Mitel SX-200 DIGITAL Pabx Engineering Information Manual
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Troubleshooting 16. If the destination is idle, the MCC connects the DSP to the originator and ringback tone is supplied. 17. The MCC sends a cadence message to the PCC of the origina- tor to provide interruption of the ringback tone. 18. 19. The MCC sends a message to the PCC to ring the destination. When the destination answers, the Scanner detects the off- hook. 20. 21. The Scanner sends an IRQ to the PCC. The PC6 stops ringing and sends a message to the MCC in- dicating that the destination is off-hook. 22. Ringback is removed from the originator. 23. Since both parties are in Bay 3, the MCC sends a message to the PCC to provide a connection between the originator and the destination using a speech path. (There are no PCM channels used in this connection). 24. The Scanner scans for on-hook/off-hook changes of state. 25. When an on-hook is detected, the PCC sends a message to the MCC indicating that the extension(s) have- gone on-hook; the call is terminated. Page G-3/3
MITEL STANDARD PRACTICE SECTION MITL9108-093-351 -NA Issue 2, September 1986 SX-208” DlGlTAL PRIVATE AUTOMATIC BRANCH EXCHANGE (PABX) RS-232 MAINTENANCE TERMINAL Copyright of MITEL Corporation 1986 TM - Trademark of MITEL Corporation @Registered Trademark of MITEL Corporation
K-232 Maintenance Terminal P CONTENTS PAGE l-GENERAL ....................................... . l-l Introduction ..................................... l-l Reason for Reissue ............................... l-l How to Use this Section ........................... l-l 2. SETTING UP ...................................... 2-l -- Terminal Type .................................... 2-l Connection to the System (Terminal) .................. 2-l Connection to the System (Printer) ................... 2-l Login Procedures ................................. 2-2 Logout Procedures ................................ 2-3 3. MAINTENANCE COMMAND INPUT . 0. . s =. . m e. g s e 0 s . m . . . 3-l Maintenance Terminal Display s . . . . . . . . . . . . . . . . . . . . . . 3-l Softkey Presentation . . . . . . . . . m m . 0 0 . m . . m , . . . . . . . . . . 3-l Entering of Commands . . . ~ . . . r . s D . D . . . ~ . . . . . . . . . . . . 3-l Incorrect Command Entry B . . . . 0 . . . . . r . . . . ~ . . . . . . . . . . 3-2 Non-VT-100 Compatible Terminal Use a = . . . . . 0 . . . 0 . . . s . 3-2 Device Number Parameters . . . . . . . D s a a s 0 v . . . D . . . . . . . 3-2 Wild Card Characters . . D . s ~ . . . . . 0 s e . . s . . . . . s D D . m ~ s . 3-3 Cancelling a Command . . s . . . 0 . . . . 0 = . D m . . . . 0 . . . . . 0 s . 3-3 Command Line Correction . . . . . . D D . . . . e . , . m . . . . . . . . . 373 4. SYSTEM LEVEL FUNCTIONS .............. : ........... 4-l Introduction ..................................... 4-l Time Setting and Verification ........................ 4-l Date Setting and Verification . e s D . a m . . m m . 0 . m s . . n q . . s . 4~.1 Terminal/Printer Port Status Report ................... 4-2 Software Version Report ........................... 4-2 Password Change ................................. 4-3 Baud Rate Setting (Terminal) ........................ 4-4 Baud Rate Setting (Printer) ......................... 4-5 Setting Print Device ............................... 4-5 Database Copying ................................. 4-6 THE MONITOR COMMAND .................... = ..... 4-6 Monitor Diagnostics ............................. 4-6 MonitorLogs ................................. 4-11 MonitorSMDR.. ............................... 4-12 InitiatingSystemReset ........................... 4-12 SystemResetReport ............................. 4-13 SettingofAlarmThresholds ....................... 4-13 . . . III
RS-232 Maintenance Terminal CONTENTS (CONT’D) PAGE 5. REPORTS LEVEL FUNCTIONS . . . . . . . . . . ‘. . . . . . . . . . e s a . . 5-1 introduction . . . . . . . . . . . e . . . . . . . . . . . . . a . . n . . r n . m . . 5-l EQUIPMENT CONFIGURATION REPORT . . . . . . e . . 0 0 . . . . . . 5-l Entire System . . . e . . . . . . = . m . . . . . . . . . . . . . . . . . . . = . e 5-l Specific Card Slot . 0 . . . v . 0 0 . . s e e . . s . m 0 . s D e s . . D m 0 D 5-l SpecificExtension . . . . . . . . . . . . ..--.-.. . . . . . ms00.a. 5-2 ALARM STATUS REPORT m . e m . m . . 0 . D 0 . . 0 . . . . . n . . . s . 0 s 5-4 Alarm Report - System - All Devices . s r . . . . . . . m . . . . D 5-4 Alarm Report - Specific Bay - All Devices . . m L1 . . . . 0 s a 0 D 5-5 Alarm Report - System - Specific Device Type . . a . m . e e e 5-5 Alarm Report - Specific Bay - Specific Device Type a e . . D 5-5 EQUIPMENT STATUS REPORT n . . . s r e s s. s e . 0. m. . . . . . . I/ 5-8 Status - Entire Bay s . . . . . p . . . . n e 0 0 0 . . . L . s . . . . . m s n 5-8 Status - Specific Card Slot n 0 . . . D e m 0 D . . 0 . s e . s . . . . . m 5-8 Status - Specific Circuit D r . e a D 0 0 D s s D . n . . . D . . n . . D . s 5-9 Status - Specific Extension . r D e e D 0 0 . s s . e . . m . I . . D . I s 5-9 SUPERSET@ ErrorReport ..~.D~DIC~~.sD.~~ID..~~.~~ 5-13 Channel Map Report m m . . . . e e 0 D . o 0 0 s m o n D 0 . . e 0 D . s . o s 5-13 6. MAINTENANCE LOG FUNCTIONS r 0 e m 0 . u e r s m r . m . s n . . m . . 6-l Introduction . s 0 . . e a . . . I . n I D . . 0 c i D . . . . . . . s . . . . s . e . 6-l READING LOG ENTRIES ‘ . . a s e s n 0 0 n s 0 s 0 . c . . . . s . . . . . 0 n 6-l All Log Entries . e . 0 I v . . e . L1 . q m D . n . 0 D . . m . . 0 m : . a m . . s 6-l Newest Log Entries D . e r m e m 0 0 0 = s ti e e m . D D m r D s 0 D B . m . s 6-l Oldest Log Entries s n s D s II D s 0 m s . D D s D 0 0 s n 0 0 v D D . e D m 0 m 6-2 DELETING LOG ENTRIES 0 0 0 0 r 0 0 0 m a 0 s r o s a = e a e s a . s . s . m 6-4 All Log Entries m . . . . . . . a . s 0 s s 0 m D Ij . . n s D . r D . m D s n D n s 6-4 Newest Log Entries . . . . m D a D c s . m . 0 s D r e n D . s m . . . . D 0 D 6-4 Oldest Log Entries . . . . . . D m D . 0 . . . a . D D . m . s n . . e . m . . . 6-4 PRINTING LOGS ON SYSTEM PRINTER 0 n 0 0 a . m m m s . . . 0 . s . 6-4 AllLogEntries . . . . . . . . . . . n.O..D...srO.r . . . . . m’.D. 6-4 Newest Log Entries . e . s . s m . 0 0 e 0 s e . m D D r D D m r s e . 0 m . m 6-6 Oldest Log Entries . . . . . . . 0 . . s a 0 . . m D s D s s m r . s . . . D . e 6-5 Setting Print Device m . . D . . = . . m . . D . D D D m I e D s . . . . s . e m . 6-5 Setting Automatic Printing . e 0 e e 0 n D r D , c r D . s . I n 0 s m . . 1 m 6-5 7. DIAGNOSTIC FUNCTIONS . . 0 m m n m . u . 0 Ij c s . 0 . s m 0 . . e 0 n 0 s 7-l Introduction . 0 . 0 . = . . 0 . . . 0 s 0 m . m D 0 . e . m u . m m r 0 0 . . e s . D 7-l The Maintenance Manager . a s a . r . . s . m . e 0 e . . B m 0 D r 1 s D m 7-l ENABLING POWER-UP DIAGNOSTICS 0. s. a s 0 . n .o s 0 n 0 s s m 7-2 For an Entire Bay . . . . . s . D . . . . m D D 0 e . . n m m m n m D m D D s Lj v 7-2 For an Entire Peripheral Card . . . 0 . D n 0 . . m D m . D 0 m D n 0 m D . 7-2 For a Specific Circuit . . . . . s D . 0 . r m D s 0 D 0 o s . m 0 0 m D 0 r D D 7-2 For a Specific Extension . . s D D s D s . s E s n D s 0 q . o 0 0 D D D s m 7-3 For a Specific Device Type . m . D . s D m m D 0 D . . D o s 0 o n D r 0 F a 7-3 iv
RS-232 Maintenance Terminal CONTENTS (CONT’D) PAGE DISABLING POWER-UP DIAGNOSTICS . . . . . . . . . . . . . . . . . 7-4 For an Entire Bay . . . . . . l). . m . . . . . . . . . . e . . . . . . . . . . . 7-4 For an Entire Peripheral Card . . . . . . . . . . . . . . . . . . . . . . . 7-4 For a Specific Circuit . . . . D , 0 . s . . D a n . . . . D . . . 0 . . . . . . 7-4 For a Specific Extension *. r . . -. 0 0 . . n . . . . . . . m . . . . . . 7-5 For a Specific Device Type e . . a . . . D . m D m . Q . 0 . . . D . . . . . 7-5 ENABLING BACKGROUND DIAGNOSTICS . . v e.. 0. e m . . . . . 7-5 For an Entire Bay . . . . . . 0 . D m m . . s . m m D . . o . s 0 D . D . s . . . 7-5 For an Entire Peripheral Card . D s . ti . . 0 . e m s . 0 . . . . . . s 0 . 7-6 For a Specific Circuit . . . . m . . . . 0 . . . 0 e e . . . . . . . D . m . 0 . 7-6 For a Specific Extension a r . D n s s s s ~ e . D . D 0 D L1 . . . . D . . D 7-6 For a Specific Device Type e 0 . 0 0 . s . ~ a 0 e . s s D D . s . m 0 a . . 7-6 DISABLING BACKGROUND DIAGNOSTICS . 0 0 e. m . s e. . = .o . 7-7 For an Entire Bay D n 0 . . n 0 = n s s . s D a m 0 a . 0 s m . . n . . . . . . . 7-7 For an Entire Peripheral Card 0 B . = n a m w D s s n . D . s 0 s . . . . . 7-7 For a Specific Circuit . . . n s . . D m ~ 0 s D s D 0 . . D s . ~ . D . . . . . 7-7 For a Specific Extension . . . . a r . s . 0 . e m . s 0 . . m . . . . 0 . . 7-8 For a Specific Device Type s n m . . 0 D . D m . 0 0 s . 0 m D . . . s e p . 7-8 DIRECTED TESTING n . s . B 0 . m . n . 0 0 e a . o . . . . . . . . . s . 0 . . . 7-8 On a Specific Circuit s D . . e n . s D m o D . 0 . . . 0 0 m 0 s . . = . r . . 7-8 On a Specific Extension D a s . . a 0 r 0 . D m D 0 s 0 0 m 0 s 0 . s a a = . 7-9 On a Specific Device Type s . . . . . e 0 ~ 0 = . s . ~ . . . ~ 9 . . a . . 7-9 Range Testing . . s n . s . 0 a . . . . . . . . . . . . . . D . n . . . . . . . . 7-9 BUSYING OUT EQUIPMENT a . . . . e a e m . s . a . : m e s . . s . . . . . 7-9 SpecificCircuits . ..ID..~L~~*~~~s...~~~~.~~~~DDD. 7-10 Specific Extensions 0 s . . a n . . . 0 D 0 D . m . 0 D s L D ~ D ~ . . . . . 7-10 RETURNING BUSY EQUIPMENT TO SERVICE a n 0 u . 0 a . . . . . 7-10 Specific Circuits s s m . 0 0 . m D 0 s 0 D 0 0 . s . D D B 0 0 m s m s . . . D . 7-t0 Specific Extensions r r . s s a a a D 0 n m m m s . D . s . m ~ . ~ . 0 m D . ‘7-10 CLEARING SUPERSET@ ERROR COUNTER . ~ s . . . . s e ~ . . . . 7-1’1 For Specific Circuits s s v s e w . m n e m s s 0 0 . D . D a s . m m . m . m s 7-1.1 ForSpecificExtensions ~.~~...~D~~L~DD~~.Ds~..... 7-13 ForAllSUPERSET@ Sets...............,.......... 7-13 8. OTHER MAINTENANCE TERMINAL APPLICATIONS m 0 0. . s m. . 8-l Customer Data Entry (CDE) n 0 0 D D 0 m n m . LI D . a m D r 0 r D s . . s . 8-l Traffic Measurement 0 D 0 s s e B s D s m m o m . s D . 0 D . n D s n 0 m r . s 8-.l APPENDIX A USERNAME COMMAND PRIVILEGES 0 0 s m n. 0 m. s s m 0 0. . e s A-.1 APPENDIX B MAINTENANCE TERMINAL ERROR MESSAGES 0 s s a n 0. . B s B-I APPENDIX C INSTALLATION OF NEW SOFTWARE s r 0 0 n 0 s a 0 0 m s c . . . e 0 C-l
RS-232 Maintenance Terminal FIGURE TITLE PAGE 2-1 SX-200@ DIGITAL Control Maintenance Panel 2-2 2-3 3-l 4-1 4-2 4-3 5-l 5-2 5-3 5-4 5-5 6-l 7-l (Universal Cabinet) . . . . . . m . . m . . . . 0 D . n . . . . . m . . 2-4 SX-200@ DIGITAL Control Maintenance Panel (Standard Cabinet) . . r -. s D . 0 . s 0 q m m s s . D . m m D s . D 2-5 SX-200@ Bay 2 Backplane . . 0 . . . . . . . . 0 . m D . 0 s . . m D 2-6 Top Level Maintenance Terminal Screen Layout . . . D 3-4 Terminal/Printer Port Status Report D . s s . . D . s . . m e 4-3 Example of MONlTOR DIAGNOSTICS Display s . . . 0 r . 4-6 Example of Alarm Threshold Display 0 . D m n . . . m e n D 4-15 Example of Configuration Report Display . s D . s . . 0 D 5-3 Example of Alarm Status Display Q D s s 0 m D . . . . . s D 0 m 5-6 Example of Equipment Status Report . . . . s . . . D e s 5-90 Example of SUPERS-ET@ Error Report m . . D . . . n 0 r . 0 5-14 Example of Channel %lap Report n m 0 s . 0 0 . . . 0 . . 0 D 5-15 Example of LOGS READ Display r D n D s s . . s s D . D . , 0 s 6-3 Example of Directed TEST Display Q 0 s . s D . 0 . 0 D 0 . .- 7-12 LIST OF TABLES TABLE TITLE PAGE 4-1 Terms Used in Monitor Diagnostics Display . . I = s m e 4-9 4-2 Default Alarm Thresholds 0 . s 0 . . . . 0 s D s . n B . . . n . . 4-14 5-l Terms Used in the Alarm Status Report . . . . . m r . 0 a 5-7 5-2 Terms Used in the Equipment Status Report n V D D s 5-11 5-3 Terms Used in the Channel Map Report e m 0 . r . r . . 5-16 7-l Device Types 0 0 -...- D o e n u D 0 ..-.-.- -.* m.m..s li 7-3 LIST OF ILLUSTRATIONS vi
RS-232 Maintenance Terminal 1. GENERAL Introduction 1.01 This Section is intended to assist maintenance personnel in obtaining the maximum benefit from the extensive built-in maintenance features of the SX-200@ DIGITAL PABX with Generic 1000 and Generic 1001 software. It provides information on the setting up and. use of the RS-232 Maintenance Terminal, which is the prime maintenance tool on the SX-200@ DIGITAL system. The maintenance terminal is also used for Customer Data Entry (CDE) and Traffic Mea- surement. All of those functions are also accessible from the Attendant Console. Since the scope of this Section is primarily maintenance- related, refer to Sections MITL9108-093-210-NA, Customer Data Entry and MITL9108-093-450-NA, Traffic Measurement for information on these topics. Reason for Reissue 1.02 This is reissued to provide additional information. How to Use this Section 1.03 This Section has been arranged in such a way as to serve two distinct functions: first, as a self-teaching guide for those using the SX-200@ DIGITAL PABX maintenance terminal for the first time; secondly, as a reference manual for those requiring review material. For the first group, it is recommended that the section be read through carefully, preferably with a maintenance terminal available so that the various commands may be tried out as the material is studied. For the second group, it is recommended that the index be used as a refer- ence to the features and commands available. Page l-t/l
RS-232 Maintenance Terminal 2. SETTING UP Terminal Type 2.01 The SX-200@ DIGITAL PABX maintenance subsystem is de- signed to interface with virtually any 80-column terminal hav- ing an RS-232 type interface. The terminal may be either a video display terminal or a hard copy teleprinter. For ease of operation, a video display terminal capable of using the ANSI X3.64-1977 special character set for special graphics (i.e., VT-100 compatible) is preferred. The system prompts the user to specify the terminal type at the start of the login sequence (see paragraph 2.05). To ensure compatibility with the maintenance subsystem, the terminal should be set up for the following data characteristics: l 8 data bits 0 1 start bit 0 1 stop bit a no parity. The maintenance subsystem will automatically set itself to the termi- nal’s baud rate: however, the terminal baud rate must be one of: 0 300 l 600 0 1200 l 2400 0 4800 * l 9600. Connection to the System (Terminal) 2.02 The maintenance terminal is connected to the SX-200@ DIGITAL PABX by means of a standard 25-pin RS-232 cable. One end of the cable is plugged into the main RS-232 communication port of the terminal; the other end is plugged into the RS-232 Maintenance Con- .nector port on the system Maintenance Panel located above Bays 1 and 2 on the Control Cabinet (see Figures 2-l and 2-2). The Main- tenance Port Selection Switch at the right of the panel should be set to “TERMINAL (DIE)“. Alternatively, a modem may be plugged into the “REMOTE” connector, located on the rear maintenance panel, for com- munication with a remote maintenance terminal. The port selection switch should be set to “MODEM (DCE)“. Note that a terminal MAY NOT be connected directly to the “REMOTE” connector. Note also that the “REMOTE” and “LOCAL” connectors may not be used concurrently. Connection to the System (Printer) 2.03 If required, a printer (or any other ASCII output device) may be connected to the system by means of a standard 25-pin RS- 232 cable. One end of the cable is connected to the RS-232 port of the printer; the other end is connected to socket J29 on the backplane of Bay 2 on the Control Cabinet (see Figure 2-3). The printer should initially be set up for the following data characteristics: Page 2+l
RS-232 Maintenance Terminal a 8 data bits a 1 start bit a 1 stop bit a no parity a 1200 baud. Note that the baud rate of the printer port may be changed via a command from the maintenance terminal. Login Procedures 2.04 With the terminal powered-up, or reset, the system is ready for the user to log in. Pressing the RETURN key twice within 1 second causes the system to automatically determine the terminal’s baud rate, and to query the user for the terminal type as follows: l- VT-1 00 COMPATIBLE 2- TTY TYPE SELECT A TERMINAL TYPE : If the terminal is capable of using special graphic characters, enter ‘1; if not, enter 2. The system will then query the user for the type of action or application intended; i.e., Maintenance or Customer Data Entry (CDE): l- MAINTENANCE 2- CDE 8- QUIT SELECT AN APPLICATION ( OR QUIT TO START OVER ) : If the maintenance system (or CDE) is being accessed by another terminal, an attendant console, or the test line, the following message will be returned: MAINTENANCE or CDE IN USE by Console ext : 1234 PLEASE TRY AGAIN LATER This will happen because only one user may access maintenance or @DE at any one time. Assuming that there are no users currently logged in, the system will return the username prompt after an ap- plication number (1 or 2) is chosen: ENTER USERNAME : 2.05 Users of the SX-200@ DIGITAL PABX system have five levels of system access priority available when logging-in to the main- tenance terminal. Each level has its own username, and corresponding command privileges (see Appendix A). The usernames are, in descend- ing order of priority: a INSTALLER Page 2-2
RS-232 Maintenance Terminal 0 MAlNTl l MAINT2 . SUPERVISOR 0 ATTENDANT. Respond to the username prompt by entering one of these usernames. The system will then query the user for a password: ENTER PASSWORD : The SX-200@ DIGITAL system database contains one default password for all of the usernames. Passwords may be changed as required (see paragraph 4.06). The default password for all users is “1000”. Note that, for security reasons, the system does not echo the password back to the terminal. If the password is accepted, the system will prepare to set up the maintenance screen, displaying the following message for a brief moment: PLEASE WAIT... bogout Procedures 2.06 To ensure the security of the system, the logout procedure should be used whenever the maintenance terminal is to be left unattended. To log out, the user enters the QUIT softkey (see para- graph 3.02) to get out of the maintenance application. At this point, the following prompt is returned: 1 - MAINTENANCE 2 - CDE 6 - QUIT SELECT AN APPLICATION ( OR QUIT TO START OVER ) : Enter “6” to log out. Page 2-3