Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

555-233-755
Comcode 108709700
Issue 1
April 2000
GuestWorks® and
DEFINITY
®
Enterprise Communications 
Server
 
Release 8
Hospitality Operations 

Copyright Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete 
and accurate at the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an 
unauthorized party, for example, persons other than your company’s employees, 
agents, subcontractors, or persons working on your company’s...

GuestWorks and DEFINITY ECS Release 8.2
Hospitality Operations  555-233-755  Issue 1
April 2000
Contents 
iii  
Contents
Contents iii
Hospitality Operations 1
nAbout This Document1
Purpose1
Organization2
Conventions2
Related Documents4
Product Support4
nHospitality Services Overview5
Telephone Support5
Guest Services5
PMS Integration6
Messaging Services7
Flexibility7
nGuest Operations9
Automatic Wakeup9
Do Not Disturb13
Emergency Access to the Attendant14
Retrieving Messages15
Dial by Name20
nFront Desk...

GuestWorks and DEFINITY ECS Release 8.2
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Contents 
iv  
nVoice Messaging Operations59
Administrative Mailbox on an INTUITY
System59
Connecting Guests to the Voice Messaging
System60
Restoring a Deleted Voice Message62
Retrieving Messages for Checked-Out Guests63
nCall Accounting Operations65
Night Audit Procedures65
End-of-Week/End-of-Month Audit Procedures66
Printing Key Reports67
nHousekeeping Staff Operations71
Status Codes72
nReports75...

Hospitality Operations 
1 About This Document 
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations
About This Document
This document contains the procedures for using the hospitality features of the 
GuestWorks® and DEFINITY® Enterprise Communications Server (ECS) family 
of products. These services include a group of switch-based features that support 
the lodging and health industries. Hotels, motels, and hospitals use these...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
2 About This Document 
Organization
This document is organized under the following major topics:
nHospitality Services Overview
nGuest Operations
nConsole Operations (attendant and backup)
nVoice Messaging Operations
nCall Accounting Operations
nHousekeeping Staff Operations
nAdministration Options
nReports
nGuest Operations Artwork.
Conventions
The following conventions are used in...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
3 About This Document 
nThe term “dial keypad” refers to the touch-tone keypad where you dial 
(enter) telephone numbers and feature access codes.
nWhen a procedure refers to a “room number,” the reference is to the 
extension in the room. The two numbers are not always the same.
nTimes entered for features such as Automatic Wakeup and Do Not Disturb 
consist of the hour followed by...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
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Hospitality Operations 
4 About This Document 
nThe following table lists the features described in this document. Ask your 
administrator for these codes and write them down in this table.
Related Documents
nBCS Products Security Handbook — 555-025-600
nDEFINITY® Console Operations — 555-230-700
nPC Console Quick Reference User’s Guide — 555-230-795
nDEFINITY® Console Operations Quick Reference —...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
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Hospitality Operations 
5 Hospitality Services Overview 
Hospitality Services Overview
Keeping guests satisfied is the key to a successful lodging establishment, and 
providing full guest services through up-to-date communications enhances guest 
satisfaction. DEFINITY ECS and GuestWorks
 offer the lodging operator the most 
advanced hospitality communications package currently available. The package 
was...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
6 Hospitality Services Overview 
An important feature of the switch is the ability to activate Do Not Disturb. With 
this feature is the assurance that Do Not Disturb will turn off at the predetermined 
time. Do Not Disturb is just that — it turns off ringing at a station (a form of 
terminating restriction). When activated, it allows only Priority Calling and 
Automatic Wakeup...