Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

							FEATURE KEYS 
The Feature Keys . . . 
provide basic attendant functions. They are the three rows of seven 
keys on the left side of the console. Four keys in the bottom row 
(ALARM and the HOLD keys) have small red lamps which flash to draw 
your attention to the key and indicate its status. 
Some of the keys have a fixed function (that is, all systems are the 
same). However, seven feature keys are programmable to meet your 
company’s special needs, so your system may not appear exactly as 
illustrated below. These keys are: 
l TRUNKS 
l CALL BLOCK 
l OVERFLOW 
l PAGE 
l WAKE-UP 
l MSG REG 
l OVERRIDE 
The keys allow you to do whatever their names indicate. For example, 
ANSWER allows you to answer incoming calls and HOLD lets you place 
calls on hold. (See next page for details on each). 
Overview l-5  
						

							FEATURE KEYS 
Feature Key Functions 
FUNCTION 
After pressing this key, you perform additional steps using the 
telephone keypad for operations such as setting the console date and 
time, performing maintenance functions, and switching to Night 
Service. 
STATUS 
With each key press, various features of the system are displayed: the 
software identity and access to Customer Data Entry functions; the 
number of busied-out devices by type: the console bell and LED test; 
and the display test. 
Wake-up Msg Reg Override Message Both Swap Releasa 
KAO455ROEO 
Figure l-3 Feature Keys 
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l-6 Overview  
						

							FEATURE KEYS 
;-,: TRUNKS 
Shows the number of trunks busied out (removed from service, usually 
because of trouble) and lets you identify each one. 
CALL BLOCK 
Allows the Attendant to prevent extensions from speaking to each 
another. 
OVERFLOW 
PAGE 
CANCEL 
WAKE-UP In Night Service, calls to the console are rerouted to one or more 
alternate answering point(s) (Night Bells for example). Normally, any 
calls waiting to be answered at the console are automatically rerouted 
to the designated answering point(s) if the attendant has not answered 
before a pre-determined time. This feature is called Automatic 
Overflow. The OVERFLOW key allows the attendant to override the 
Automatic Overflow timer, thereby rerouting incoming calls 
immediately to the alternate answering point(s). 
Allows the Attendant to be connected to the paging system, if 
provided. 
Allows you to clear misdialed information or to cancel a call to a 
number that is busy. 
Allows the Attendant to set a time for a Wake-up call to a particular 
extension. 
MSG REG (MESSAGE REGISTRATION) 
Allows the Attendant to read out the number of telephone calls or call 
units made from a particular extension. 
OVERRIDE 
When pressed and held down, allows the Attendant to override (intrude 
into) an existing conversation. 
, MESSAGE 
4’ Allows the Attendant to’ set and remove a message reminder for an 
extension user. 
Overview l-7  
						

							FEATURE KEYS 
BQTH 
Allows the Attendant to speak to two calls at the Console at once. 
SWAP 
Allows the Attendant to speak privately with one caller while holding 
the other when there are two calls at the Console. Successive presses 
of SWAP allows the Attendant to alternate between the two calls. 
RELEASE 
Used for disconnecting and transferring calls. 
BELL 
Turns the Console ringer on or off. If the ringer is off, the word “MUTE” 
appears on the display. Incoming calls are announced by the “BELL” in 
the display, as well as the ringer, if it is on. 
NIGHT 
Puts the SX-50@ into Night Service in which calls are routed to 
specially assigned numbers or to Night Bells. The display shows 
“NIGHT”. Another press returns it to regular Day Service. This key may 
also be. used to change Night Answer Points for incoming trunks. 
ALARM 
If the diagnostic system detects a fault, the bell rings and the ALARM 
lamp flashes. Pressing ALARM silences the bells and displays the alarm 
code, which is stored for later examination by the Maintenance 
Engineer. 
HOLD 1, 2, and 3 
Allow the Attendant to place up to three calls to the console on hold. 
The key lamp lights to indicate a calf on hold. 
ANSWER - 
Allows you to answer single calls or the incoming call which has been 
waiting longest. ;- 
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l-8 Overview 
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							DIAL PAD/ADJUSTMENTS ., 
The Dial Pad . . . 
at the right of the console key area has a total of 16 keys, including a 
standard 12-key dial pad, and two keys each for ringer volume and 
display contrast adjustments. 
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Figure l-4 Dial Pad 
To Adjust Ri’nger Volurm? and Display Contrast 
The keys labeled “Volume A n and “Volume V “, are used to increase or 
decrease the console ringer volume. 
“Contrast A rr 
and “Contrast V R make the display appear brighter or 
dimmer. 
l Press STATUS repeatedly 
l Hold it down when. you see: 
BELL VOLUME & LCD CONTRAST CONTROL 
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Overview l-9  
						

							/AD/ADJUSTMENTS 
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To Turn The Console Bell will ring continuously. 
0 Press Volume A or Volume V 
0 
OR 
l Press Contrast A or Contrast V 
until desired level is reached. 
l Release STATUS 
Off (Mute) the Console Bell 
l Press BELL 
12:02 2-FEB 
MUTE 
When the bell is muted, you are notified of incoming calls by only a 
flashing indicator and the softkey prompt. The display shows, for 
example: 
12:02 2-FEB BELL CWI 
LDN2 
To Turn On the Bell 
You will 0 Press BELL 
Normal operation resumes, with bell ringing to announce incoming 
calls. 
find out more . . . 
about these and other “housekeeping” functions (such as setting the 
console time and date) later under Attendant Functions. 
I-10 Overview 
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CORRECTING ERRORS/CLEARING THE CONSOLE 
If you make a mistake . . . 
while dialing and need to start over: 
l Press CANCEL 
The system cancels the misdialed call and returns you to where you 
were before. 
l Dial the correct number. 
Hanging Up 
On a standard telephone, the handset rests on a bar or switch called 
the “switchhook”. When you put the handset down, you depress the 
switch and the system knows that you’ve hung up. The console does 
not have a switchhook, so you need to show the system that you’ve 
hung up and are free to take new calls. 
To Disconnect a Caller and Free the Console 
When you are ready to hang up, 
l Press RELEASE 
The display clears and then shows time and date, indicating that the 
console is free. 
12:02 2-FEB 
1 
Overview 
l-11  
						

							SOME DEFINITIONS 
Before you start . . . 
there are a few terms that you need to understand so that you know 
what the system is doing and what the displays mean. 
Access Code 
This is a number dialed from the console dial pad or from an extension 
to activate a particular system feature. For example, you dial an access 
code to call a Hunt group. 
Extension, or Internal Line 
Each telephone in the system is called an extension and is given an 
extension number. These appear on the display as “EXT-123” and so 
on. Extensions can be either standard rotary dial or push-button 
phones, or special SUPERSET@ feature phones. 
Trunk 
Trunk is the general name for both Outside Lines and Tie Trunks. It is 
any line that connects your system to a local exchange or another 
private system. 
Outside, or External Line 
This is a line that connects your system to the local telephone 
exchange, and therefore to the public telephone network. 
Tie Trunk 
This type of line directly connects your system to another telephone 
system owned by your company or organization. You do not have to 
use the public telephone network to dial this location, and the general 
public usually do not have access to the line. 
. incoming Trunk Calls 
Depending on what type of call it is, an incoming call is put into one of 
three possible listed directory numbers (LDN’s) which appear at the 
console display as LDN 1, 2, or 3. One of your LDN’s could consist of 
numbers used by the general public, another for trunks connecting 
your telephone system to several other PABX’s owned by your 
company. You may have instructions on the specific manner in which 
to answer calls depending on the LDN on which they appear. 
Trunk Eg.Gpment Number 
Every trunk is given a unique number within your system so that it can 
be identified from other trunks that may all share the same outside 
telephone number. The trunk number appears in the display as, for 
example, “TRK-10”. 
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1-12 Overview 
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							CHAPTER 2 
BASIC CALL HANDLING  
						

							INTRODUCTION 
In this chapter you will learn . . . 
how to make, answer and extend calls, and what to do when a 
destination is busy or unanswered. This information will be sufficient 
for most of your daily tasks. 
The basic call handling keys . . . 
that you will need are the following: 
l Softkeys -used to selectively answer calls from different sources; 
l ANSWER - used to answer calls on a “first come, first served” basis; 
l BOTH and SWAP - used to speak simultaneously to two callers, and 
alternate between them; 
l CANCEL - used to cancel a misdialed call, invalid function or invalid 
entry. 
l RELEASE - used for connecting a call to a destination and for 
hanging up; . 
l Dial Pad - used to dial telephone numbers and enter access codes. 
Basic Call Handling 2-l