Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
57 Front Desk Operations 
Recorded Announcements
The Recorded Announcements feature allows you to create several different 
recorded announcements for wakeup calls and Call Vectoring procedures. For 
example, you may want to have different messages for different times of day. For 
early morning wakeup calls, you can advertise breakfast at your coffee shop. For 
afternoon wakeup...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
58 Front Desk Operations 
The Announcements circuit pack has the following recording time limits based on 
the sampling rate used:
n8 minutes, 32 seconds at 16 KHz
n4 minutes, 16 seconds at 32 KHz
n2 minutes, 8 seconds at 64 KHz.
For the Speech Synthesizer circuit pack, do the following:
1. At a telephone, enter the Verify Wakeup Announcements feature access 
code _____.
2. Press...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
59 Voice Messaging Operations 
Voice Messaging Operations
To assist a guest when retrieving his or her voice messages, there are a few 
procedures that you will do regularly. These procedures include the following:
nConnecting a guest to the voice messaging system
nRestoring a deleted message
nRetrieving messages for a checked-out guest.
Refer to I
NTUITY Lodging Administration and...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
60 Voice Messaging Operations 
Connecting Guests to the Voice Messaging
System
There are two ways you can connect a guest to the Lucent INTUITY voice 
messaging system:
nYou can connect a guest directly to the system, and the guest then enters his 
or her room number and password, or
nFor a guest who calls in using a rotary-dial telephone, you can enter the 
guest’s room number and...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
61 Voice Messaging Operations 
To connect a guest to the voice messaging system who call using a rotary-dial 
telephone, do the following:
1. When a guest calls to retrieve his or her messages, ask the guest for his or 
her name, room number, and his or her voice messaging password.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
62 Voice Messaging Operations 
Restoring a Deleted Voice Message
Deleted voice messages are stored until midnight of the day they were deleted, 
except for messages deleted after 11:00 p.m., which can be restored until midnight 
of the following day. For example, you can retrieve a message that a guest deleted 
at 6:00 p.m. up to midnight of that evening. 
If the INTUITY system is...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
63 Voice Messaging Operations 
7.Enter either the guest’s password or the attendant password.
nIf you hear “Last deleted message has been restored,” listen for the 
message “Ready for message retrieval.”
nIf you hear the message “This guest has no deleted messages,” call 
the guest and inform him or her that the messages could not be 
restored.
8. Repeat this procedure for the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
64 Voice Messaging Operations 
4. Press the START button at the attendant console or the TRANSFER button on a 
backup telephone.
nYou hear a dial tone as a new call appearance is selected.
nThe Split lamp goes on at the attendant console.
5. Enter the message retrieval number.
nYou hear a ringback tone.
nThe display shows the number you are calling.
6. After the voice messaging...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
65 Call Accounting Operations 
Call Accounting Operations
This section gives you the procedures used to perform the following Lucent 
INTUITY Lodging Call Accounting  operations:
nNight Audit
nEnd-of-Week/End-of-Month Audit
nPrinting Key Reports
nDeleting Call Records.
Refer to GuestWorks INTUITY Lodging Call Accounting User’s Guide for more 
information about these and other...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
66 Call Accounting Operations 
11. Press the 7 button to display the second list of Report options.
12. Press the 
5 button to select the Chronological (CHRONO) report.
13. Press the 
3 button to select the Config option.
14. Press the 
2 button to select the Range option.
15. Press the 
I button to select the Interval option (this is the letter I, not the 
number 1).
16. Press the...