Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

ANSWERING INCOMING CALLS 
When a call comes in . . . 
to the Console, you are alerted to it by either the ringing bell or 
flashing display. The number of calls waiting to be answered is shown 
in the upper right corner of the display, and the softkey prompts 
indicate the kinds of call. 
Your display may show, for example: 
12:02 2-FEB 
BELL CW3 
LDNl 
LDN2 
DIAL0 
You can answer a call either by pressing the ANSWER key or by 
selecting a particular softkey. Your company may have different 
greetings...

ANSWERING INCOMING CALLS 
The ANSWER Key . . . 
lets you answer a single call or the longest 
categories on a “first come, first served” basis. waiting call in all 
For instance, if a single internal call is waiting, you will see: 
12:02 2-FEB BELL CWI 
DIAL0 
l Press ANSWER 
to be connected. The display will show information on the source of 
the call, such as: 
1 EXT-213 TALK 
Selective Answer 
l Press the desired softkey 
to be connected to the longest-waiting call of that type. The “CW” 
display...

EXTENDING CALLS 
Once you have answered a call . . . 
you will usually connect the caller to -an extension. This is known as 
“extending” the call. 
To Connect a Call to a Free Extension 
l Dial the extension number 
You hear ringing, and the display shows the extension number. 
Meanwhile, the outside caller is held for you without a speaking 
connection. For instance, you will see: 
EXT-252 RING 
TRK-12 HELD 
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e Press RELEASE 
You hear silence and the call is released from your Console and 
connected...

EXTENDING CALLS/CALL ANNOUNCE 
Announcing A Call 
When extending a call, you may wish to wait for the extension to 
answer and announce the caller. Thus, the extension user knows it is 
an outside call, and you know that the caller has an answer and will 
not be returned to you as a recall. 
However, when you are busy with several calls, you may not wish to 
announce each one. This is when the recall feature is of benefit. 
To Announce a Call 
l Dial the extension 
You hear ringing 
l Wait until the call...

EXTENDING CALLS/SWAP 
Alternating Between Parties 
When you reach the called extension, you may be told that the person 
to whom the caller wishes to speak is absent. You will then want to 
return to the held caller to find out if there is another person to 
contact, or to get more information. 
Press SWAP 
You are now talking to the outside caller while the extension he/she 
asked for is on hold. The display shows: 
EXT-252 HELD TRK-12 TALK 
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Press SWAP again 
to return to the held party. 
EXT-252...

To Speak to Both Parties (Conference) 
EXTENDING CALLS/BOTH 
You may want to speak to both parties at the same time. 
Once you have a connection to one, and the other on temporary hold, 
l Press BOTH 
The display shows you’re speaking to both callers. 
EXT-252 TALK TRK-12 TALK 
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At this point, you may: 
l Press RELEASE 
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to remove the Console from the call, leaving the other two connected. 
Or press SWAP again 
to talk to one party only. 
Note: After pressing SWAP, check the display before speaking...

-, 
EXTENDING CALLS/RECALLS 
If a call remains unanswered . . . 
after you release it, the system returns it to the console after a 
programmed period of time (typically 20 seconds or six rings). This is 
known as a “recall”. 
The display will show, for instance: 
12:03 2-FEB BELL CWI 
RECALL 
Note: Whenever a call recalls your console because the hold timer 
has expired, the corresponding hold indicator will flash and 
[RECALL] is displayed. If [RECALL] is displayed without any 
hold key flashing, the...

OUTSIDE CALLS 
So far . . . 
we’ve dealt with answering calls and extending them to extensions. 
You can also use the console to make outside calls as described here. 
To Call an Outside Number 
l Dial the Trunk Group Access Code 
(usually 9 - fill in the code used in your organization below) 
The system connects you to an available trunk. You may hear dial 
tone. 
l Dial the outside telephone number 
(including area code, if needed) 
The display shows the number dialed, preceeded by the trunk access...

OUTSIDE CALLS 
If all the Trunk Group lines are busy . . . 
with extension users making and receiving outside calls, you will hear 
busy tone, and you will see (for instance): 
LEV-9 BUSY 
In an emergency, you can free a trunk and gain access to it. (See 
Trunk Emergency Release 4-27.) 
Normally, you will just abandon the call: 
l Press CANCEL 
Or RELEASE 
to hang up 
Note: Your company may have Tie Trunks, which are private lines 
connecting your location to another company location. You do 
not usually...

OUTSIDE CALLS/TIME SAVERS 
Save time when dialing outside numbers. . . 
by using Abbreviated Dialing or Last Number Redial. 
Abbreviated Dialing . . . 
lets you call frequently dialed outside numbers using only 3 to 6 digits. 
l Enter the Abbreviated Dialing number (3-6 digits) 
While the system dials the number for you, the full number 
programmed is displayed; you might see, for example: 
TRK-05 96135922122 
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Contact your communications department for a list of the Abbreviated 
Dialing numbers you...