions 4-l  
						

							INTRODUCTION 
To help you find . . . 
what you need quickly, this chapter gives an alphabetical listing of the 
various functions and procedures. 
4-2 Attendant Functions  
						

							ABBREVIATED DIALING 
To save time . . . 
, when dialing long or frequently used numbers, both you and extension 
users can use the Abbreviated Dialing feature. The system is 
programmed to substitute the full number stored in its memory for the 
short number you enter. 
You can enter and change the numbers programmed in the 
Abbreviated Dialing memory. 
Let’s look at a typical Abbreviated Dialing number so that you will 
know what you are entering. The Abbreviated Dialing number, “5512” 
for example, contains two parts. The first two digits (55) represent the 
access code that tells the system you want to use the abbreviated 
dialing feature. The other two digits tell the system which number 
from its list you want it to dial. The list can have 60 entries, numbered 
from 10 to 69. 
So, if you dial “5512”, your system might show: 
TRK-07 96135922122 
I I 
The system gets the instruction to go to the abbreviated dialing list 
(“55”), it looks at entry “12” -- which happens to be g-613-592-2122. 
Note that if the number is an outside telephone number, the trunk 
group access code (9) must be included in the entry. 
The 60 entries can each have up to 26 digits, which covers even the 
longest international numbers you are likely to need. 
Note: Your company may use an Abbreviated Dialing Access Code 
other than “55”. 
To Look at an Abbreviated Dialing List Entry (Without Changing It) 
l Press FUNCTION 
l Dial 60 
The question mark flashes to prompt you to dial the entry number. 
VIEW ABBREVIATED DIALING ENTRY ? 
Attendant Functions 4-3  
						

							ABBREVlATED DlALlNG 
l Dial the entry number to be viewed 
The entry number appears with the full number entered, or a blank if 
there is not a number. You might see, for example, 
12- 
0 Press RELEASE 
to return the console to its idle state. 
To Enter an Abbreviated Dialing Number into the System 
a. 
l 
l 
Press RELEASE  Press FUNCTION 
Dial 65 
The question mark flashes to prompt you to dial the entry number. 
CHANGE ABBREVIATED DIALING ENTRY ? 
Dial the entry number (2-digits, from 10 to 69) 
Dial the full telephone number 
(including access code and area code, if needed) 
Note: If you make an error during entry, press CANCEL to clear, then 
start over. 
Entry number and full telephone number appear: 
12-96135922122 
to return to idle display. The system has now stored the number in its 
memory for you and the extension users. 
To Delete An Abbreviated Dialing Number from the System 
Press FUNCTION 
Dial 65 
The question mark flashes to prompt you to dial the entry number. 
CHANGE ABBREVIATED DIALING ENTRY ?. . . 
: :. 
4-4 Attendant Functions 
-  
						

							ABBREVIATED DIALING 
Dial the 2-digit entry number to be erased 
Entry number appears with the rest of the display blank. 
12- 
Press RELEASE 
to return to the idle console. The system has deleted the number from 
its memory.‘Nothing will happen now if you or an extension user dial 
“5512”. 
Attendant Functions 4-5  
						

							ALARMS 
Whenever the system diagnoses a fault . . . 
in its operation, however slight, it gives you warning as an alarm. In 
some cases, the system takes part of the equipment out of service 
(“busies-out” the equipment) to minimize the effect of the fault on the 
operation of the rest of the system. 
The types of faults which may occur fall into the following categories: 
l Total Power Failure 
l Console Faults 
l Minor Faults 
Let’s look at each of these faults and how to deal with them. 
Total Power Failure 
If there is an electrical supply failure, the console display goes blank 
and you will have no response to any key you press. Under these 
conditions, the system may change, if so programmed, to a mode of 
operation called “Power Failure Transfer”. This means that the system 
connects a number of preselected extensions directly to outside lines 
from the local public telephone network. You may have one of these 
emergency telephones to use to call the maintenance department, for 
example. 
When the power supply returns, the system resumes operation, but the 
time and date need to be reset. (See Setting Time and Date 4-22.) 
Note: If the system exhibits the signs of power failure, but you know 
that the electricity has not failed, there must be a fault inside 
the system. Inform your communications department or 
maintenance personnel immediately. 
Console Faults 
A fault might occur that would make it impossible to use the console. 
During system diagnostics, the display will show: 
NO COMMUNICATION 
1 
I 
~, In this case, the system goes into Night Service, with trunks routed to 
the night answer points. 
:.: 
t.1 
: L. 
;.,, 1 
i, : 
:..:: 
:i;; 
; : 
4-6 Attendant Functions 
-  
						

							ALARMS 
. 
_. 0 Use an 
to your 
Console Reset extension to report the problem 
communications department or maintenance personnel. 
When the console is plugged in, the alarm message 
CONSOLE RESET 
appears briefly in the display, If this ever remains more than a few 
seconds, 
l Pull out handset or headset plug 
0 Plug it in again 
to see if it clears the fault. 
If not, the system remains in ‘Night Service. 
l Use an extension to report the problem 
to your communications department or maintenance personnel. 
When the system is first switched on 
The console displays 
NO COMMUNICATION 
, 
during a few seconds, after which the time and date are displayed. 
Minor Faults 
Faults of a minor nature need to be corrected, but generally do not 
prevent your continued operation of the system. 
When the system detects a minor fault it carries out any corrective 
action, and then sends an alarm to the console. The bell rings (except 
if you have muted it) and the red lamp above the ALARM key flashes. 
You must find out what the alarm is and report the fault. 
Attendant Functions 4-7