Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
17 Guest Operations 
If no keys are pressed, the current message is saved (if the system is 
administered to save old messages), and the new one is played. To keep 
your mailbox space free for new messages, delete unwanted messages.
If the system is not administered to save old messages, once you listen to a 
message, the message is deleted automatically, and the next message is...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
18 Guest Operations 
Recording a Personal Greeting
NOTE:
To use this feature, the Lucent INTUITY Lodging system must have 
software Release 1.1 or later.
1. Call the message retrieval telephone number.
nListen to the message retrieval greeting.
2. When prompted, press the 
5 button to hear the personal greeting and 
change password options. The following personal greeting options...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
19 Guest Operations 
Changing Your Password
At check-in, you were assigned a 4-digit password to use when retrieving your 
messages while away from your room.
NOTE:
To use this feature, the Lucent INTUITY Lodging system must have 
software Release 1.1 or later. Passwords cannot be the same as your 
room number and cannot be the same 4 digits. For security, it is 
recommended that...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
20 Guest Operations 
Dial by Name
If you can’t remember at which room your associate is staying, you can use the 
Dial by Name feature to place a call. This feature is available on GuestWorks.
1. Call the Dial by Name extension as provided by the hotel.
You are routed to the auto-attendant procedure and are prompted to enter 
the person’s name.
2. Enter the first 4 characters of the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
21 Front Desk Operations 
Front Desk Operations
Almost all operations that are done from a traditional “attendant console” 
(Model 302B, model 302C, or PC console) can now be done from an Attendant 
Backup telephone (a telephone that has “console” permissions). The operations 
given in this section include the following:
nAttendant Backup
nCheck-In and Check-Out
nAutomatic Wakeup...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
22 Front Desk Operations 
Attendant Backup
The Attendant Backup feature allows you to access most attendant console 
features from one or more specially-administered multiappearance telephones. 
Using this backup mode, you can answer calls faster, thus providing better service 
to your guests and prospective clients.
The recommended telephones are the Lucent Technologies Model...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
23 Front Desk Operations 
Check-In/Check-Out
Use the following procedures to check hotel guests in and out. If your switch has a 
PMS that supports check-in and check-out, use this feature from the PMS. The 
only exception to this is if the link to the PMS is not operational.
Check-In
When a guest checks in and is assigned a room, the room’s status changes to 
occupied, and the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
24 Front Desk Operations 
Automatic Selection of DID Numbers for Guest 
Rooms
Automatic Selection of Direct Inward Dialing (DID) Numbers for Guest Rooms 
allows you to give guests, upon check-in, phone numbers that provide direct dial 
access to their room. The switch automatically chooses a number from a rotating 
list of available DID numbers to be assigned to a guest’s room. This...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
25 Front Desk Operations 
Viewing DID assignments
To view a DID number, do the following:
1. Press the 
DID VIEW button. The following displays:
2. Enter the room extension number you wish to view followed by the 
# 
button. The following displays:
3. Press 6 (no) after viewing the DID number. The following displays:
Changing DID assignments
To change a DID number, do the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
26 Front Desk Operations 
Removing DID assignments
To remove a DID assignment, do the following:
1. Press the 
DID VIEW button. The following displays:
2. Enter the room extension number you wish to change followed by the 
# 
button. The following displays:
3. Press 9 (yes) to remove the DID number. The following displays:
4. Press 1 (REMOVE). The following displays:
DID VIEW: EXT?...