Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

							GLOSSARY 
Access Code 
This is a number dialed from the console dial pad or from an extension 
to activate a particular system feature. For example, you dial an access 
code to call a Hunt group. 
Busied-out 
When a particular part of the system has been removed from service, 
possibly by the internal diagnostic system because it is giving trouble, 
it is said to be busied-out. 
Camp-on 
This is a feature that allows the system to queue calls directed to a 
busy extension, then automatically connect the waiting party when the 
extension becomes free. The busy extension hears one beep to 
indicate that an internal call is waiting, and two beeps to indicate that 
an external call is waiting. 
Central Office (CO) 
This is the public telephone switching system and related equipment, 
which provides telephone service for customers in a geographical 
area. 
Class of Service (COS) 
The features provided to each extension as well as the dialing 
restrictions placed on it are determined by the class of service 
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allocated to the extension. The COS allows you to access certain 
features. Nine different Classes of Service are available on the system. 
Customer Data Entry 
This is the process by which your telephone system has been set up 
with the specific details of your organization. It is performed by dialing 
in sets of numbers from the console or the test line. If your 
organization specifies it, the system can be programmed so that you 
or the system manager can change parts of the data as the needs of 
your organization change. 
Extension, or internal Line 
Each telephone in the system is called an extension and is given an 
extension number. These appear on the display as “EXT-123” and so 
on. Extensions can be either standard rotary dial or push-button 
-,’ phones, or special SUPERSET@ feature phones. 
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5-8 Reference 
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							GLOSSARY 
Generic 
The Generic number and revision level are numbers that tell which set 
of system operating instructions (software) is installed in your .5X-50@ 
system. 
Hardware 
The physical components of the system are known as hardware. 
Hunt Groups 
A number of extensions, usually in the same department, can be 
grouped together in such a way that when anyone dials the access 
number for the group, the system searches, in a pre-determined 
fashion, for the first free member of the group. It then routes the call 
to that free member. There can be six of these hunt groups. 
Incoming Trunk Groups 
Depending on what type of call it is, an incoming call is put into one of 
three possible groups which appear in the console display as LDN 1, 2, 
or 3. One of your trunk groups could consist of numbers used by the 
general public, another for trunks connected to another of your 
company’s locations. You may have instructions to answer the two 
differently. 
Music-on-Hold 
This is music (usually from a tape recorder or radio) that the system 
plays to external callers while being held while you attempt to connect 
them. The music reassures them that the connection to the system 
has not been broken. 
Outgoing Trunk Group 
This is a collection of trunks used for making outside calls. 
Outside, or External Line 
This is a line that connects your system to the local telephone 
exchange, and therefore to the public telephone network. 
PABX (Private Automatic Branch Exchange) 
This is a telephone switching system for private use by a company or 
organization. 
P6kup Group 
If the extensions of a department are in a pickup group and one of 
them rings, someone else can answer the call by dialing the pickup 
code. 
Reference 5-9  
						

							GLOSSARY 
Recall 
A call which returns to the console after being transferred to an 
unanswered extension is called a recall. The length of time between 
‘releasing a call and having it recall is determined by your company at 
installation. 
Ring Group 
This is a group of extensions that all ring together when anyone dials 
the access code for the group. As soon as one of the extensions 
answers, the others stop ringing and the conversation cannot be heard 
on the other telephones in the group. Each extension user can still be 
rung individually by dialing the extension number as usual. A typical 
application for a ring group is in a sales order or service department. 
Software 
The routines, programs, and instructions required to run the system 
are known as its software. 
Tie Trunk 
This type of line directly connects your system to another telephone 
system owned by your company or organization. You do not have to 
use the public telephone network to dial this location, and the general 
public do not usually have access to the line. 
Trunk 
Trunk is the general name for both Outside Lines and Tie Trunks. It is 
any line that connects your system to a local exchange or another 
private system (See Outside, or external line). 
Trunk Equipment Number 
Every trunk is given a unique number within your system so that it can 
-be identified from other trunks that may all share the same outside 
telephone number. The trunk number appears in the display as, for 
example, “TRK-10”. 
Trunk Group Access Code 
This is the code you dial to tell the system that you want to use an 
outside line. In most cases, the group of trunks connected to the 
public telephone network is reached with the access code “9”. 
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5-10 Reference 
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							ATTENDANT NOTES 
Your company may wish . . . 
to have you greet different callers in different ways. Fill in your 
company’s preferences below: 
TYPE 
LDN 1: 
LDN 2: 
LDN 3: 
DIAL 0: 
RECALLS: GREETING 
Use this space . . . 
to record any helpful hints that you may have to assist you and others 
in operating the console. 
Reference 5-11  
						

							ATTENDANT NOTES 
5-12 Reference  
						

							INDEX 
. Abbreviated Dialing ............................. 2-l 1; 4-3 
Alarm, readout and reset .............................. 4-7 
Alternating between parties ............................ 2-6 
Announcing calls .................................... 2-5 
ANSWER key 
....................................... 2-3 
Answering Calls .................................... 2-3 
Attendant Functions ................................. 4-1 
Function Codes ................................... 5-6 
Attendant Notes .................................. 5-l 1 
Background Music .................................... 4-9 
Bell Off/On 
................................... 1-11; 4-10 
Blocking calls ...................................... 4-11 
BOTH Key .......................................... 2-7 
Busy extension, transferring to .......................... 2-4 
Call Block ............ ............................ 4-11 
Call Swapping ......... ............................. 2-6 
Camp-on ............. ............................. 5-8 
CANCEL key .......... 
............................. 2-l 
Conference ........... ............................. 2-7 
Console Fault and Reset . ......................... 4-6, 4-7 
Console Hardware ...... ............................. 1-2 
Console Hold Pickup .... .................... ; ........ 3-4 
Contrast adjustments ... 
............................. l-9 
Correcting Errors ..... ............................ l-11 
Day Service .......... 
............................ 4-14 
Data Dump ........... ............................ 4-2 1 
Date, setting .......... 
............................ 4-23 
Dial Pad ............. 
............................. l-9 
Display Contrast ....... ............................. l-9 
Extending calls 
...................................... 2-4 
Extension assistance ................................. 2-12 
External Calls ....................................... 2-9 
Feature keys 
........................................ l-5 
Function Codes ...................................... 5-6 
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 
Hanging up ........................................ 
1-11 
Hold, placing a call on 
................................ 3-2 
HOLD keys 
..................................... 1-5; 3-2 
Hunt Groups 5-5  ........................................ 
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1.1 
Reference 5-13  
						

							INDEX 
Liquid Crystal Display (LCD) ........................ 
Message Waiting 
Set Up/Cancel/Review .......................... 
Message Register ............................... 
Printout ..................................... 
Misdialed numbers .............................. 
Night Service .................................. 
Night Service, Flexible ............................ 
Outside Calls .................................. 
Overflow ...................................... 
Override ...................................... . . . . l-3 
. . 
. . 
. . 
. . 
. . 
. . 
. . 
. . 
. .  Paging ..................... 
Printer Control ............... 
Prompts .................... 
Recall (No Answer) ............ 
Redial ...................... 
RELEASE key ................. 
Retrieving held calls ........... 
Ring Group .................. 
Ringer Volume ............... 
Selective Answer ............. 
Set Date .................... 
Set Time .................... 
, 
Softkeys .................... 
Standard Greetings ............ 
SWAP Key ................... 
System Identity ............... 
Time, setting ...................... 
Trunk Emergency Release ............ 
Trunk Status ...................... 
Volume, Up/Down .................. 
Wake-up ......................... 3-5, 3-6 
. . . 4-12 
. . . 4-48 
. . . l-l 1 
. . . 4-14 
. . . 4-14 
2-9; 2-12 
. . . 4-16 
. . . . 3-8 
. . . . . . . . . . . . . . . . . 3-9 
. . . . . . . . . . . . . . . . 4-17 
. . . . . . . . . . . . . . . . . 1-3 
..~ _ . . . . . . . . . . . . . 2-8 
. _ . . . . . . . . . . . . . . 2-11 
. . . . . . . . . . . . . . . . . 2-1 
. . . . . . . . . . . . . . . . . 3-3 
. . . . . . . . . . . . . . . . . . 5-5 
. . . . . . . . ~ . . . . . . . . 1-9 
. . 
. . 
. . 
. . 
. . 
. . 
. . . . . ~ . ~ . . . ~ . . . . 2-3 
. . . . . . . . * . . . ~ . 4-23 
. . . . . . . . . . . . . . 4-22 
. . . . . . . . . . . . . . . 1-3 
. . . . . . . . . . . 5-11 
. . . ‘i-1; 2-6 
. . . . . . 4-24 
. . . . . . . . . . . . . . . . 4-22 
. . . . . . . . . . . . . . . . 4-27 
. ~ . . . . . . . . . . . . . . 4-26 
...D . . . . . . . . . . . . . l-9 
. . . . . . . . . . . . . . . . . 4-28 
5-14 Reference 
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