Mitel SX-200 DIGITAL Pabx Engineering Information Manual

							Troubleshooting - 
TABLE Al-l (Cont’d) 
FAULT REPORTS 
Alarm Code Action Required 
ONS card passed at 02 01 01 00 ext 2101 
Card installed Alarm Code = 103 Information only. 
Stn line card passed at 03 01 01 00 ext 3101 
Card installed Alarm Code = 103 
COV card passed at 01 05 01 00 ext 1501 
Card installed Alarm Code = 103 
Superset card passed at 03.01 01 00 ext 3101 
Card installed Alarm Code = 103 
LS/GS trk card passed at 02 02 01 00 
Card installed Alarm Code = 103 
CO trunk card passed at 02 02 01 00 
Card installed Alarm Code = 103 
.E&M trunk card passed at 02 02 01 00 
Card installed Alarm Code = 103 
DID trunk card passed at 02 02 01 00 
Card installed Alarm Code = 103 
UNIV card type passed at 02 03 01 00 
Card installed Alarm Code = 103 
Stn line card failed at 03 01 01 00 ext 3101 
Wrong card in slot Alarm Code = 104 or reprogram 
8-093-210-NA. 
COV card failed at 01 05 01 00 ext 1501 
Wrong card in slot Alarm Code = 104 
Superset card failed at 03 01 01 00 ext 3101 
Wrong card in slot Alarm Code = 104 
LS/GS trk card failed at 02 02 01 00 
Wrong card in slot Alarm Code = 104 
CO trunk card failed at 02 02 01 00 
Wrong card in slot Alarm Code = 104 
E&M trunk card failed at 02 02 01 00 
Wrong card in slot Alarm Code = 104 
DID trunk card failed at 02 02 01 00 
Wrong card in slot Alarm Code = 104 
Page A-6  
						

							Troubleshooting 
TABLE Al-l (Cont’d) 
FAULT REPORTS 
Alarm Code Message Action Required 
eneric Generic 
1000 1001 
21 105 COV card failed at 01 05 01 00 ext 1501 The specified extension has been unplugged. If 
Superset Unplugged Alarm Code = 105 this is not the case, check wiring. 
Superset card failed at 03 01 01 00 ext 3101 
Superset Unplugged Alarm Code = 105 
22 106 Database failed at 00 00 04 00 This is a warning. Stop CDE programming activity. 
Serious ram shortge Alarm Code = 106 Wait for a low traffic period, and reset the 
system. If this persists, search for an Alarm Code 
24 message. Watch for further occurrences. 
23 107 Database failed at 00 00 03 00 This is a warning. Stop CDE activity. Wait for a 
Serious dsk shortge Alarm Code = 107 low traffic period, perform a COPY DATABASE, and 
reset the system using the new database. If this 
persists, search for an Alarm Code 25 message. 
Watch for further occurrences. 
24 108 RAM failed at 00 00 04 00 No further CDE programming will be possible. 
No Ram space left Alarm Code = 108 There is no RAM space available. Wait for a 
period of low traffic, and reset the system. If 
further programming is required, other devices, 
account code numbers, ARS strings, or speed call 
numbers will have to be deprogrammed. 
25 109 DISK failed at 00 00 03 00 No further CDE programming will be possible. 
No Disk space left Alarm Code = 109 There is no disk space available. Wait for a period 
of low traffic, perform a COPY DATABASE, and 
reset the system using the new database. If 
further programming is required, other devices, 
account numbers, ARS strings, or speed call 
numbers will have to be deprogrammed. 
26 110 ONS card failed at 02 01 01 00 ext 2101 The message registration counter for the specifiec 
Msg reg overflow Alarm Code = 110 extension has overflowed. The overflow threshold 
Stn line card failed at 03 01 01 00 ext 3101 is 50,000. Ensure that the counters are periodicalh 
Msg reg overflow Alarm Code = 110 reset at the Attendant Console. 
COV card failed at 01 05 01 00 ext 1501 
Msg reg overflow Alarm Code = 110 
Superset card failed at 03 01 01 00 ext 3101 
Msg reg overflow Alarm Code = 110 
27 111 LS/GS trk card failed at 02 02 01 00 Verify the wiring from the trunk circuit to the 
Can’t seize trunk Alarm Code = 111 public network. Correct as required. Refer to 
CO trunk card failed at 02 02 01 00 Section MITLSI 08-093-ZOO-NA, Shipping, 
Can’t seize trunk Alarm Code = 111 Receiving, and Installation. If this is not the 
problem, suspect failure or bad wiring at the 
E&M trunk card failed at 02 02 01 00 
Can’t seize trunk Alarm Code = 111 Central Office. 
DID trunk card failed at 02 02 01 00 
Can’t seize trunk Alarm Code = 111 
Page A-l  
						

							Troubleshooting 
TABLE Al-l (Cont’d) 
FAULT REPORTS 
Action Required  Alarm Code Message 
ieneric 
1001  &neric 
1000 
28 No release signal was received from the Central 
Office. Verify wiring. Refer to Section 
MITL9108-093-200-N& Shipping, Receiving, and 
Installation for details.  LS/GS trk card failed at 02 02 01 00 
Can’t release trunk Alarm Code = 112 
CO trunk card failed at 02 02 01 00 
Can’t release trunk Alarm Code = 112 
E&M trunk card failed at 02 02 01 00 
Can’t release trunk Alarm Code = 112 
DID trunk card failed at 02 02 01 00 
Can’t release trunk Alarm Code = 112 
UNIV card type failed at 02 03 01 00 
Exceeds power rating Alarm Code = 113 The total power rating of the modules installed or 
the specified Universal card exceeds the 
maximum permitted total power rating. Refer to 
Section MITL9108-093-200-N& Shipping, 
Receiving and Installation for details. 
The printer used for SMDR printing is off-line or 
not working. Check printer. Refer to printer 
troubleshooting procedures.  PRINTER failed at 00 00 02 00 
SMDR printer down Alarm Code = 114 
Disk failed at 00 00 03 00 
Disk removed/Bad ID Contact MITEL Field Service.  31 
32 115 
116 
117 Information only.  Disk passed at 00 00 03 00 
Disk inserted 
RAM failed at 00 00 05 00 
CMOS checksum failed Alarm Code = 115 This is not a serious problem if it occurs once. 
However, if it is persistent, refer problem to field 
service. 
The specified card is a high power card installed 
in a low power slot. Use SHOW CONFIG commanc 
to obtain information on the card slot. 
Re-install/reprogram the card for a high power 
slot.  COV card failed at 01 05 01 00 ext 1501 
Card in low pwr slot Alarm Code = 118 
UNIV card type failed at 02 03 01 00 
Card in low pwr slot Alarm Code = 118  118 
119 Temp sense failed at 00 00 07 00 
System over-heated Alarm Code = 119 System is overheating. Inspect fan cooling system 
If inoperative, refer to the Fan/Cooling System 
Part of this Section. 
Information only.  Temp sense passed at 00 00 07 00 
Temp back to normal Alarm Code = 120 
Page A-8  
						

							Troubleshooting 
TABLE A-l (Cont’d) 
FAULT REPORTS 
Alarm Code Message Action Required 
neric Generic 
000 1001 
37 121 PFT sense failed at 00 00 08 00 The digital bays have gone into Power Fail 
Bay has cut through Alarm Code = 121 Transfer mode. Use SHOW ALARMS command and 
BAY failed at 03 00 00 00 examine logs further to find the actual cause of 
Bay has cut through Alarm Code = 121 the cut through. The specified analog bay has 
gone into Power Fail Transfer mode. Check for 
messages indicating that other bays have cut 
through. tlse SHOW ALARMS command and 
examine logs further to find the actual cause of 
the cut through. 
38 122 PFT sense passed at 00 00 08 00 The specified bay has been cut back to normal 
Bay has cut Pack Alarm Code = 122 operation. Verify that appropriate action was 
BAY passed at 03 00 00 00 taken to rectify the event which caused the cut 
Bay has cut back Alarm Code = 122 through. 
n/a 123 ONS card failed at 02 01 01 00 ext 2101 The recording device attached to the specified 
Recording dev failed Alarm Code = 123 port has malfunctioned. Check wiring. Refer to the 
Stn line card failed at 03 01 01 00 ext 3101 instructions provided by the maufacturer of the 
Recording dev failed Alarm Code = 123 recording device. 
n/a 124 PRINTER failed at 00 00 02 00 The printer used for Hotel/Motel wakeup printing 
Wakeup printer down Alarm Code = 124 is off-line or not working. Check printer. Refer to 
Printer troubleshooting procedures. 
n/a 125 ONS card failed at 02 01 01 00 ext 2101 Information only. 
Wakeup not answered Alarm Code = 125 
Stn line card failed at 03 01 01 00 ext 3101 
Wakeup not answered Alarm Code = 125 
.  COV card failed at 01 05 01 00 ext 1501 
Wakeup not answered Alarm Code = 125 
Superset card failed at 03 01 01 00 ext 3101 
Wakeup not answered Alarm Code = 125 
Page A-9  
						

							Troubleshooting 
TABLE Al-l (Cont’d) 
FAULT REPORTS 
Alarm Code Action Required 
DISK failed at 00 00 03 00 
Disk corrupt Alarm Code = 126 Disk has been corrupted. Check to see if disk is 
properly installed. Attempt to access the disk by 
logging into CDE or Maintenance. Reset the 
system at the earliest low traffic period. New 
Reseat the affected Universal card. 
** anything ** failed at 00 00 00 00 
Plid to Swid failed Alarm Code = 129 urther occurrences. If 
aded substantially, 
Disk VS Ram Failed Alarm’ Code = 130 system performance is degra 
persists; contact MITEL Field Service. 
UPS sense failed at 00 00 09 00 
UPS not available Alarm Code = 134 The Uninterruptable Power Supply is not 
operating. Check the relevant wiring (see Section 
MITL9108-093-ZOO-NA, Shipping, Receiving. and 
n/a 137 UPS sense failed at 00 00 09 00 Either the battery is failing, or the battery charge1 
Battery/charger Alarm Code = 137 is not functioning. Examine battery, charger, and 
wiring. Also refer to the instructions provided by 
the manufacturer of the UPS. 
Page A-10  
						

							Troubleshooting 
Generic 
1000 
’ 
n/a Generic 
1001 
138 
TABLE Al-l (Cont’d) 
FAULT REPORTS 
Message 
UPS sense failed at 00 00 09 00 
AC/battery/charger Alarm Code = 138 
Action Required 
There is no line AC voltage. Also, the battery is 
failing, or the charger is/was not functioning 
properly. Examine battery, charger and wiring. 
Also, refer to the instructions provided by the 
manufacturer of the UPS. 
Page A&t1  
						

							Troubleshooting 
TABLE Al-2 
ALARM LOG REPORTS 
Alarm Code 
Tot alarm went from MINOR to MAJOR 
Due to threshold change of 
 Use SHOW ALARMS command for more detailed 
information. Also see the applicable entry in Table Al-3. 
Tot alarm went from MINOR to No Alarm This is an improvement in service. Information only. 
Page A-12  
						

							Troubleshooting 
TABLE Ala3 
ALARM RESET REASONS 
Alarm Level Change Reason 
4larm level change due to control 
Action Required 
If system is not processing calls, reset the system 
iinmediately. Otherwise refer to the Main Control card Part 
of this Section. 
41arm level change due to bay 03 PCM channels Check the status of the specified bay via the SHOW 
ALARMS and SHOW STATUS commands. Refer to the 
‘Analog Peripheral Subsystem’ Part of this Section. 
Alarm level change due to bay 03 control Check the status of the specified bay via the SHOW 
ALARMS and SHOW STATUS commands. Refer to the 
‘Analog Peripheral Subsystem’ Part of this Section. 
Alarm level change due to bay 02 lines Check the status of the lines in the specified bay via the 
SHOW ALARMS and SHOW STATUS commands. If the 
problem seems to be isolated to a single card, refer to the 
appropriate line card Part of this Section. 
Alarm level change due to bay 02 trunks Check the status of the trunks in the specified bay via the 
SHOW ALARMS and SHOW STATUS commands. If the 
problem seems to be isolated to a single card, refer to the 
appropriate trunk card Part of this Section. 
Alarm level change due to bay 02 rcvrs Check the status of the DTMF receivers in the specified 
bay via the SHOW ALARMS and ‘SHOW STATUS 
commands. If the problem seems to be isolated to a 
single card, refer to the DTMF receiver module Part of this 
Section. 
Page A-13  
						

							Troubleshooting 
TABLE Al-4 
RESET LOG REPORTS 
Main Control was reset due to pushbutton 
was pushed. Investigate. 
Main Control was reset due to msg link failure 
Main Control was reset due to software error 
Process 00  at address 012345 
Main Control was reset due to software error 
RAM parity error at address = 012345 
Main Control was reset due to software error 
Process 00 has overflowed its stack 
Main Control was reset due to software error 
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							Troubleshooting 
APPENDllX 5 
PART NUMBERS 
81.01 Table Bl-1 shows the marketing part numbers for the circuit 
cards and modules of the SX-200@ DIGITAL PABX. For further 
information, refer to Section MITL9108-093-150-NA, Ordering Informa- 
tion. 
TABLE Bl-1 
PART NUMBERS 
Card Type Part Number 
ONS Line Card 9109-OlO-OOO-NA 
OPS Line Card 9 109-040-OOO-NA 
COV Line Card 9 109-Q20-OOO-NA 
8 Station Line Card 91 IO-I IO-OOO-NA 
SUPERSET Line Card 91 IO-410-OOO-NA 
LWGS Trunk Card 9109-01 I-OOO-NA 
DID Trunk Card 9109-031-OOO-NA 
E&M Trunk Module 9109-013-OOO-NA 
Trunk Circuit Card 91 lo-01 l-OOO-NA 
CO Trunk Circuit Card 9109-21 I-OOO-NA 
E&M Trunk Circuit Card 91 IO-O13-OOO-NA 
DID/Tie Trunk Circuit Card 91 lo-031-OOO-NA 
Universal Card 9109-005-OOO-NA 
DTMF Receiver Module 9109-016-OOO-NA 
Console Interface Module 9109-025-OOO-NA 
Music On Hold/Pager Module 9109-018-OOO-NA 
Main Control Card 9 109-003-OOO-NA 
Peripheral Control Card 
9108-203-OOO-NA 
Digital Interface Card 9108-002-OOO-NA 
Scanner Card 91 IO-104-OOO-NA 
Power Fail Transfer Card 9 109-030-OOO-NA 
Cutover Card 9108-030-OOO-NA 
Page B-l/l