Mitel SX 200 ML PABX Instructions Guide

Features 
Term 
cos 
COR 
ARS 
Automatic Route Select 
ANI 
Traveling Class 
Marks 
End Node 
Intermediate 
Node 
Hub 
Information 
Elements 
Null Network 
Element 
Marker 
Table 2-1 Glossary of Analog Networking Terms 
Definition 
Class of Service 
Class of restriction 
Automatic Number Identification 
A means of tagging the call with the caller’s level of authorization (COS and COR); based on 
account codes, to be used by the private network in the handling of the call. 
A network node that supplies...

Features Description 
Attendant Abbreviated Dial Number Entrv 
Description This feature allows the attendant to program system abbreviated dial 
numbers from the attendant console. Selected attendants have the option 
of making abbreviated dial numbers confidential. This restricts the viewing 
and changing of the number to only those attendants permitted to do so. 
See Abbreviated Dial. 
Conditions The following conditions apply to this feature: 
l Only one device (console or terminal) can be programming...

Features 
l Press the ATT FUNCTION softkey. 
l Press the ABBR DIAL softkey. 
l Enter the desired index number. 
l Press the EXIT softkey. 
Attendant Access (Dial 0) 
Description 
Conditions The following conditions apply to this feature: 
l The attendant access code can generally be used in the system 
wherever an attendant individual directory number can be programmed 
except in the call rerouting table; this can include call forwarding. 
Programming Assign an access code to Feature 11 (Extension...

Features Description 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Enter a SUPERSET 420 or a SUPERSET 430 extension number. 
l Press the SET UP MSG softkey. 
The messages will appear at the start of the second line on the console’s 
LCD display. All of the available messages can be read by pressing the 
NEXT softkey. An OFF softkey is presented for the message currently 
displayed (if any) on the specified SUPERSETtelephone. All other 
messages will result in an ON softkey being...

Features 
Attendant Automatic Overflow 
Description 
Conditions 
Programming 
Operation Attendant automatic overflow provides a recorded announcement to 
incoming calls that are not answered by the attendant within a pre-defined 
time. This feature operates primarily during peak periods of incoming traffic. 
For more information on the operation and programming see the feature 
RAD Support. 
An answering machine should not be used. Because the connection to the 
recorded announcement device is listen...

Features Description 
Programming Enable COS Option 100 (Attendant Bell Off) for the console. 
Operation To disable the console ringer, press the following keys: 
l FUNCTION key. 
l BELL OFF softkey. 
To enable the console ringer, press the following keys: 
l FUNCTION key. 
l BELL ON softkey. 
Attendant Busy Override 
Description 
Conditions 
Programming 
Operation This option allows the attendant who encounters a busy connection, to 
override the connection and enter the call; see Override (Intrude)....

Features 
Conditions The following conditions apply to this feature: 
l See Callbacks. 
l The attendant can only cancel callbacks from a system device if the 
Device Interconnection Control Table allows the device and the console 
to be connected (check CDE Form 30 - Device Interconnection Table). 
l See Attendant Default Call Position for information on the call position 
where the CALLBACK softkey appears. 
Programming None. 
Operation 
Having reached a busy or non-answering number, press the CALLBACK...

Features Description 
2-18 
l Press the EXTERNAL or INTERNAL softkey (only when split forwarding 
enabled). 
l Enter the desired call forward destination extension number. 
l Press the ALWAYS or NO ANSWER or ON BUSY or BUSY/NO ANS 
softkey. 
To set up call forwarding to an external number, press the following keys 
in this sequence: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Dial the extension number. 
l Press the CALL FWD softkey. 
l Press the...

Features 
Attendant Call Selection 
Description The attendant console has up to ten call selection positions that appear as 
softkeys when the console is receiving an incoming call. The system sets 
up some positions by default for certain call types. Other positions are user 
defined LDN keys. 
Calls arriving at the console are queued on a first come first served basis 
and the answer LED indicator flashes. The LCD display also indicates the 
number of calls waiting. 
The attendant call selection...

Features Description 
Press either the SOURCE or DEST softkey to split the call and talk to the 
selected party privately. The attendant may alternate between the parties 
by pressing one of the two softkeys, as required to select the desired party. 
Press the RELEASE key to disconnect the attendant from the conference, 
leaving the two parties connected. 
Press the CANCEL key to drop the conference, disconnecting both parties 
from the attendant, and leaving the console in idle mode. 
Attendant Calls...