Mitel SX 200 ML PABX Instructions Guide

Features 
Attendant Do Not Disturb (DND) Setup, Cancel or Override 
Description 
Conditions 
Programming 
Operation 
The attendant can set up or cancel Do Not Disturb (DND) for an extension. 
When calling an extension with DND enabled, the attendant can override 
DND. 
See Do Not Disturb. 
If the extension does not have COS Option 121 - Attendant Station Do Not 
Disturb enabled in its COS, the extension is not able to alter the DND setting; 
it can only be done through the console. 
Enable COS Option 121...

Features Description 
Attendant Extension Busv-Out 
Description This feature allows the attendant to busy out any extension (the extension 
is removed from service and cannot originate or receive any calls), and to 
remove the busy-out condition. The same operation is provided in 
maintenance. Refer to the RS-232 Maintenance Terminal Practice. If the 
attendant dials the number of a busied-out extension, the console displays 
the extension number and “BSY OUT” in the destination display and the...

Features 
Attendant Flash Over Trunk 
Description The attendant can flash on a trunk by pressing the FLASH softkey. A flash 
is sent out on the trunk, and dialing is restarted on the trunk. 
Conditions The following conditions apply to this feature: 
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There must be only one party at the console. 
The attendant may flash on incoming and outgoing trunks. 
The trunk must be in a trunk group. 
The feature is not available when the console is locked out. 
The flash duration is based on the trunk hardware...

Features Description 
Attendant Function Access 
Description By pressing the console FUNCTION key and the ATT FUNCTION softkey, 
the attendant can access the following attendant functions: 
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. ABBR DIAL 
ALARM (read alarms) 
APPLICATION (To access CDE or maintenance) 
BELL ON/OFF (if named) 
BUSY OUT 
CALL FORWARD 
CANCEL ALL CALLBACKS 
CANCEL ALL CALL FORWARDING 
DAY/NIGHT l/NIGHT 2 switching 
DO NOT DISTURB SETUP AND CANCEL 
ESPANOL...

Features 
Attendant Hold Positions 
Description The attendant may place an extension or trunk on hold in one of eight HOLD 
positions. There are four keys; HOLDl, HOLD2, and HOLD3 are for hold 
positions 1 through 3, HOLD4 is for hold positions 4 through 8. A call hold 
recall time of 10 to 240 seconds may be programmed (default is 30). 
Conditions The following conditions apply to this feature: 
Programming 
Operation 
March 1997 
l A HOLD key LED is on when it has a call on hold. 
l If music is...

Features Description 
To retrieve a call on hold at the console: 
l Press the HOLD key to speak with the call on hold. 
Note: If the call has been recalled by a call hold time-out, the HOLD key indicator flashes. 
If the call is to be retrieved before a time-out, the attendant may press the 
HOLD key where the call is being held. By pressing the HOLD key, the call 
is transferred to the SOURCE, or to the DEST if there is a SOURCE already. 
If HOLD key 4 is used, the user must next press one of the...

Features 
Conditions The following conditions apply to this feature: 
l Calls to an individual directory number are not presented to other 
attendants (if any). 
l Calls directed to the directory number appear at a default softkey 
position provided by the system; see Attendant Default Call Positions. 
Programming Program the directory number of each attendant position in CDE Form 07 
(Console Assignments). 
Operation 
None. 
Attendant Interposition Calling and Transfer 
Description In a multiple console...

Features Description 
Attendant Message Waiting Setup and Cancel 
Description The Attendant Message Waiting Setup and Cancel feature allows the 
attendant to inform extension users that there is a message waiting. The 
message waiting indication may take the form of: 
l a message on the display of a SUPERSET 420 or SUPERSET 430 
telephone, 
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a continuously flashing lamp on the extension (if equipped), or 
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a distinctive ringing pattern repeated every 20 minutes. The pattern is 
three cycles of 3.5...

Features 
Operation To set up Message Waiting on an extension, perform the following 
procedure: 
l Press the FUNCTION key. 
l Press the ATT FUNCTION softkey. 
l Press the STATIONS softkey. 
l Enter the extension number. 
l Press the SEND MSG softkey. 
l Press the EXIT softkey. 
or 
l Press the FUNCTION key. 
l Press the GUEST ROOM softkey. 
l Enter the extension/room number softkey. 
l Press the SEND MSG softkey. 
l Press the EXIT softkey. 
To cancel Message Waiting on an extension: 
l Press the CANCEL...

Features Description 
Attendant New Call Rim 
Description 
Conditions 
Programming 
Operation If an attendant is already actively engaged with an incoming call, the first 
call placed in the attendant call waiting queue signals the attendant with a 
single burst of ringing. Subsequent calls do not alert the attendant when 
they are added to the queue. Their presence is shown by the call waiting 
indication on the top line of the display; see Attendant Calls Waiting Display 
The following conditions apply...