Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

OUTSIDE CALLS/EXTENSION ASSISTANCE 
Making an Outside Call for an Extension 
Sometimes you may be called upon to place an outside call on behalf 
of an extension user. This may be for users who do not have direct 
access to outside lines from their phones; or busy managers may ask 
you to call someone for them and connect them once you have the 
caller on the line. 
THE CALLER IS WAITING ON THE LINE TO BE CONNECTED TO THE CALLED 
PARTY 
l Dial the trunk access code and the desired number 
The extension...

OUTSIDE CALLS/EXTENSION ASSISTANCE 
THE EXTENSION USER WISHES TO DIAL THE NUMBER AFTER YOU HAVE 
SEIZED THE TRUNK FOR HIM/HER 
With the extension on hold 
l Dial the trunk access code (see NOTE below) 
l Press RELEASE 
The extension user can now complete the number. 
Note: If the Automatic Route Selection feature is enabled on the 
system, your Communications Department will let you know the 
exact number of digits you will have to dial after the external 
access code in order to seize a trunk. 
Basic...

CHAPTER 3 
ADVANCED CALL HANDLING  

INTRODUCTION 
Now that you know the basics . . . 
of call handling (answering, extending, and making calls), you can go 
on to more advanced procedures. 
These procedures are just as simple to perform as basic call handling. 
They involve six of the Feature Keys: 
l HOLD 1, 2 and 3 - to put a caller on Hold while you perform another 
task; 
l MESSAGE - to set or cancel a “Message Waiting” indication on an 
extension user’s telephone; 
l OVERRIDE - to intrude into an existing conversation; 
l PAGE - to...

HOLD AND RETRIEVE 
There will be times . . . 
when you will not be able to connect an outside caller immediately. 
The hold system allows you to deal with situations like this. A caller 
can remain connected to the console, but not connected to you -- 
leaving you free to do something else such as paging the person the 
caller wants to talk to. 
You use one of the three HOLD keys to both put a call on hold and 
retrieve it. Each key has a red lamp which indicates the state of the 
calls held: unlit when...

-- 
indicated. 
HOLD AND RETRIEVE 
To retrieve a call from Hold 
l Press the chosen HOLD key 
(with the red lamp steadily lit) 
The red lamp goes out and the held caller returns to the console. 
1 TRK-12 TALK 
Note: If a held caller hangs up before being retrieved, the red lamp 
goes out and the system frees the HOLD key for your use again. 
To connect a held caller to an extension user 
Once the caller is on hold and the lamp is steadily lit, 
l Call extension user and announce the held call 
EXT-321...

HOLD AND RETRIEVE/CONSOLE HOLD PICKUP 
Console Hold Pickup 
When you have a call on hold, you can page the extension user, who 
then dials an access code to retrieve the held call. The access codes 
are programmable. 
If, for instance, you have a caller who wants to speak to Janet Young, 
but she is not at her extension, you could place the outside caller on 
hold (HOLD 2) while you page her. 
When you pressed the HOLD key, the display showed the access code: 
HELD ON-452 
,.: 
;J. 
:: 
l Press PAGE 
l...

MESSAGE WAITING 
You will sometimes have to take a message . . . 
for an extension user, then set up a message waiting indication on 
their telephone set. A SUPERSET 4TM user is notified by a small “MSG” 
on the SUPERSET 4 display; on standard telephone sets, the indicator 
is either a periodic ring or a flashing lamp. 
To Set A Message Waiting Indicator While Connected to the Extension 
Remain connected to the busy/unanswered extension 
Press MESSAGE 
The display briefly shows that the indicator has...

MESSAGE WAITING 
You can also review, set up or cancel . . . 
any or all message indications while your console is idle. 
To Review the Extensions with a Message Waiting 
While the console is idle, 
l Press and hold down MESSAGE 
You will see the number of extensions with messages waiting, and the 
actual extension numbers. For example, if there were 12 messages set, 
you might see: 
EXT-NUMB.ER ? TOTAL MSG 0012 
201 203 204 
211 217 218 229 233 
As you can see, this only gives you the identity of eight...

MESSAGE WAITING 
. . 
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0 
l 
To Cancel 
0 Dial the desired extension number 
The display shows that the extension does not have a message 
waiting. For example: 
EXT-200 MSG-OFF TOTAL MSG 0014 
201 203 204 211 217 218 229 233 
Dial 1 
to turn on the message waiting indicator for that extension. 
EXT-200 MSG-ON TOTAL MSG 0015 
200 201 203 204 211 217 218 229 
Release MESSAGE 
a Message Waiting Indicator 
Press and hold down MESSAGE 
to see the list of all current indicators. 
Dial the...