Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
27 Front Desk Operations 
Suite Check-In
Suite Check-In allows you to have the switch automatically check-in more than 
one phone, associated with the same room, with one check-in command (whether 
from your PMS or an on-switch check-in from an attendant).
When a room phone is checked in, the switch looks for a hunt-to extension 
associated with that phone. If it finds one, the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
28 Front Desk Operations 
Check-Out
When a guest checks out, the room’s status changes to vacant, and the room’s 
telephone controlled restriction changes to Outward Restriction. This applies 
whether the room has one telephone or a suite of telephones. Outward restriction 
prevents unauthorized users in the room from making outgoing calls. Check-out 
also cancels any Wakeup and Do...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
29 Front Desk Operations 
Automatic Wakeup
Wakeup calls can be activated by guests from their own rooms, or by front desk 
personnel using the attendant console or a backup telephone. Depending on how 
the system is administered, a single wakeup request, two wakeup requests, daily 
repeated requests, or a special VIP request can be set.
Guest activation of wakeup calls is allowed...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
30 Front Desk Operations 
nCustomized announcements recorded on the Audichron recording device 
which delivers sales pitches for various hotel functions along with the 
wakeup call. Audichron can be equipped with time and temperature 
circuitry which enables the wakeup announcement to give the time and 
temperature. Audichron uses all four ports on an Auxiliary Trunk circuit 
pack....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
31 Front Desk Operations 
User Operation
Wakeup requests can be entered, changed, and canceled from the console or 
backup telephone. Wakeup announcements can use a standard announcement or 
can be customized (for example, announcements that play at certain times, or 
announcements in different languages). See your supervisor for a list of the 
different announcements.
Single...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
32 Front Desk Operations 
4. Press the 2 button for an a.m. wakeup call, or press the 7 button for a p.m. 
wakeup call.
n The following displays:
5. The display shows the default wakeup message number. If you want to use 
the default message, go to Step 6.
If you want to use a different wakeup message, enter the wakeup message 
number.
NOTE:
You cannot specify a different wakeup...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
33 Front Desk Operations 
Dual Wakeup
To add or change a wakeup call when the Dual Wakeup feature is enabled, do the 
following:
1. Press the 
AUTO WAKEUP button.
nThe Auto Wakeup lamp goes on.
nThe following displays:
2. If you are already on an active call with the guest requiring the wakeup 
call, the extension number displays automatically. Press the 
# button to 
select the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
34 Front Desk Operations 
6. If you want to use a different wakeup message, enter the wakeup message 
number.
NOTE:
You cannot specify a different wakeup message when setting 
up a wakeup call from a backup telephone. You can use only 
the default wakeup message.
7. Press the 
# button to confirm the wakeup request.
nThe following displays:
If a second wakeup request already exists...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
35 Front Desk Operations 
11. Press the # button to confirm the wakeup request.
nOne of the following displays:
This indicates that the wakeup procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of messages for 
this 15-minute interval has been reached.
This indicates that the maximum...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
36 Front Desk Operations 
Daily Wakeup
Daily Wakeup allows a guest to request a wakeup time that will be delivered the 
same time every day until canceled or changed.
To add a daily wakeup call, do the following:
1. Press the 
AUTO-WAKEUP button.
nThe following displays:
2. If you are already on an active call with the guest requiring the wakeup 
call, the extension number displays...