Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
47 Front Desk Operations 
Cancel Controlled Restriction for a Group of Rooms
To deactivate a controlled restriction for a group of rooms, do the following:
1. Press the 
START button or an idle call appearance button.
nYou hear dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Enter the Group Controlled Restriction deactivation feature access code
_____ followed by the digit that represents the current restriction:
nPress the 1 button for Outward/Toll Restriction.
nPress the 2 button for Total Restriction. Canceling Total Restriction 
will remove all calling restrictions.
nPress the 3 button for Termination Restriction.
nPress the 4 button for Station-to-Station/Toll Restriction.
3. After hearing the second dial tone, enter the 2-digit COR number of the 
group. You hear one of the following:
nConfirmation tone if the restriction code was accepted.
nIntercept tone if you entered an improper restriction code number. 
Press the 
CANCEL button and start over again.
4. Press the 
RELEASE button. 
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
48 Front Desk Operations 
Do Not Disturb
The Do Not Disturb feature permits hotel guests to request that calls directed to 
the room be blocked for a predetermined period of time. This can be done from 
the attendant console, a backup telephone, or by guests themselves. If the switch 
has a Speech Synthesizer circuit pack, guests can apply their own Do Not Disturb 
requests.
This feature may be applied to individual rooms or to groups of rooms having the 
same class of restriction (COR). You also can have a 
DND ME button that prevents 
calls from terminating at that telephone.
When the room with Do Not Disturb receives an automatic wake-up call, the Do 
Not Disturb feature is turned off. If the room with Do Not Disturb receives a 
priority call, the call will ring at the guest’s room. Most calls coming to this station 
(from another room, from the outside, or from the attendant), receive intercept 
treatment (the call is routed to the attendant, a recorded announcement, voice 
messaging, or intercept tone).
The switch creates an audit trail report of all telephones that are in the Do Not 
Disturb mode. Refer to ‘‘Reports’’ on page 75
.
User Operation
The user operation for applying Do Not Disturb requests using the PMS is given 
in the PMS documentation.
If your switch has a PMS that supports Do Not Disturb, use this feature from the 
PMS, not from the attendant console. The only exception to this is when the link 
to the PMS is not operational. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
49 Front Desk Operations 
Activate Do Not Disturb for One Room
NOTE:
Do Not Disturb cannot be activated using the PC console.
To add or change a Do Not Disturb request, do the following:
1. Press the 
DND EXT button.
nThe DND Ext lamp goes on.
nThe following displays:
2. If you are already on an active call with the guest requiring Do Not Disturb, 
the extension number displays automatically. Press the 
# button to select 
the displayed number for Do Not Disturb.
If you are not connected to the room requiring Do Not Disturb, enter the 
room number, then the 
# button. (If you make a mistake, press the DND EXT 
button again, and start over.)
nThe following displays:
If a Do Not Disturb request already exists for the room, the 
cancellation time field will be filled in.
3. Enter the time when the Do Not Disturb period is to end (the cancellation 
time) in the 4-digit hh:mm format (hour:minute).
nIf you entered a time between 13:00 and 00:59, the following 
displays:
Go to Step 5.
nIf you entered a time between 01:00 and 12:59, the following 
displays:
4. Press the 2 button for a.m., or press the 
7 button for p.m.
nThe display now shows an AM or PM designator.
DO NOT DIST- Ext: 
DO NOT DIST- Ext:  Time: --:-- 
DO NOT DIST- Ext:  Time: 
DO NOT DIST - Ext:  Time:  -M  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
50 Front Desk Operations 
5. Press the # button to confirm the Do Not Disturb request.
nOne of the following displays:
This indicates that the Do Not Disturb procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of Do Not Disturb requests 
has been reached for the switch.
nThe console returns to the normal operating mode.
Cancel Do Not Disturb for One Room
Once a Do Not Disturb period has timed out, the request is canceled 
automatically. However, before the request times out, you can manually cancel the 
request using the following procedure:
1. Press the 
DND EXT button.
nThe DND Ext lamp goes on.
nThe following displays:
2. If you are already on an active call with the guest requesting cancellation of 
Do Not Disturb, the extension number displays automatically. Press the 
# 
button to select the displayed number for Do Not Disturb.
If you are not connected to the room requesting cancellation of Do Not 
Disturb, enter the room number, then press the 
# button. (If you make a 
mistake, press the 
DND EXT button again, and start over.)
nThe following displays:
3. Press the 
DELETE button.
nThe following displays:
nThe console returns to the normal operating mode.
THANK YOU - DO NOT DIST ENTRY CONFIRMED 
DO NOT DISTURB DENIED - TOO SOON 
DO NOT DISTURB DENIED - SYSTEM FULL 
DO NOT DIST- Ext: 
DO NOT DIST - Ext:  Time:  
THANK YOU - DO NOT DIST REQUEST CANCELED  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
51 Front Desk Operations 
Activate Do Not Disturb for a Group of Rooms
A typical application of this procedure is applying Do Not Disturb to a group of 
conference rooms where meetings are in session during the day, and the attendees 
do not want to be disturbed with telephone calls.
!CAUTION:
If you use this feature, be sure that you understand which rooms are 
in a particular COR. Since this feature is controlled by the COR, all 
telephones in the same COR will have Do Not Disturb applied. This 
could lead to guest service problems if not applied correctly. Another 
way to restrict groups of telephones is by using the Controlled 
Restrictions feature (refer to page 43
).
To add or change a Do Not Disturb request, do the following:
1. Press the 
DND GROUP button.
nThe DND Group lamp goes on.
nThe following displays:
2.Using the dial keypad, enter the group’s 2-digit Class of Restriction (COR), 
and press the 
# button.
nThe following displays:
If a Do Not Disturb request already exists for the group, the time 
field will be filled in.
3. Enter the time when the Do Not Disturb period is to end (the cancellation 
time) in the 4-digit hh:mm format (hour:minute).
nIf you entered a time between 13:00 and 00:59, the following 
displays:
Go to Step 5.
nIf you entered a time between 01:00 and 12:59, the following 
displays:
4. Press the 
2 button for a.m., or press the 7 button for p.m.
nThe display now shows an AM or PM designator.
DO NOT DIST - Group: 
DO NOT DIST - Group:  Time: 
DO NOT DIST - Group:  Time: 
DO NOT DIST - Group:  Time:  -M  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
52 Front Desk Operations 
5. Press the # button to confirm the Do Not Disturb request.
nOne of the following displays:
This indicates that the Do Not Disturb procedure was successful.
This indicates that the time entered is within 2 1/2 minutes of the 
current time.
This indicates that the maximum number of Do Not Disturb requests 
has been reached for the switch.
nThe console returns to the normal operating mode.
Cancel Do Not Disturb for a Group of Rooms
Once a Do Not Disturb period has timed out, the request is canceled 
automatically. However, before the request times out, you can manually cancel the 
request using the following procedure:
1. Press the 
DND GROUP button.
nThe DND Group lamp goes on.
nThe following displays:
2.Using the dial keypad, enter the group’s 2-digit Class of Restriction (COR) 
and press the 
# button.
nThe following displays:
3. Press the 
DELETE button.
nThe following displays:
nThe console returns to the normal operating mode.
THANK YOU - DO NOT DIST ENTRY CONFIRMED 
DO NOT DISTURB DENIED - TOO SOON 
DO NOT DISTURB DENIED - SYSTEM FULL 
DO NOT DIST - Group: 
DO NOT DIST - Group:  Time:  
THANK YOU - DO NOT DIST REQUEST CANCELED  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
53 Front Desk Operations 
Message Waiting Notification
You can notify a guest that a message is waiting by turning on the message 
waiting lamp on the guest’s telephone. The guest retrieves the message by calling 
the front desk or by calling the voice mail system.
NOTE:
If your switch has a voice mail system, it is recommended that you 
leave all guest messages in the voice mailbox of those guests. This 
takes the responsibility away from the front desk personnel and 
allows guests to access their messages with one telephone call.
To turn on a guest’s message waiting lamp, do the following:
1. Press the 
MW ACT button.
nThe MW Act lamp goes on.
nThe following displays:
2. Enter the room number, and press the 
# button.
nThe following displays:
nThe console returns to the normal operating mode.
To turn off a guest’s message waiting lamp, do the following:
1. Press the 
MW DEAC button.
nThe MW Deac lamp goes on.
nThe following displays:
2. Enter the room number, and press the 
# button.
nThe following displays:
nThe console returns to the normal operating mode.
MESSAGE NOTIFICATION ON- Ext: 
MESSAGE LAMP ON 
MESSAGE NOTIFICATION OFF - Ext: 
MESSAGE LAMP OFF  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
54 Front Desk Operations 
PMS Alarms
You may have a 
PMS ALARM button assigned to your attendant consoles and backup 
telephones. If the link between the switch and the PMS goes down, this button 
lamp will light until the link is restored. If this lamp remains lit for more than a 
few seconds, it is recommended that you call your PMS vendor and the Lucent 
Technologies support line (refer to ‘‘Product Support’’ on page 4
). If the link 
remains down for one hour, a minor alarm is generated.
Call Accounting Alarms
You may have a 
CAS ALARM button assigned to your attendant consoles and backup 
telephones. If the link between the switch and the call accounting system goes 
down, this button lamp will light until the link is restored. If this lamp remains lit 
for more than a few seconds, it is recommended that you call your call accounting 
vendor and the Lucent Technologies support line (refer to ‘‘Product Support’’ on 
page 4).
Crisis Alert
The Crisis Alert feature notifies hotel personnel when someone dials an 
emergency service agency (for example, 911). The attendant console, backup 
telephones, and digital pagers can be set up to receive this notification, which 
includes from where the call was made. This will help hotel personnel assist 
emergency personnel when they arrive at the hotel. For more information about 
this feature, see the DEFINITY ECS Console Operations Quick Reference.
NOTE:
You should never set up Crisis Alert to Pager as your only option. 
You should always set up at least one attendant console or telephone 
to receive crisis alert messages. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
55 Front Desk Operations 
Maid Status, Housekeeping Status, and
Room Occupancy
The Maid Status/Housekeeping Status feature records the status for up to six 
housekeeping codes. These status codes are usually entered by the housekeeping 
staff from the guest room or from a designated telephone, but they can also be 
updated by the front office personnel using the attendant console or a backup 
telephone. Six status codes can be used from guest rooms, and four status codes 
can be used from telephones that are designated for status update calls.
You must decide on a definition for each status code. For example, the definition 
for status code 1 could be “room being cleaned,” and it might have a feature 
access code of *31. Status code 2 could be “ready for inspection,” and it might 
have a feature access code of *32. If the room status is being reported from the 
designated telephone and not from the guest room, the feature access code for 
status code 1 might be #31 and status code 2 might be #32. When a housekeeping 
staff member updates the status, you can also record who updated the status by 
assigning identification codes for your personnel. After they update the current 
status, they can input their identification code. This is an administrable option.
On a switch that has a PMS, this information is passed from the switch to the 
PMS. Front desk personnel can then view this information on the PMS terminal. If 
there is no PMS, room status is viewed by pressing the 
MAID STATUS button on the 
attendant console or backup telephone. You can also view this information 
through administration by using the 
list pms-down command. If there is a log 
printer, this information is printed when the housekeeping staff updates the status. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
56 Front Desk Operations 
User Operation
The user operation for updating and viewing housekeeping status using the PMS 
is given in the PMS documentation.
You can check the current status of all rooms based on the housekeeping status 
codes defined for your switch (refer to ‘‘Status Codes’’ on page 72
 for more 
information about status codes).
NOTE:
If your switch has a PMS that supports Housekeeping Status, use this 
feature from the PMS, not from the console. The only exception to 
this is if the link to the PMS is not operational.
To check the current room status, do the following:
1. Press the 
MAID STATUS button.
nThe Maid Status lamp goes on.
nThe following displays:
2. Press a number between 1 and 6 (refer to page 71
 for the status code 
definitions).
nThe following displays:
3. Press one of the DXS hundreds select buttons on the selector console.
nThe LEDs in the upper part of the selector console light for all 
rooms that match the requested status.
4. You can enter different status codes to see the rooms that are in the 
different housekeeping states.
5. Press the 
NORMAL MODE button when finished.
nThe console returns to the normal operating mode.
6. If you are not sure which rooms are available, press the 
OCCUPD ROOMS 
button.
nThe lamps associated with the rooms already occupied will display 
on the DXS selector console. Determine an unoccupied room from 
this information.
Enter Desired Room State (1-6)