Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
47 Front Desk Operations 
Cancel Controlled Restriction for a Group of Rooms
To deactivate a controlled restriction for a group of rooms, do the following:
1. Press the 
START button or an idle call appearance button.
nYou hear dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Enter the Group Controlled Restriction deactivation feature access...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
48 Front Desk Operations 
Do Not Disturb
The Do Not Disturb feature permits hotel guests to request that calls directed to 
the room be blocked for a predetermined period of time. This can be done from 
the attendant console, a backup telephone, or by guests themselves. If the switch 
has a Speech Synthesizer circuit pack, guests can apply their own Do Not Disturb 
requests.
This...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
49 Front Desk Operations 
Activate Do Not Disturb for One Room
NOTE:
Do Not Disturb cannot be activated using the PC console.
To add or change a Do Not Disturb request, do the following:
1. Press the 
DND EXT button.
nThe DND Ext lamp goes on.
nThe following displays:
2. If you are already on an active call with the guest requiring Do Not Disturb, 
the extension number displays...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
50 Front Desk Operations 
5. Press the # button to confirm the Do Not Disturb request.
nOne of the following displays:
This indicates that the Do Not Disturb procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of Do Not Disturb requests 
has been reached for the switch.
nThe console...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
51 Front Desk Operations 
Activate Do Not Disturb for a Group of Rooms
A typical application of this procedure is applying Do Not Disturb to a group of 
conference rooms where meetings are in session during the day, and the attendees 
do not want to be disturbed with telephone calls.
!CAUTION:
If you use this feature, be sure that you understand which rooms are 
in a particular COR....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
52 Front Desk Operations 
5. Press the # button to confirm the Do Not Disturb request.
nOne of the following displays:
This indicates that the Do Not Disturb procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of Do Not Disturb requests 
has been reached for the switch.
nThe console...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
53 Front Desk Operations 
Message Waiting Notification
You can notify a guest that a message is waiting by turning on the message 
waiting lamp on the guest’s telephone. The guest retrieves the message by calling 
the front desk or by calling the voice mail system.
NOTE:
If your switch has a voice mail system, it is recommended that you 
leave all guest messages in the voice mailbox...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
54 Front Desk Operations 
PMS Alarms
You may have a 
PMS ALARM button assigned to your attendant consoles and backup 
telephones. If the link between the switch and the PMS goes down, this button 
lamp will light until the link is restored. If this lamp remains lit for more than a 
few seconds, it is recommended that you call your PMS vendor and the Lucent 
Technologies support line...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
55 Front Desk Operations 
Maid Status, Housekeeping Status, and
Room Occupancy
The Maid Status/Housekeeping Status feature records the status for up to six 
housekeeping codes. These status codes are usually entered by the housekeeping 
staff from the guest room or from a designated telephone, but they can also be 
updated by the front office personnel using the attendant console or...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
56 Front Desk Operations 
User Operation
The user operation for updating and viewing housekeeping status using the PMS 
is given in the PMS documentation.
You can check the current status of all rooms based on the housekeeping status 
codes defined for your switch (refer to ‘‘Status Codes’’ on page 72
 for more 
information about status codes).
NOTE:
If your switch has a PMS that...