Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

Software Troubleshooting Procedures 
Hotel/Motel Feature Package 
6.1 It is assumed that the system has been properly set up to allow data calls using the 
DTRX facility. 
Please note that in most cases if a System or COS option is enabled or 
disabled in CDE while the front desk terminal is displaying the applicable field, the 
terminal will not be updated until the display is re-drawn. This can be accomplished by 
typing control-r or control-w while in the screen or by exiting from the screen and...

Troubleshooting 
Table 6-2 Hotel/Motel Troubleshooting (continued) 
Problem Possible Cause/Solution 
Room Type field is displayed as a 
l COS for room type shown does not have name field 
number instead of a NAME. programmed. 
SET MESSAGE softkey is not 
displayed in Room Updates Form 
for non-display set room phones. 
l COS for the guest room phone does not have COS option 
231 or 232 (mes. waiting - BELL OR LAMP) enabled. 
The SET MESSAGE softkey is not 
displayed for any guest room 
telephones. 
l...

Softvvare Troubleshooting Procedures 
Sub-Attendant (Enhanced Function) 
6.2 This procedure deals with the Sub-attendant - Enhanced Function feature. It does not 
apply to the Sub-attendant - Basic Function feature. 
Table 6-3 Enhanced Function Sub-attendant Troubleshooting 
Problem 
PROGRAMMING: GENERAL Possible Cause/Solution 
TheSUB-ATTsoftkeydoesnothing 
l The maximum number of enhanced-function 
when pressed. sub-attendants has already been programmed. 
PROGRAMMING: LINE KEYS 
The LDN softkey does...

Troubleshooting 
Table 6-3 Enhanced Function Sub-attendant Troubleshooting (continued) 
Problem Possible Cause/Solution 
Calls to the LDN are not answered. 
l Check that the calls are being noticed at the sub-attendant 
set. The RING option may be set to no ring for the 
appearance and so new calls may not be noticed. Instruct 
the sub-attendant on the Call Waiting indicator on the 
display or how to use the DISPLAY function on the set to 
see how many calls are waiting on the particular LDN or 
RECALL...

Software Troubleshooting Procedures 
Table 6-3 Enhanced Function Sub-attendant Troubleshooting (continued) 
Problem 
PAGED HOLD ACCESS Possible Cause/Solution 
Paged Hold Access display doesn’t 
l Check that the Sub-attendant has a caller on hold in a hold 
show up when the Sub-attendant position. 
selects the pager. 
l Check that feature access code 16 (Hold Pickup Access - 
Attendant Hold Slots) is enabled. 
C/W INDICATOR 
The Calls Waiting indicator shows 
l A night bell may be ringing. 
calls...

Troubleshooting 
Table 6-4 ACD Troubleshooting (continued) 
Probtem 
Interflow produces reorder 
tone. Possible Cause/Solution 
l If the programmed interflow point is DROP CALL, and the caller 
is a display set, the display will indicate that the path has hung 
up on the caller. 
l If the programmed interflow point is a speedcall, keep in mind 
that the interflow is handled in the same way as a call forward to 
a speedcall. First, check that the speedcall number is a valid 
destination and that the...

Software Troubleshooting Procedures 
Table 6-4 ACD Troubleshooting (continued) 
Problem 
Can’t get first recording, but 
can get second recording. Possible Cause/Solution 
l The time for the second recording is occurring while waiting for 
the first recording, and the first recording is being abandoned. 
Make more recordings available in first group and increase the 
start time for the second recording (and subsequent recordings). 
Silence between recordings. 
l System music is not programmed. 
l System...

Troubleshooting 
, Table 6-4 ACD Troubleshooting (continued) 
Problem 
An ACD position cannot log 
wt. Possible Cause/Solution 
l Check that the agent is not on an ACD call when this is attempted. 
This includes ACD calls on consultation hold and held on a line 
at the SU/?ERSf3 telephone. 
Agents going make busy 
state. 
l If the SU/?E/XX~is connected to acircuit in an analog bay, check 
traffic measurement report for junctor shortage problems. As 
well, check if the SlJPfRSEl users in the same bay...

Software Troubleshooting Procedures 
Automatic Attendant Overflow (AAO) 
6.4 Table 6-5 describes troubleshooting procedures for an AA0 system, 
Table 6-5 Auto Attendant Overflow Troubleshooting 
Problem 
Possible Cause/Solution 
Calls come in to a 
l 
console/LDN but get the Ensure that the RAD group (see CDE Form 19) for the tenant 
group of the called party is the correct one, and that the called 
wrong message. 
party is in the correct day/night service. 
l Ensure that the RADs programmed for the RAD...

Troubleshooting 
Automated Attendant 
6.5 Table 6-6 describes troubleshooting procedures for an Automated Attendant system. 
Table 6-6 Automated Attendant Troubleshooting 
Problem Possible Cause/Solution 
Call is never answered by l Ensure that RAD is functioning (not all DND or busied-out). Use 
RAD. The call always routes MAINTENANCE or the attendant console to check the DND 
:o the default destination. status of the device. (Use SHOW STATUS command.) 
. 
Ensure that the RAD message length is not too...