Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
67 Call Accounting Operations 
8. Press the 2 button to run and print the current accumulative report.
9. While the report is running, press the 
C button to clear the accumulative 
report.
10. If this property is using Hilton Corporation (formerly Promus) equipment, 
press the 
6 button to enter the Utilities subsystem from the Main Menu, and 
continue with step 11. Otherwise,...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
68 Call Accounting Operations 
5. Press the 2 button to set the Range for the reports.
6. Press the 
C button to enter a start date and an end date. Use the MMDDYY 
format.
7. Enter a start time and an end time. Use the HHMM format for a 24-hour 
clock.
8. Press the 
4 button to select the Division option.
9.At the “Division#” prompt, press 
ENTER to select all records, press the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
69 Call Accounting Operations 
Deleting Call Records
To save on space and to reduce confusion over old information, you should delete 
old call records on a regular basis. This should be done once a week or once a 
month, depending on your call volume.
!CAUTION:
Please use extreme caution when deleting call records. This should be 
done only after you have costed and distributed the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
70 Call Accounting Operations  

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
71 Housekeeping Staff Operations 
Housekeeping Staff Operations
Housekeepers can update housekeeping status information in two ways:
nUsing telephones in guest rooms
nUsing designated telephones in other locations, such as a laundry room or a 
house telephone.
If guest room telephones are used, six status feature access codes can be assigned 
for the housekeeper to use for...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
72 Housekeeping Staff Operations 
Status Codes
Although the housekeeping status codes may be defined to represent any of 
several different states, here is a suggested way to use the different housekeeping 
status codes. Note that the suggested meanings of the first four codes are the same 
whether entered from a designated telephone or from a guest room. The feature 
access codes...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
73 Housekeeping Staff Operations 
3. As you reach different steps in cleaning the room, update the status by 
repeating steps 1 and 2.
If you were told to use a designated telephone (any telephone other than a guest 
room telephone) to report your status, do the following:
1. Using the designated telephone, pick up the handset and enter the status 
feature access code that...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
74 Housekeeping Staff Operations  

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
75 Reports 
Reports
This section gives examples of administration reports you can display on the 
administration terminal or print on the Log Printer or the Journal/Schedule Printer.
Administration Reports
Whether using an SAT or software emulator on a PC, you can view the following 
reports:
The following screens show examples of the reports you can view.
Command Description
list...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
76 Reports 
list pms-down
PROPERTY MANAGEMENT SYSTEM ACTIVITY
Extension Event Reason Date/Time
2900 from room, code 1 active - nopms 18/20:10 PM
3100 from sta., code 2 active - nopms 18/21:00 PM
3344 checkout, MWL off PMS Link Out 18/21:25 PM
3302 room check in PMS Link Out 18/21:34 PM
3320 PBX chng stn rstr active - nopms 18/22:00 PM
list do-not-disturb station
DO-NOT-DISTURB...