Mitel Sx-50 ATTENDANT CONSOLE USER GUIDE

OVERRIDE 
Sometimes you might have an urgent need . . . 
to speak to an extension user, but when you dial the number, you find 
the person is already engaged in a call. If absolutely necessary, you 
can override (intrude into) this conversation and talk to the extension 
user. When you override, both parties in the conversation can hear 
what you say. 
Let’s assume you have an urgent message for an extension user, but 
you hear busy tone and see this display: 
EXT- 123 BUSY 
l Press and hold down...

PAGING 
If your organization has a paging system . . . 
you can use it to broadcast announcements through the building. You 
can also use it to page people to pick up a call on hold at the console. 
To use the Paging System 
l Press and hold down PAGE 
The display shows you are connected to the paging system and can 
make an announcement: 
PAGER 
l Make the announcement 
l Release PAGE 
Normal operation resumes. 
Note: If the word “PAGE” appears in your display at any other time, it 
means that an...

CHAPTER 4 
ATTENDANT FUNCTIONS  

INTRODUCTION 
“Housekeeping” tasks . . . 
will occasionally have to be performed using the console. These are 
tasks that are not directly related to call handling, but concern either 
your console and its operations or your company’s telephone 
operation. You have already learned how to do some of these tasks, 
such as turning the console bell on or off. In this chapter, you will 
learn several other functions. The keys that you will be using are 
shown below. 
Function Status Trunks Call Block Ovarflow...

INTRODUCTION 
To help you find . . . 
what you need quickly, this chapter gives an alphabetical listing of the 
various functions and procedures. 
4-2 Attendant Functions  

ABBREVIATED DIALING 
To save time . . . 
, when dialing long or frequently used numbers, both you and extension 
users can use the Abbreviated Dialing feature. The system is 
programmed to substitute the full number stored in its memory for the 
short number you enter. 
You can enter and change the numbers programmed in the 
Abbreviated Dialing memory. 
Let’s look at a typical Abbreviated Dialing number so that you will 
know what you are entering. The Abbreviated Dialing number, “5512” 
for example,...

ABBREVlATED DlALlNG 
l Dial the entry number to be viewed 
The entry number appears with the full number entered, or a blank if 
there is not a number. You might see, for example, 
12- 
0 Press RELEASE 
to return the console to its idle state. 
To Enter an Abbreviated Dialing Number into the System 
a. 
l 
l 
Press RELEASE  Press FUNCTION 
Dial 65 
The question mark flashes to prompt you to dial the entry number. 
CHANGE ABBREVIATED DIALING ENTRY ? 
Dial the entry number (2-digits, from 10 to 69) 
Dial...

ABBREVIATED DIALING 
Dial the 2-digit entry number to be erased 
Entry number appears with the rest of the display blank. 
12- 
Press RELEASE 
to return to the idle console. The system has deleted the number from 
its memory.‘Nothing will happen now if you or an extension user dial 
“5512”. 
Attendant Functions 4-5  

ALARMS 
Whenever the system diagnoses a fault . . . 
in its operation, however slight, it gives you warning as an alarm. In 
some cases, the system takes part of the equipment out of service 
(“busies-out” the equipment) to minimize the effect of the fault on the 
operation of the rest of the system. 
The types of faults which may occur fall into the following categories: 
l Total Power Failure 
l Console Faults 
l Minor Faults 
Let’s look at each of these faults and how to deal with them. 
Total Power...

ALARMS 
. 
_. 0 Use an 
to your 
Console Reset extension to report the problem 
communications department or maintenance personnel. 
When the console is plugged in, the alarm message 
CONSOLE RESET 
appears briefly in the display, If this ever remains more than a few 
seconds, 
l Pull out handset or headset plug 
0 Plug it in again 
to see if it clears the fault. 
If not, the system remains in ‘Night Service. 
l Use an extension to report the problem 
to your communications department or maintenance...