Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

FEATURE KEYS 
The Feature Keys . . . 
provide basic attendant functions. They are the three rows of seven 
keys on the left side of the console. Four keys in the bottom row 
(ALARM and the HOLD keys) have small red lamps which flash to draw 
your attention to the key and indicate its status. 
Some of the keys have a fixed function (that is, all systems are the 
same). However, seven feature keys are programmable to meet your 
company’s special needs, so your system may not appear exactly as 
illustrated...

FEATURE KEYS 
Feature Key Functions 
FUNCTION 
After pressing this key, you perform additional steps using the 
telephone keypad for operations such as setting the console date and 
time, performing maintenance functions, and switching to Night 
Service. 
STATUS 
With each key press, various features of the system are displayed: the 
software identity and access to Customer Data Entry functions; the 
number of busied-out devices by type: the console bell and LED test; 
and the display test. 
Wake-up Msg...

FEATURE KEYS 
;-,: TRUNKS 
Shows the number of trunks busied out (removed from service, usually 
because of trouble) and lets you identify each one. 
CALL BLOCK 
Allows the Attendant to prevent extensions from speaking to each 
another. 
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CANCEL 
WAKE-UP In Night Service, calls to the console are rerouted to one or more 
alternate answering point(s) (Night Bells for example). Normally, any 
calls waiting to be answered at the console are automatically rerouted 
to the designated answering...

FEATURE KEYS 
BQTH 
Allows the Attendant to speak to two calls at the Console at once. 
SWAP 
Allows the Attendant to speak privately with one caller while holding 
the other when there are two calls at the Console. Successive presses 
of SWAP allows the Attendant to alternate between the two calls. 
RELEASE 
Used for disconnecting and transferring calls. 
BELL 
Turns the Console ringer on or off. If the ringer is off, the word “MUTE” 
appears on the display. Incoming calls are announced by the “BELL” in...

DIAL PAD/ADJUSTMENTS ., 
The Dial Pad . . . 
at the right of the console key area has a total of 16 keys, including a 
standard 12-key dial pad, and two keys each for ringer volume and 
display contrast adjustments. 
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Figure l-4 Dial Pad 
To Adjust Ri’nger Volurm? and Display Contrast 
The keys labeled “Volume A n and “Volume V “, are used to increase or 
decrease the console ringer volume. 
“Contrast A rr 
and “Contrast V R make the display appear brighter or 
dimmer. 
l Press STATUS...

/AD/ADJUSTMENTS 
-, ..- ;, 
: ;- 
..“.. 
: 
To Turn The Console Bell will ring continuously. 
0 Press Volume A or Volume V 
0 
OR 
l Press Contrast A or Contrast V 
until desired level is reached. 
l Release STATUS 
Off (Mute) the Console Bell 
l Press BELL 
12:02 2-FEB 
MUTE 
When the bell is muted, you are notified of incoming calls by only a 
flashing indicator and the softkey prompt. The display shows, for 
example: 
12:02 2-FEB BELL CWI 
LDN2 
To Turn On the Bell 
You will 0 Press BELL 
Normal...

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;.:J 
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CORRECTING ERRORS/CLEARING THE CONSOLE 
If you make a mistake . . . 
while dialing and need to start over: 
l Press CANCEL 
The system cancels the misdialed call and returns you to where you 
were before. 
l Dial the correct number. 
Hanging Up 
On a standard telephone, the handset rests on a bar or switch called 
the “switchhook”. When you put the handset down, you depress the 
switch and the system knows that you’ve hung up. The console does 
not have a switchhook, so you need to...

SOME DEFINITIONS 
Before you start . . . 
there are a few terms that you need to understand so that you know 
what the system is doing and what the displays mean. 
Access Code 
This is a number dialed from the console dial pad or from an extension 
to activate a particular system feature. For example, you dial an access 
code to call a Hunt group. 
Extension, or Internal Line 
Each telephone in the system is called an extension and is given an 
extension number. These appear on the display as “EXT-123”...

CHAPTER 2 
BASIC CALL HANDLING  

INTRODUCTION 
In this chapter you will learn . . . 
how to make, answer and extend calls, and what to do when a 
destination is busy or unanswered. This information will be sufficient 
for most of your daily tasks. 
The basic call handling keys . . . 
that you will need are the following: 
l Softkeys -used to selectively answer calls from different sources; 
l ANSWER - used to answer calls on a “first come, first served” basis; 
l BOTH and SWAP - used to speak simultaneously to two callers, and...