Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
37 Front Desk Operations 
6. Press the # button to receive the next prompt.
nThe following displays:
7. The display shows the default wakeup message number. If you want to use 
the default message, go to Step 9.
If you want to use a different wakeup message, enter the wakeup message 
number.
nThe following displays:
8. Enter the extension of the announcement to be played for the wakeup call.
9. Press the 
# button to confirm the wakeup request.
nOne of the following displays:
This indicates that the wakeup procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of messages for this 
15-minute interval has been reached.
This indicates that the maximum number of wakeup calls has been 
reached for the switch.
nThe console returns to the normal operating mode.
WAKEUP MESSAGE: XXXX 
WAKEUP MESSAGE: 53201
WAKEUP REQUEST CONFIRMED 
WAKEUP ENTRY DENIED - TOO SOON 
WAKEUP ENTRY DENIED - INTERVAL FULL 
WAKEUP ENTRY DENIED - SYSTEM FULL  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
38 Front Desk Operations 
VIP Wakeup
VIP Wakeup provides the hotel the option of placing a personal call to awaken a 
special guest, rather than awakening that guest with a standard announcement.
To add a VIP wakeup call, do the following:
1. Press the 
AUTO WAKEUP button.
nThe Auto Wakeup lamp goes on.
n The following displays:
2. If you are already on an active call with the guest requiring the wakeup 
call, the extension number displays automatically. Press the 
# button to 
select the displayed extension for wakeup.
If you are not connected to the room requiring wakeup, enter the room 
number, followed by the 
# button. (If you make a mistake, press the AUTO 
WAKEUP 
button again, and start over.)
n The following displays:
If a wakeup request already exists for the room, the time field will 
show the time of the request.
3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).
nIf you entered a time between 13:00 and 00:59, the following 
displays:
Go on to Step 5.
nIf you entered a time between 01:00 and 12:59, the following 
displays:
4. Press the 
2 button for an a.m. wakeup call, or press the 7 button for a p.m. 
wakeup call.
nThe following displays:
5. Enter 9 (yes) or 6 (no).
nThe display shows a Y/N rather than a numeric entry. The following 
displays:
AUTO WAKEUP - Ext: 
AUTO WAKEUP - Ext:  Time: --:-- 
VIP:N 
AUTO WAKEUP - Ext:  Time:  -M 
VIP:N 
VIP:Y  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
39 Front Desk Operations 
6. Press the # button to receive the next prompt.
nThe following displays:
7. The display shows the default wakeup message number. If you want to use 
the default message, go to Step 9.
If you want to use a different wakeup message, enter the wakeup message 
number.
nThe following displays:
8. Enter the extension of the announcement to be played for the wakeup call. 
For a VIP request, the announcement must be a repeating announcement.
9. Press the 
# button to confirm the wakeup request.
nOne of the following displays:
This indicates that the wakeup procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of messages for 
this 15-minute interval has been reached.
This indicates that the maximum number of wakeup calls has been 
reached for the switch.
nThe console returns to the normal operating mode.
10. At the appointed time, the VIP reminder call rings at the attendant.
nThe following displays:
11. Answer the VIP wakeup notification call.
WAKEUP MESSAGE: XXXX 
WAKEUP MESSAGE: 53201
WAKEUP REQUEST CONFIRMED 
WAKEUP ENTRY DENIED - TOO SOON 
WAKEUP ENTRY DENIED - INTERVAL FULL 
WAKEUP ENTRY DENIED - SYSTEM FULL 
VIP WAKEUP: Mike Jones  x8113 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
40 Front Desk Operations 
12. Press the flashing VIP-Wakeup lamp to place a priority call to guest Mike 
Jones.
nThe VIP-Wakeup lamp goes out, and the VIP-Retry lamp begins to 
flash.
nWhen the guest answers, the VIP-Retry lamp goes out. The 
attendant can add a personal touch wishing the guest “Good 
morning, Mr. Jones.”
13. If the guest does not answer, press the 
VIP RETRY button to set up a standard 
wakeup request. The standard wakeup will retry 5 minutes later. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
41 Front Desk Operations 
Canceling Wakeup Calls
Once a wakeup call has been delivered successfully, the request is canceled 
automatically. However, you can cancel a wakeup call manually before it is 
delivered by doing the following:
NOTE:
With Dual Wakeups, you can delete only one wakeup call at a time. 
You must do this procedure twice to delete both wakeup calls.
1. Press the 
AUTO WAKEUP button.
nThe Auto Wakeup lamp goes on.
nThe following displays:
2. If you are already on an active call with the guest requiring the 
cancellation, the extension number is displayed automatically. Press the 
# 
button to select the displayed extension.
If you are not connected to the room requiring wakeup, enter the room 
number, followed by the 
# button. (If you make a mistake, press the AUTO 
WAKEUP 
button again, and start over.)
nThe following displays:
3. To cancel the displayed wakeup call, press the 
DELETE button. To skip that 
wakeup call, go to Step 4.
nThe following displays:
nIf the Dual Wakeup feature is enabled, you must repeat this 
procedure starting with Step 1. Otherwise, the console returns to the 
normal operating mode.
4. Press the 
# button twice to skip the first wakeup call.
nThe following displays:
5. To cancel the displayed wakeup call, press the 
DELETE button.
nThe following displays:
nThe console returns to the normal operating mode.
AUTO WAKEUP - Ext: 
AUTO WAKEUP - Ext:  Time: 
WAKEUP REQUEST CANCELED 
CONFIRMED. 2nd WAKEUP: Time: 
WAKEUP REQUEST CANCELED  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
42 Front Desk Operations 
Failed Wakeup Notification
A wakeup call rings for 30 seconds at a guest’s telephone. If the wakeup call is not 
answered after three attempts (the attempts are spaced 5 minutes apart), a record 
of the failed attempt is printed on the journal printer. To notify the front desk 
personnel about the failed wakeup, a special extension number with an Automatic 
Message Waiting (AMW) lamp is assigned for the purpose of receiving and 
storing information about failed wakeup calls. An appearance of this extension is 
administered on both the attendant console and on the backup telephones. The 
button is labeled 
FAILED WAKEUP.
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should 
do the following:
1. Press the 
FAILED WAKEUP button.
nThe following displays:
2. Press the 
NEXT button to display the failed wakeups.
nThe following displays:
3. After following your local procedures to handle failed wakeup calls, delete 
the message by pressing the 
DELETE button.
nThe following displays:
4. Search for other failed call messages by pressing the 
NEXT button.
5. When all messages have been read and deleted, press the 
NORMAL MODE 
button.
nThe Failed Wakeup lamp goes off.
nThe display goes blank.
nThe console returns to the normal operating mode.
MESSAGES FOR EXT XXXX
EXT    CALL 
DELETED  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
43 Front Desk Operations 
Controlled Restrictions
The Controlled Restrictions feature allows you to activate different types of 
calling restrictions on guest room telephones. The restriction types include the 
following:
nOutward — The guest cannot place calls to the public network.
nStation-to-Station — Guests cannot place or receive calls between guest 
rooms or administrative staff telephones.
nTermination — The guest cannot receive any calls.
nTotal — The guest cannot place or receive any calls.
nToll — The guest cannot place toll calls, but can place free local calls.
The ways to activate controlled restrictions are as follows:
nWhen you check in a guest, all controlled restrictions are removed from the 
room telephone. When the guest checks out, Outward Restriction is 
enabled for the room telephone.
nWhen you or a guest sets up a Do Not Disturb request, Termination 
Restriction is enabled for the room telephone.
nUsing a feature access code from the attendant console or from a telephone 
with console permissions, you can enable any of the controlled restrictions 
for a guest room telephone.
nUsing a feature access code from the attendant console or from a telephone 
with console permissions, you can enable any of the controlled restrictions 
for the telephones in a group of guest rooms. This grouping is based on the 
administered Class of Restriction (COR).
nUsing the PMS, you can enable any of the individual controlled restrictions 
plus some predefined combinations. These combinations include the 
following:
— Outward and station-to-station or toll
— Outward and termination
— Station-to-station or toll and termination.
NOTE:
Since current PMS products do not automatically recognize the Toll 
Restriction feature, PMS terminal users must be instructed that Toll 
Restriction may be substituted for either Outward or 
Station-to-Station Restriction. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
44 Front Desk Operations 
When a guest tries to make a call from a station that is restricted, the call is routed 
to one of the following, depending on how the system is administered:
nthe attendant
na recorded announcement
nanother extension (for example, one of the backup telephones)
nintercept tone.
User Operation
The user operation for enabling controlled restrictions using the PMS is given in 
the PMS documentation provided with the PMS terminals. Since current PMS 
products do not automatically recognize the Toll Restriction feature, PMS 
terminal users must be instructed that Toll Restriction may be substituted for 
either Outward or Station-to-Station Restriction. Check with your administrator 
for a list of active restriction types.
Activate Controlled Restriction for One Person
To activate a controlled restriction for one room using the attendant console or a 
telephone with console permissions, do the following:
1. Press the 
START button or an idle call appearance button.
nYou hear dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Enter the User-Controlled Restriction activation feature access code
_____ followed by one of these four digits:
nPress the 1 button for Outward/Toll Restriction.
nPress the 2 button for Total Restriction.
nPress the 3 button for Termination Restriction.
nPress the 4 button for Station-to-Station/Toll Restriction. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
45 Front Desk Operations 
3. After hearing the second dial tone, enter the room number.
nA confirmation tone indicates that the restriction was activated. An 
intercept tone indicates that the room number already has a 
restriction assigned, or you dialed an improper digit. If the request 
fails, press 
RELEASE or CANCEL, and start over.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Cancel Controlled Restriction for One Person
To deactivate a controlled restriction for one room, do the following:
1. Press the 
START button or an idle call appearance button.
nYou hear dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Enter the User-Controlled Restriction deactivation feature access code
_____ followed by the digit that represents the current restriction:
nPress the 1 button for Outward/Toll Restriction.
nPress the 2 button for Total Restriction. Canceling Total Restriction 
will remove all calling restrictions.
nPress the 3 button for Termination Restriction.
nPress the 4 button for Station-to-Station/Toll Restriction.
3. After hearing the second dial tone, enter the room number. You hear one of 
the following:
nConfirmation tone if the restriction code was accepted.
nIntercept tone if you entered an improper restriction code number. 
Press the 
CANCEL button and start over again.
4. Press the 
RELEASE button. 
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
46 Front Desk Operations 
Activate Controlled Restriction for a Group of Rooms
To activate a controlled restriction for a group of rooms, do the following:
!CAUTION:
If you use this feature, be sure that you understand which rooms are 
in a particular COR. Since this feature is controlled by the COR, all 
telephones in the same COR will have the selected restriction applied. 
This could lead to guest service problems if not applied correctly.
1. Press the 
START button or an idle call appearance button.
nYou hear dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Enter the Group Controlled Restriction activation dial access code _____ 
followed by one of these 4 digits:
nPress the 1 button for Outward/Toll Restriction.
nPress the 2 button for Total Restriction.
nPress the 3 button for Termination Restriction.
nPress the 4 button for Station-to-Station/Toll Restriction.
3. After hearing the second dial tone, enter the 2-digit COR number of the 
group.
nA confirmation tone indicates that the restriction was activated. An 
intercept tone indicates that the group of rooms already has a 
restriction assigned, or you entered an improper digit.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.