Lucent Technologies GuestWorks And DEFINITY Enterprise Communications Server Release 8 Hospitality Operations Manual

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
7 Hospitality Services Overview 
Messaging Services
When a guest has a message, the message waiting lamp on a guest’s telephone can 
be turned on by the Lucent I
NTUITY Lodging messaging system, by the PMS, or by 
the console attendant. When written messages are taken at the front desk, they can 
be left in the guest’s voice mailbox. This makes sure that when the guest calls in to...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
8 Hospitality Services Overview  

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
9 Guest Operations 
Guest Operations
Guests can schedule wakeup calls for themselves, block unwanted incoming calls, 
make emergency calls, and retrieve voice and fax messages from their extensions 
or from telephones outside of the property. The specific procedures required for 
each of these features depends on the type of telephone a guest is using. Room 
telephones should be...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
10 Guest Operations 
With Speech Synthesizer
Provide the following procedures to your guests for activating and deactivating a 
wakeup call.
NOTE:
Guests cannot enter 2 wakeup calls when using the Speech 
Synthesizer circuit pack. Only attendants can enter 2 wakeup calls 
with this configuration.
Add Your Wakeup Call
Access to the Automatic Wakeup feature may be from a button on the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
11 Guest Operations 
Change or Delete Your Wakeup Call
1. Pick up the handset of your telephone, and press the wakeup button, or 
enter the Automatic Wakeup Call feature access code _____.
nListen to the wakeup instructions. You will hear “You have reached 
the automatic wakeup service. Your current request for a wake-up 
call is _____. Press the 
2 button to change; press the 3...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
12 Guest Operations 
4. If you wish to have a second wakeup call, pick up the handset of your 
telephone and press the wakeup button, or enter the Automatic Wakeup 
Call feature access code _____.
nYou will hear recall dial tone (3 short tones, followed by dial tone).
5. Press the 
* button.
6. Enter the time that you wish to receive your second wakeup call. The time 
must be...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
13 Guest Operations 
Do Not Disturb
If your switch is equipped with the Speech Synthesizer circuit pack, guests can 
enter their own Do Not Disturb requests. The following instructions should be 
provided to your guests so they can access this feature.
During the Do Not Disturb period, all calls are blocked from ringing your 
telephone, except for the following:
nEmergency calls,...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
14 Guest Operations 
Change or Cancel a Do Not Disturb Request
(Feature Dial Access Code)
1. Pick up the handset of your telephone and enter the Voice Do Not Disturb 
feature access code _____.
nListen to the instructions. You will hear “You have reached the Do 
Not Disturb service. The current time for deactivation is _____. 
Press 2 to change; press 3 to deactivate the service...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
15 Guest Operations 
Retrieving Messages
Usually, guests will retrieve their voice messages from their rooms, but they may 
also need to retrieve their messages from other guest rooms, from a house 
telephone, or from a location away from the property. When retrieving messages 
from other locations, passwords assigned at check-in are used for guest security. If 
personal greetings...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-755  Issue 1
April 2000
Hospitality Operations 
16 Guest Operations 
If no keys are pressed, the current message is saved (if the system is 
administered to save old messages), and the new one is played. To keep 
your mailbox space free for new messages, delete unwanted messages.
If the system is not administered to save old messages, once you listen to a 
message, the message is deleted automatically, and the next message is...