Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
77 Reports 
list wakeup requests
WAKEUP REQUESTS
Extension Time Annc Daily VIP
3311 04:45 AM 4000 n y
2247 05:30 AM 4001 n y
1435 08:00 AM 4001 n y
list wakeup station 4565
WAKEUP STATION AUDIT
Extension = 4565
Event Reason Time Orig Ext Attempt Swap Extension Skip Time
request ok 6:45 AM 4565
change ok 7:00 AM 4565
cancel ok 7:15 AM 4565
incompl noanswer 7:15 AM 1
answer ok 7:20 AM...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
78 Reports 
Any of these reports can be printed, either on an SAT printer or on the system 
printer. To print on the SAT printer, add the 
pr command after the report command 
string. For example, if you want a printed copy of the station status report, type 
status station XXXX pr (XXXX is the extension number). The report will be 
printed on the SAT printer.
To print on the system...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
79 Reports 
Printer Reports
Printer reports keep track of several hospitality events. These reports are used to 
track patterns of service problems and to keep track of room status. From the 
switch’s perspective, there are two types of printers that may be accessed for 
hospitality reports: a log printer, and a journal/schedule printer. These two printer 
functions can be combined...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
80 Reports 
The following is an example of a journal printer report:
These codes are used to define the status events:
nAWU — Automatic wakeup events
nEAT — Emergency access to attendant and crisis alert events
nPMS — PMS events
nPMS chng stn rstr — Station restrictions changed by the PMS
nPMS room change — Room status message from PMS
nPMS link out — The PMS link is out of service...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
81 Reports 
The following table summarizes which printer types report which status events.
Printer Type Status Events
Journal/Schedule 1,2,3,4,5,8,9
Log Only 6,7,10
Combined Journal/Schedule and Log 1,2,3,4,5,6,7,8,9,10
Events:
1. Emergency Alert or Crisis Alert successful call off-hook alert (EAT)
2. Emergency Alert or Crisis Alert Failed originator abandoned call
off-hook alert...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
82 Reports  

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
83 Guest Operations Artwork 
Guest Operations Artwork
The following pages contain artwork masters that you can use to create “tent 
cards” for your guest rooms. These artwork masters contain the following 
procedures:
nAutomatic Wakeup and Do Not Disturb using voice prompts (the Speech 
Synthesizer circuit pack is required)
nAutomatic Wakeup using the Wakeup Activation via Tones and...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
84 Guest Operations Artwork 
Guest Operations Artwork 

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
85 Guest Operations Artwork  

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
86 Guest Operations Artwork