Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
77 Reports 
list wakeup requests
WAKEUP REQUESTS
Extension Time Annc Daily VIP
3311 04:45 AM 4000 n y
2247 05:30 AM 4001 n y
1435 08:00 AM 4001 n y
list wakeup station 4565
WAKEUP STATION AUDIT
Extension = 4565
Event Reason Time Orig Ext Attempt Swap Extension Skip Time
request ok 6:45 AM 4565
change ok 7:00 AM 4565
cancel ok 7:15 AM 4565
incompl noanswer 7:15 AM 1
answer ok 7:20 AM 2
request ok 8:00 AM 2
list emergency
EMERGENCY ACCESS CALLS
Extension Event Type of Call Time
3315 attd night service off-hook alert 04:18 P
3355 call abandoned off-hook alert 04:19 P
3350 call completed off-hook alert 04:20 P
7000 call abandoned feature access code 06:09 P
7400 call completed feature access code 06:10 P
7001 attd night service feature access code 11:45 P
7104 crisis alert feature access code 01:37 a 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
78 Reports 
Any of these reports can be printed, either on an SAT printer or on the system 
printer. To print on the SAT printer, add the 
pr command after the report command 
string. For example, if you want a printed copy of the station status report, type 
status station XXXX pr (XXXX is the extension number). The report will be 
printed on the SAT printer.
To print on the system printer, add the 
sched command after the report command 
string. For example, if you want a printed copy of the station status report, type 
status station XXXX sched (XXXX is the extension number). The report will be 
printed on the system printer.
list integrated-annc-boards
INTEGRATED ANNOUNCEMENTS
Board Location: 01A07 Time Remaining at 32 Kbps: 187
Internal Announcement Length in
Number Extension Name Rate Seconds
1 4800 Greeting 32 5
2 4801 Dinner 32 20
3 4802 Breakfast 32 17
4
5
6
7
8
status station 1005
GENERAL STATUS
Type: 2500 Service State: in-srv/on-hook
Extension: 1005 Download Status: not-applicable
Port: 01B0601 SAC Activated? no
Call Parked? no User Cntrl Restr: outward
Ring Cut Off Act? No Group Cntrl Restr: none
CF Destination Ext:
Message Waiting:
Connected Ports:
 HOSPITALITY STATUS
AWU Call At:
User DND: not activated
Group DND: not activated
Room Status: occupied 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
79 Reports 
Printer Reports
Printer reports keep track of several hospitality events. These reports are used to 
track patterns of service problems and to keep track of room status. From the 
switch’s perspective, there are two types of printers that may be accessed for 
hospitality reports: a log printer, and a journal/schedule printer. These two printer 
functions can be combined on one physical printer, or they can be assigned to two 
different printers. If you have only one printer, the status events print out as they 
occur as part of one listing. If you have two printers, the log reports print on one 
printer, and the journal (and scheduled) reports print on the other printer.
Log Printer
The log printer has one report which is a record of the housekeeping status. This 
report occurs automatically as the housekeeping staff updates the status of guest 
rooms. The following is an example of a log printer report:
Journal Schedule Printer
The journal/schedule printer prints 2 types of reports: journal reports, and 
scheduled reports. A journal report is a running summary of hospitality events 
such as: wakeup call requests, wakeup calls that complete, wakeup calls that fail, 
Do Not Disturb requests, and emergency access attempts. A scheduled report is a 
report that is scheduled through administration and usually occurs at the same 
time every day.
The scheduled reports are assigned at an administration terminal (either the SAT 
or a PC with emulation software) using the 
change system-parameters 
hospitality
 command. On Page 2 of this administration screen, you can 
administer the time of day when you want the following reports to print:
nAutomatic wakeup activity
nAutomatic wakeup summary
nEmergency access summary.
2900 from room, code 1 activity - nopms 18/20:10 PM
3100 from sta., code 2 activity - nopms 18/21:00 PM
3106 from room, code 4 activity - nopms 18/21:45 PM 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
80 Reports 
The following is an example of a journal printer report:
These codes are used to define the status events:
nAWU — Automatic wakeup events
nEAT — Emergency access to attendant and crisis alert events
nPMS — PMS events
nPMS chng stn rstr — Station restrictions changed by the PMS
nPMS room change — Room status message from PMS
nPMS link out — The PMS link is out of service
nPMS prot vio — The PMS sustained a protocol violation.
Buffering Messages During Printer Failure
If the printer goes down (for example, power loss or printer runs out of paper) and 
the Data Terminal Ready (DTR) lead goes low, the switch recognizes that the 
printer is out of service. When this happens, the switch will buffer Automatic 
Wakeup messages destined for the printer until the printer is back in service. On 
the smaller systems (csi or si), up to 2400 messages are buffered. On the larger 
system (r), up to 15000 messages are buffered.
AWU 11/21/96 10:25 401 REQUEST 10:40 BY Att 1
AWU 11/21/96 10:25 402 REQUEST 10:40 BY Att 1
EAT 11/21/96 10:26 7400 attd crisis alert ars alrt call type
EAT 11/21/96 10:26 7401 0 failed - originator abandoned call off-hook
AWU 11/21/96 10:26 401 CHANGE 10:45 BY Att 1
PMS 11/21/96 10:26 368 FROM ROOM: CODE 1 PMS link out of service 0
PMS 11/21/96 10:26 368 FROM ROOM: CODE 2 PMS link out of service 0
PMS 11/21/96 10:26 3540 FROM ROOM: CODE 1 PMS link out of service 0
EAT 11/21/96 10:27 7401 Att 1 successful call off-hook alert
PMS 11/21/96 10:26 401 FROM STATION: CODE 1 PMS link out of service 0
AWU 11/21/96 10:40 402 NO ANSWER 1
AWU 11/21/96 10:44 401 BUSY 1
AWU 11/21/96 10:45 402 NO ANSWER 2
AWU 11/21/96 10:48 410 CANCEL 02:00 BY PMS 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
81 Reports 
The following table summarizes which printer types report which status events.
Printer Type Status Events
Journal/Schedule 1,2,3,4,5,8,9
Log Only 6,7,10
Combined Journal/Schedule and Log 1,2,3,4,5,6,7,8,9,10
Events:
1. Emergency Alert or Crisis Alert successful call off-hook alert (EAT)
2. Emergency Alert or Crisis Alert Failed originator abandoned call
off-hook alert (EAT)
3. Auto WAKEUP Failed (AWU)
4. Auto WAKEUP Request (AWU)
5. Auto WAKEUP Completed (AWU)
6. Room Status Fm Room (PMS)
7. Room Status Fm Station (PMS)
8. Summary Reports (AWU, EAT)
9. Auto WAKEUP Activity Report (AWU)
10. PMS Down (PMS) 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
82 Reports  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
83 Guest Operations Artwork 
Guest Operations Artwork
The following pages contain artwork masters that you can use to create “tent 
cards” for your guest rooms. These artwork masters contain the following 
procedures:
nAutomatic Wakeup and Do Not Disturb using voice prompts (the Speech 
Synthesizer circuit pack is required)
nAutomatic Wakeup using the Wakeup Activation via Tones and Dual 
Wakeup features (no additional hardware required)
nEmergency Access to Attendant and emergency service agency calling (for 
example, 911) (requires the Announcement circuit pack for recorded 
announcements).
To use these artwork masters, do the following:
1. Make copies of the masters from this document.
2. Either type or write the telephone numbers and feature access codes into 
the appropriate blanks.
3. Paste your property logo to the upper right-hand corners, if desired.
4. Make copies as needed.
5. Cut and fold as instructed. 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
84 Guest Operations Artwork 
Guest Operations Artwork 
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
85 Guest Operations Artwork  
						

							DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
86 Guest Operations Artwork