Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

							sx-50” 
ATTENDANT 
CONSOLE 
USER GUIDE 
ISSUE 1 
MAY 1987 
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							NOTICE 
Due to the dynamic nature of the product design, the information contained in this 
document is subject to change without notice. Mite1 Corporation, its affiliates and/or 
subsidiaries assume no responsibility for errors and/or omissions contained in this 
information. 
WARNING 
THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREQUENCY 
ENERGY AND IF NOT INSTALLED AND USER IN ACCORDANCE WITH THE 
INSTRUCTION MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS. 
IT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR CLASS A 
COMPUTING DEVICE PURSUANT TO SUBPART J OF PART 15 OF FCC RULES, WHICH 
ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST SUCH 
INTERFERENCE WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATION OF 
THIS EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE INTERFERENCE IN 
WHICH CASE THE USER AT HIS OWN EXPENSE WILL BE REQUIRED TO TAKE 
WHATEVER MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE. 
PN %104-953-lOl-NA 
Issue 1. May 1987 @ COPYRIGHT 1987 MITEL CORPORATION 
TM,@ Trademark of Mltel Corporation 
Printed in Canada  
						

							CONTENTS 
OVERVIEW 
Introduction ........................................ l-l 
Console Hardware .................................... l-2 
Prompts and Softkeys ................................. l-3 
Feature Keys ........................................ l-5 
Dial Pad/Adjustments ................................. l-9 
Correcting Errors/Clearing the Console ................... l-l 1 
Some Definitions .................................... l-1 2 
BASIC CALL HANDLING 
Introduction ........................................ 2-l 
Answering Incoming Calls .............................. 2-2 
Answer Key ....................................... 2-3 
Selective Answer ................................... 2-3 
Extending Calls ...................................... 2-4 
Call Announce ..................................... 2-5 
Swap: Alternating Between Parties ...................... 2-6 
Both: Conferencing .................................. 2-7 
Recalls ........................................... 2-8 
Outside Calls ....................................... 2-9 
Time Savers ...................................... 
2-11 
Extension Assistance ............................... 2-l 2 
ADVANCED CALL-HANDLING 
Introduction ........................................ 3- 1 
Hold and Retrieve .................................... 3-2 
Console Hold Pickup ................................. 3-4 
Message Waiting ..................................... 3-5 
Override ........................................... 3-8 
Paging ............................................ 3-9 
ATTENDANT FUNCTIONS 
Introduction ........................................ 
4- 1 
Abbreviated Dialing ......................... : ......... 4-3 
Alarms ............................................ 4-6 
Background Music .................................... 4-9 
Bell Off 
........................................... 4-10 
Call Block ......................................... 4-11 
Message Registration ................................ 4-12 
Night Service/Unattended Operation ..................... 4-14 
4’ Overflow .......................................... 4-16 
Printer Control ..................................... 4-17 
Message Registration ............................... 4-l 8 
Alarm Record ..................................... 4-l 9 . 
Contens i  
						

							CONTENTS 
Data Dump ....................................... 4-21 
Setting Time and Date ............................... 4-22 
System Status and Identification ........................ 4-24 
Trunk Status ....................................... 4-26 
Trunk Emergency Release ............................. 4-27 
Wake-up ......................................... 4-28 
REFERENCE 
Introduction . ........................................ 5-l 
Telephone Directory .................................. 5-2 
Abbreviated Dialing List ................................ 5-3 
Trunk Group Access Codes ............................. 5-4 
Hunt and Ring Groups ................................. 5-5 
Attendant Function Codes .............................. 5-6 
Glossary ........................................... 5-8 
Attendant Notes .................................... 
5-11 
index ............................................ 5-13 
ii Contents 
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							INTRODUCTION 
Welcome . . . 
to the SX-50@ System. You will quickly discover just how easy your 
job can be using the SX-50 Attendant Console. 
This book is intended to serve as your guide while you learn about 
basic Console operation. Soon you will only need the guide for 
occasional reference for advanced procedures. Take a few minutes to 
explore the guide and familiarize yourself with the book and its 
organization, so that it will be a handy reference tool whenever you 
need it. 
This first section introduces the console hardware. You will learn what 
each group of keys does, how to make basic adjustments to volume 
and display contrast, and how to interpret the displays and procedures 
in this guide. 
Throughout this guide . . . 
are illustrations of the display which you should see while performing 
a procedure. Some parts of the display have been shown in bold type 
to draw your attention to specific words. For example, you might see: 
12:46 2-FEB 
CALL BLOCK NIGHT BELL CWl 
DIAL0 
Since there are two kinds of keys . . . 
(Feature Keys and Softkeys), two different conventions appear. 
Feature Keys 
Feature keys are indicated by the word shown in bold type. For 
example: 
l Press RELEASE 
Softkeys 
Softkeys are indicated between square brackets. For example: 
l Press [RECALL] 
Overview I- 1  
						

							CONSOLE HARDWARE 
Before operating the console . . . 
be sure that the display shows time and date, and the handset is 
plugged in to the left side of the console. 
The cable required to connect your console to the PASX is located at 
the rear of the console. This cable should be connected by a qualified 
system installation person and should not be adjusted by unauthorized 
personnel. 
If any problem occurs, contact your communications department for 
assistance. 
Your Console consists of . . . 
a moulded plastic unit which features a two-line, 40-character 
alphanumeric Liquid Crystal Display, a row of five unmarked Softkeys, 
three rows of Feature Keys, and a standard telephone digital dial pad. A 
%removable handset plugs into the left side for normal Attendant 
operation. 
LIQUID 
- ,CRVSTAL 
KAO453ROEO 
Figure l-l Console Hardware 
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l-2 
Overview 
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							. . . 
: 
PROMPTS AND SOFTKEYS 
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The Liquid Crystal Display (LCD) . . . 
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is the two-line screen at the top of the console. 
The top line gives information about the extension or trunk to which 
you are connected, and (during other procedures) may indicate the 
number of calls waiting, time, date, and other information, such as 
Alarm Status. 
The second line is used to give “prompts” -- instructions for the five 
“softkeys” directly below. 
c 
1 
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a LCD 
DISPLAY 
c SOFTKEVS 
KAO454ROEO 
Figure 1-2 LCD Prompts and Softkeys 
Overview l-3  
						

							PROMPTS AND SQFbKEYS 
The Softkeys are . . . 
the row of five unmarked keys right below the LCD. These keys 
perform different functions at different times, so their identities are 
shown by the prompts which appear above them on the LCD. 
During normal call-handling, the prompts indicate the types of calls 
ringing in (LDN 1, LDN 2, LDN 3, DIALO, and RECALL). When you press 
the softkey directly below the prompt, you will answer that particular 
type of call. If a softkey does not have a prompt over it, then pressing 
the key has no effect. 
For example, you might see the following display: 
12:Ol 2-FEB 
CW3 
LDNl 
DIAL0 RECALL 
In this example, you have three calls ringing you. If you: 
l press the first softkey, you will answer the “Listed Directory Number 
1” call -- an outside call; 
* press softkey 4, you will answer a call from an extension (Dial 0); 
epress softkey 5, you will answer a, M Recall” -- a call that you have 
already put through but which has returned to you when 
unanswered. 
l press softkeys 2 or 3, nothing will happen. 
Note: If any of these terms are new to you, refer to the Glossary of 
Terms in the last section of this guide. : - 
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l-4 
Overview 
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