Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
37 Front Desk Operations 
6. Press the # button to receive the next prompt.
nThe following displays:
7. The display shows the default wakeup message number. If you want to use 
the default message, go to Step 9.
If you want to use a different wakeup message, enter the wakeup message 
number.
nThe following displays:
8. Enter the extension of the announcement to be played for the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
38 Front Desk Operations 
VIP Wakeup
VIP Wakeup provides the hotel the option of placing a personal call to awaken a 
special guest, rather than awakening that guest with a standard announcement.
To add a VIP wakeup call, do the following:
1. Press the 
AUTO WAKEUP button.
nThe Auto Wakeup lamp goes on.
n The following displays:
2. If you are already on an active call with the guest...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
39 Front Desk Operations 
6. Press the # button to receive the next prompt.
nThe following displays:
7. The display shows the default wakeup message number. If you want to use 
the default message, go to Step 9.
If you want to use a different wakeup message, enter the wakeup message 
number.
nThe following displays:
8. Enter the extension of the announcement to be played for the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
40 Front Desk Operations 
12. Press the flashing VIP-Wakeup lamp to place a priority call to guest Mike 
Jones.
nThe VIP-Wakeup lamp goes out, and the VIP-Retry lamp begins to 
flash.
nWhen the guest answers, the VIP-Retry lamp goes out. The 
attendant can add a personal touch wishing the guest “Good 
morning, Mr. Jones.”
13. If the guest does not answer, press the 
VIP RETRY button...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
41 Front Desk Operations 
Canceling Wakeup Calls
Once a wakeup call has been delivered successfully, the request is canceled 
automatically. However, you can cancel a wakeup call manually before it is 
delivered by doing the following:
NOTE:
With Dual Wakeups, you can delete only one wakeup call at a time. 
You must do this procedure twice to delete both wakeup calls.
1. Press the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
42 Front Desk Operations 
Failed Wakeup Notification
A wakeup call rings for 30 seconds at a guest’s telephone. If the wakeup call is not 
answered after three attempts (the attempts are spaced 5 minutes apart), a record 
of the failed attempt is printed on the journal printer. To notify the front desk 
personnel about the failed wakeup, a special extension number with an Automatic...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
43 Front Desk Operations 
Controlled Restrictions
The Controlled Restrictions feature allows you to activate different types of 
calling restrictions on guest room telephones. The restriction types include the 
following:
nOutward — The guest cannot place calls to the public network.
nStation-to-Station — Guests cannot place or receive calls between guest 
rooms or administrative...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
44 Front Desk Operations 
When a guest tries to make a call from a station that is restricted, the call is routed 
to one of the following, depending on how the system is administered:
nthe attendant
na recorded announcement
nanother extension (for example, one of the backup telephones)
nintercept tone.
User Operation
The user operation for enabling controlled restrictions using the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
45 Front Desk Operations 
3. After hearing the second dial tone, enter the room number.
nA confirmation tone indicates that the restriction was activated. An 
intercept tone indicates that the room number already has a 
restriction assigned, or you dialed an improper digit. If the request 
fails, press 
RELEASE or CANCEL, and start over.
nThe call appearance lamp goes off.
nThe...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
46 Front Desk Operations 
Activate Controlled Restriction for a Group of Rooms
To activate a controlled restriction for a group of rooms, do the following:
!CAUTION:
If you use this feature, be sure that you understand which rooms are 
in a particular COR. Since this feature is controlled by the COR, all 
telephones in the same COR will have the selected restriction applied. 
This...