Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

Software Troubleshooting Procedures 
Call Forwarding 
6.6 Table 6-7 outlines the procedure for troubleshooting Call Forwarding. 
Table 6-7 Call Forwarding Troubleshooting 
Problem 
Possible Cause/Solution 
No access to call forwarding. 
l If an attendant, ensure that COS option 123 - Attendant Call 
Forward Setup And Cancel is enabled. 
l If an extension user, ensure that at least one of the following COS 
options is enabled: 
- 206 - Call Forward - Busy 
- 207 - Call Forward - Don’t Answer 
- 209 - Call...

Troubleshooting 
Table 6-7 Call Forwarding Troubleshooting (continued) 
Problem Possible Cause/Solution 
Reorder tone and/or INVALID 
l If entering a personal or system abbreviated dial access code as 
srror message. (cont’d) a forwarding destination, the forwarding extension must have the 
following COS option settings: 
- 245 - Abbreviated Dialing Access - enabled 
- 208 - Call Forwarding - External - enabled 
- 200 - Account Code, Forced Entry - External Calls - disabled. 
l If entering a personal...

Software Troubleshooting Procedures 
Table 6-7 Call Forwarding Troubleshooting (continued) 
Problem Possible Cause/Solution 
Calls are not being forwarded 
l Note that calls will not be forwarded if: 
properly. (cont’d) 
- it is the attendant or a SU/?ERSE~ telephone that is 
overriding/intruding 
- it already has been forwarded via any type of speedcall 
- it already has been forwarded twice without being answered or 
rerouted. 
l If a logical line appears on the extension and on another 
extension,...

Troubleshooting 
Table 6-8 SUPERSE~Telephone Troubleshooting 
Problem Possible Cause/Solution 
Audio always come out of the 
l Check that COS option 612 - Headset Operation is not enabled 
handset, even when onhook. in the set COS, the ACD position COS or the COS of a verified 
account code that the user dialed. This is usually the source of 
the problem. 
l Ensure that the call is not being answered handsfree when COS 
option 612 - Headset Operation is enabled in the set’s COS. The 
call will go to the...

7 Maintenance Log 
Messages 
General 
7.1 This part contains the complete set of information messages which are recorded in 
the maintenance log when a significant event occurs. Each message is 
self-explanatory, identifying the event and providing details about it. Information on 
options available to maintenance personnel is included under the Action Required 
heading. 
There are three types of log reports: 
1. Fault Report - a report generated when the maintenance system or Call 
Processing detects a...

Troubleshooting 
Table 7-l Fault Reports (continued) 
Alarm 
Code Message Action Required 
07 
08 
09 
10 ONS card failed at 02 01 01 00 ext 2101 Do a directed test on the specified circuit to 
Dgl L/B codec test Alarm Code = 07 verify the problem. If the problem persists, 
COV card failed at 01 05 01 00 ext 1501 refer to the Fault isolation part of this Practice 
Dgl L/B codec test Alarm Code = 07 forthis card or module. Otherwise, investigate 
further, using the MONITOR DIAGNOSTICS 
LWGS trnk card...

Maintenance Log Messages 
Table 7-l Fault Reports (continued) 
Alarm 
Code Message Action Required 
13 LS/GS trnk card failed at 02 02 01 00 
Do a directed test on the specified circuit to 
Hybrid loopback test Alarm Code =13 verify the problem. If the problem persists, the 
fault is isolated to the specified circuit. Refer 
to the appropriate part of this Practice. 
Otherwise, investigate further, using the 
MONITOR DIAGNOSTICS and SHOW 
STATUS commands. 
14 
15 
16 
17 
18 
19 
20 DIG line card failed...

Troubleshooting 
Table 7-l Fault Reports (continued) 
Alarm 
Code Message Action Required 
44 
45 
46 
47 
46 DIG line card failed at 02 02 01 00 ext 111 Refer to Digital set troubleshooting 
dn set speaker test Alarm Code = 44 procedures. 
DIG line card failed at 02 02 0100 ext 111 Refer to Digital set troubleshooting 
dn set microphe test Alarm Code = 45 procedures. 
DIG line card failed at 02 02 01 00 ext 211 dn Refer to Digital set troubleshooting 
set mouthpce test Alarm Code = 46 procedures. 
Tl...

Maintenance Log Messages 
Table 7-l Fault Reports (continued) 
Alarm 
Code Message Action Required 
102 E&M trunk card failed at 02 02 0100 Tk9 Card 
(cont’d) removed Alarm Code = 102 
DID trunk card failed at 02 02 0100 Tk9 Card 
removed Alarm Code = 102 
UNIVERSAL card failed at 02 03 01 00 
Card removed 
Alarm Code = 102 
Tl trunk card failed at 02 06 00 00 
Card removed Alarm Code = 102 
103 ONS card passed at 02 01 01 00 ext 2101 Card Information only. 
installed Alarm Code =103 
COV card passed at...

Troubleshooting 
Table 7-l Fault Reports (continued) 
1 
Alarm 
Code Message 
104 
105 ONS card failed at 02 010100 ext 2101 Wrong 
card in slotAlarm Code = 104 
COV card failed at 0 105 0 100 ext 1501 Wrong 
card in slotAlarm Code = 104 
LS/GS trk card failed at 02 02 01 00 Tk 08 
Wrong card in slotAlarn~ Code = 104 
CO trunk card failed at 02 02 0100 Tk 8 Wrong 
card in slotAlarm Code = 104 The specified card type is not programmed 
for the specified card slot. Use the SHOW 
CONFIG command to observe...