Mitel Sx-2000 Llightware 32, Release 1.0 Technicians Handbook

							Routine Maintenance
161
Routine
Maintenance
10. In the Station Service Assignment form, assign all voice 
mail ports, auto attendants, and RADs a COR that 
prohibits external calls.
11. If the system requires DISA trunks, program forced 
account codes in the Independent Account Code 
Definition form.
If the system does not require DISA trunks, ensure that 
DISA trunks are not programmed in the Miscellaneous 
Assignment form.
12. If DISA is required, set the DISA failed attempts before 
lock-out parameter in the System Options Assignment 
form. 
13. To ensure that a user cannot forward an incoming call to 
a route that provides central office dial tone, set the Call 
Forwarding (External Destination) option to “No” in the 
Class of Service for the user’s set. 
						

							Technician’s Handbook
162
RSD Copier Functionality
To download a software image from the Mitel support web 
site onto a laptop, connect the computer to the ethernet port 
of the SX-2000 MCIIIE card, and copy the image to the PBX 
RSD (removable storage device).
These commands are valid only on a switch with an MCIIIE 
card programmed with the IP CONFIG command and with 
an Ethernet (RJ45) connection to an ftp server (e.g. a 
laptop).
A valid IP address must be assigned to the SX-2000. The IP 
adress of the laptop must be assigned, as well as a user 
name and password for an FTP user on the laptop. The 
laptop must be configured with an FTP server.
To create and apply an upgrade or update software load:
1. Download the image file from the Mitel web site onto a 
laptop.
2. Take the laptop to an SX-2000 and attach it to the 
Ethernet port of the MCIIIE card.
3. Insert a formatted RSD into the RSD drive.
4. Enter the following command:
RSD COPY FROM NET Copies the file from 
the network computer onto the RSD.
To copy a formatted RSD onto another RSD:
1. Issue the following command:
RSD COPY TO NET Copies an RSD to a 
network computer. When the 
process is complete there will be a 
 on the ftp server of 
131032576 bytes.
RSD COPY FROM NET Copies the image 
from the network PC to SX-2000 
RSD. 
						

							Routine Maintenance
163
Routine
Maintenance
Formatting a Removable Storage 
Device (RSD)
Never format an RSD with the volume name SYSUSER.
Never reset the system while you are formatting an RSD 
as it will be damaged.
Never format a used RSD unless you want to erase all of 
its contents.
Use the SCRATCH qualifier to re-format an RSD that was 
formatted prior to LIGHTWARE™ 29 Release 3.
1. Slide the tab on the RSD to the RECORD position.
2. Insert the RSD into the RSD drive.
3. If you are using the RSD to make a DATA SAVE, enter:
VOL FORMAT RSD <
volume name of RSD> 
If the RSD has been previously formatted, this message 
appears:
FS info: Volume already formatted with volume name: 

FS info: Continue?
Enter YES
OR
If you are using the RSD to make a copy of the Hard Disk 
enter:
VOL FORMAT RSD <
volume name of RSD> RES
This message appears:
FS info: Volume already formatted with volume name: 

FS info: Continue?
Enter YES
4. Enter:
VOL DISM 
5. Remove the RSD from the RSD drive.
15 min 
						

							Technician’s Handbook
164
Making a DATA SAVE Backup
The DATA SAVE command copies the database from RAM 
to an RSD and to the hard disk. Perform a DATA SAVE 
backup
!before and after a software or option upgrade
!before and after changes to the database
!to repair corruption of the database or redundant file 
system.
To protect your backups from being lost, we recommend that 
you keep two copies of the database. Keep a current version 
and one from your previous backup, each on a separate 
RSD. 
To Make a DATA SAVE Backup
1. Insert a formatted RSD in the RSD drive (see page 163).
2. Log on to the active plane and select maintenance 
mode.
3. Enter:
VOL MOUNT RSD
Read the volume name of the RSD from the system 
response on the maintenance terminal.
4. Enter:
DATA SAVE ∗.
Enter YES to all prompts.
The database is copied to the RSD and to the 
*.DR.CONFIG catalog on the hard drive. 
When the DATA SAVE is complete, this message 
appears:
Data Save completed.
5. The RSD is automatically dismounted. Remove it from 
the RSD drive.
RSD 10 min
Tape 60 mi
n 
						

							Routine Maintenance
165
Routine
Maintenance
Making a Message Center Backup
The MSGCTR BACKUP command copies Message Center 
messages from RAM to RSD.
To Make a Message Center Backup
1. Insert a formatted RSD in the RSD drive (see page 163).
2. Log on to the active plane and select maintenance 
mode.
3. Enter:
VOL MOUNT RSD
Read the volume name of the RSD from the system 
response on the maintenance terminal.
4. Enter:
MSGC B ∗.
5. Remove the RSD from the RSD drive. 
						

							Technician’s Handbook
166
Making an RSD Copy of the Hard Disk
The VOL BACKUP SYSUSER ON RSD command copies 
the operating software, updates, options, and database to 
the RSD. If a hard disk fails, you can restore the system 
software from the RSD to a replacement hard disk. See 
Recovering from a Corrupted Hard Disk on page 140.
The hard disk is dismounted by SYSUSER during this 
procedure. Loss of service results on non-redundant 
systems. 
To Back Up the Hard Disk of a Non-redundant System
1. Insert a blank, formatted RSD in the RSD drive.
See Formatting a Removable Storage Device (RSD) on 
page 163.
2. Enter:
VOL BACKUP SYSUSER ON RSD
When the copy is complete, this message appears:
FSinfo: Backed up volume on device RSD with name: 
SYSUSER
3. Remove the RSD from the RSD drive.
4. Label the RSD MAIN Backup .
5. Reset the system. Service is lost.
6. Store the RSD in a safe place. 
						

							Routine Maintenance
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Routine
Maintenance
To prevent loss of service on redundant systems, 
perform this procedure on the inactive plane.
To Back Up the Hard Disk of a Redundant System
1. Insert a blank, formatted RSD in the RSD drive (see 
page 163).
2. Set ACTIVITY FREEZE to ON.
3. Enter PARTITION from the active plane, then from the 
inactive plane.
4. From the inactive plane, enter:
VOL BACKUP SYSUSER ON RSD
After the copy is complete, this message appears:
FSinfo: Backed up volume on device RSD with name: 
SYSUSER
5. Remove the RSD from the RSD drive.
6. Label the RSD MAIN Backup .
In the following step, reset ONLY the inactive plane, or 
service will be lost.
7. Press and hold PANEL ENABLE and press the RESET 
button for the inactive plane.
8. Enter JOIN from the inactive plane, then from the active 
plane.
9. Ensure the databases on both drives are in synch by 
entering FIL ST RED. 
10. Set ACTIVITY FREEZE to OFF.
11. Store the RSD in a safe place. 
						

							Technician’s Handbook
168
Loading Software on Your System
Software Upgrade or Software Update?
Compare the software code on the old RSD with the code on 
the new RSD.
Data Restore or Data Convert?
If your new software is load P02.3.2 or later, you do not have 
to do a DATA CONVERT during the software upgrade.
RSD or Tape?
This procedure refers to RSD only. If your system has a tape 
unit rather than an RSD drive, substitute TAPE for RSD 
when entering maintenance commands. 
						

							Routine Maintenance
169
Routine
Maintenance
Before You Begin
Read the Field Change Instruction (FCI) for the new 
software.
!The FCI includes the latest information about your new 
software, including special upgrade notes. Read it now.
Check Your Options and Have Your Password Ready
(new passwords are not required for stream upgrades to a Lightware 
stream later than Lightware 30 .)
!Have your SX-2000 Feature Options Record sheet with 
you.
!Confirm that the options listed are the ones purchased for 
the system.
!Confirm whether the system has custom dimensions 
(Flexible Dimensioning).
Prevent Data Loss
!If you’re upgrading from ANSWER PLUS™ - ACD to 
ACD 2000, see the ACD section on the MITEL Technical 
Documentation CD-ROM.
!Message Waiting lamps are turned off during a software 
upgrade.
–Lamps for Message Center messages can be restored 
if you back up your Message Center messages before 
you begin this procedure and restore them when the 
upgrade is complete.
–Lamps for voicemail messages can only be restored if 
your voicemail system can be refreshed after the 
upgrade is complete. 
						

							Technician’s Handbook
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!Usernames, passwords, alarm thresholds, Do Not 
Disturb information, and SUPERCONSOLE 1000 
firmkey assignments are not saved during a software 
upgrade. Record this information so it can be manually 
restored after the upgrade is complete.
!If you are upgrading from a software load older than N11, 
external numbers in the CDE Telephone Directory form 
that have the PRM NAM field set to “YES” will be deleted 
during the DATA RESTORE. Check the Telephone 
Directory form to ensure that all external numbers have 
the PRM NAM field set to “NO”. If you are unsure which 
numbers are external, set the PRM NAM field for all 
numbers to NO.
Performing a Software Upgrade
on a Non-redundant System
To Perform a Software Upgrade (Overview)
1. Save the database to RSD.
2. Load the new operating software from RSD.
3. If new feature options have been purchased, this is a 
new install, or you are loading software that is earlier 
than P02.3.2, enable the new options.
4. Restore the database from RSD.
Save the Database to RSD
1. Save the database to RSD. See Making a DATA SAVE 
Backup on page 164.
2. If you have the Message Center option, perform a 
Message Center backup see page 165.