Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

Miscellaneous Troubleshooting Procedures 
PABX 
(INDEPENDENT RINGING SOURCE) 
RELAY ON RELAY 
MODULE $z=m 
RELAY CUSTOMER-SUPPLIED 
NIGHT BELL 
I I 
EXTERNAL D; SUPPLY 48V 0.5A (MAX) RELAY CONTACT RATING 
9OV RMS AT I .OA 
48V DC AT 0.5A 
Figure 5-2 Night Bell Auxiliary Relay Configuration 
Music-on-HoldPager Unit Troubleshooting 
This section covers the Music-on-Hold/Pager Unit (PN 940-l-OOO-Ol O-NA). Table 5-9 outlines 
the most likely causes of malfunction. 
Table 5-9 Music+n-Hold/Pager Unit...

Troubleshooting 
Hotel/Motel 
5.6 The Hotel / Motel features can be accessed by 2 major interfaces - the attendant con- 
sole, or the front desk interface. Some features can be accessed via SUPERSET 
telephones as well. Note that this section covers only the Hotel/Motel feature. The 
Property Management System (PMS) Interface feature is covered in paragraph 5.7. 
See the HoteL44ofe/ Feature Package Desc@Gofl Practice for further information on 
Hotel/Motel features. The following table outlines the most...

Miscellaneous Troubleshooting Procedures 
Property Management System Interface 
’ 5.7 The following table outlines the most likely items to cause PMS malfunction. 
Step 
I. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
Table 5-11 PMS Troubleshooting Procedures 
Possible Malfunction Source 
Faulty PMS intetface system. 
Faulty connection between the external equipment devices (if applicable) - 
see Figure 5-3. 
Faulty connection between the PMS Interface system and the Dataset port. 
Faulty connection between the...

Troubleshooting 
Voice Mail Interface 
COV Port Voice Mail 
5.8 The following table outlines the most likely items to cause COV Voice Mail 
malfunction. 
Table 5-12 COV Voice Mail Troubleshooting Procedures 
Step Possible Malfunction Source 
1. Faulty external equipment (Voice-mail system) - see Note 2. 
2. Faulty connection between the Voice-mail device and the cross-connect field. 
3. Faulty connection between the cross-connect field and the system. 
4. Faulty CDE programming; likely forms: 
l COS...

Miscellaneous Troubleshooting Procedures 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS - see the 17.5232 
Maintenance Terminal Practice. 
2. Loop length limit is 14OO’ft with 26 AWG wire (with no bridge taps).  Table 5-13 ONS Voice Mail Troubleshooting Procedures (continued) 
Step Possible Malfunction Source 
4. Faulty CDE programming; likely forms: 
l COS Define 
l Stations/SUfW?SE~Telephones 
l Hunt Groups 
l System Abbreviated Dial Entry 
l Feature Access Codes 
l System...

Troubleshooting 
5-14 issue 1 Revision 0 March 1997  

6 Software 
Troubleshooting 
Procedures 
These procedures are intended for the sole purpose of troubleshooting problems with 
programming and setup of applications. Fully functional hardware is assumed in all 
cases. 
Key System Features 
Table 6-l Key System Troubleshooting 
Problem 
KEY SYSTEM PAGING Possible Cause/Solution 
You dial the Key System - Direct 
l Verify that the set is programmed as a key system set 
Paging feature access code and (Form 45). 
get reorder tone and the NO 
ACCESS message,...

Troubleshooting 
Table 6-l Key System Troubleshooting (continued) 
Problem Possible Cause/Solution 
DIRECTED PAGE 
After dialing the access code or 
pressing the Feature key you dial a 
destination. You then get NO 
ACCESS and reorder tone (or are 
rerouted to the illegal number 
intercept point). 
l Verify that the destination is a valid Key System set 
extension number. 
l Check if the set is restricted from accessing the destination 
through tenanting - dial the destination directly and see 
whether...

Software Troubleshooting Procedures 
Table 6-l Key System Troubleshooting (continued) 
Problem Possible Cause/Solution 
You dial the access code followed 
l The index number was dialed after the interdigit timer 
by a VALID index and then digits expired. 
and you get INVALID # and reorder 
l Invalid number combination dialed: 
tone. 
- * must be followed by 3, 5 or * 
- *3 must be followed by 01 to 14 
- *.5 must not be followed by further digits. 
RETRIEVE PERSONAL SPEED CALL 
You dial the access code...

Troubleshooting 
Table 6-l Key System Troubleshooting (continued) 
Problem 
LINE PREFERENCE Possible Cause/Solution 
You get SELECT A LINE after 
going offhook. 
l The line preference is MANUAL. You are forced to select a 
line to originate calls. 
l The line preference is a CO Line Group Key and the 
Intercom Line is not available to make the call. 
DIRECT CO LINE SELECT 
l The line preference is not manual but the line is in use. 
You get NO ACCESS and 
l Must use a key system telephone to access this...