Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
97 Attendant console feature buttons 
5
8. If you are using the Enhanced Selector console, assign the Hundreds Select 
Buttons that you want this console to have.
If you want this console to be able to access extensions in the range 3500 to 
3999, you need to assign them 5 Hundreds Select Buttons: 
35 for 
extensions 3500 to 3599, 
36, 37, 38, and 39.
9. Assign the Feature Buttons that you...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
98 Attendant console feature buttons 
5
Auto In auto-in (Grp. No.__)  1 per split 
group 2
Auxiliary Work  aux-work (Grp. No.__)  1 per split 
group 2
Manual-In manual-in (Grp. No.__)  1 per split 
group 2
Release release 1
Work Code work-code 1
Stroke (0-9) stroke-cnt (Code:_)  1
3
Attendant Console 
(Calls Waiting) CW Aud Off  cw-ringoff 1
Attendant Control 
of Trunk Group 
Access...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
99 Attendant console feature buttons 
5
Attendant Override Override override 1
Automatic Circuit 
Assurance ACA aca-halt 1 per system 
Automatic Wakeup 
(Hospitality) Auto Wakeup  auto-wkup 1
Busy Verification  Busy Verify verify 1  
Call Coverage Cover Cback  cov-cback 1  
Consult consult 1  
Go To Cover goto-cover 1  
Call Coverage 
[display button] Cover Msg Rt cov-msg-rt 1  
Call Offer...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
100 Attendant console feature buttons 
5
Do Not Disturb 
(Hospitality) 
[display buttons]Do Not Disturb 
Extext-dn-dst 1
Do Not Disturb 
Grpgrp-dn-dst 1
Don’t Split Don’t Split dont-split 1
Emergency Access 
To the Attendant Emerg. Access 
To Attd em-acc-att 1  
Facility Busy 
Indication [status 
lamp] Busy (trunk or 
extension#) busy-ind (TAC/Ext: _) 1 per 
TAC/Ext.
7
Facility Test Calls...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
101 Attendant console feature buttons 
5
Intrusion (Call 
Offer)Intrusion intrusion 1  
Leave Word Calling Cancel LWC lwc-cancel 1  
LWC lwc-store 1  
Leave Word Calling 
[display buttons] Delete Msg  delete-msg 1
Next next 1  
Call Display  call-disp 1  
Leave Word Calling 
(Remote Message 
Waiting) [status 
lamp]Msg (name or 
extension #) aut-msg-wt (Ext:___)  N
Link Failure Link Failure...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
102 Attendant console feature buttons 
5
Remote Access 
Security Violation rsvn-halt rsvn-halt 1 per system
Ringing In Aud Off  in-ringoff 1  
Security Violation 
Notification Haltssvn-halt ssvn-halt 1 per system
Serial Call Serial Call serial-cal 1  
Split/Swap Split-swap split-swap 1
11
System Reset Alert  System Reset 
Alert [status 
lamp] rs-alert 1  
Station Security 
Code Notification...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
103 Attendant console feature buttons 
5
Visually Impaired 
Service (VIAS) VIS vis 1  
Console Status con-stat 1  
Display display 1  
DTGS Status dtgs-stat 1  
Last Message last-mess 1  
Last Operation last-op 1  
VDN of Origin 
Announcement 
RepeatVOA Repeat voa-repeat 1
12
VuStats VuStats vu-display 1
N = any number of buttons on the phone can be assigned to this feature. For phone feature...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
104 Removing an attendant console 
5
Removing an attendant console
Before you physically remove an attendant from your system, check the 
attendant’s status, remove it from any group or usage lists, and then delete it from 
the system’s memory.
For example, to remove attendant 3, which also is assigned extension 4345:
1. Type 
status attendant 3 and press RETURN.
The Attendant Status screen...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
105 Setting console parameters 
5
Setting console parameters
You can define system-wide console settings on the Console Parameters screen. 
For example, if you want to warn your attendants when there are more than 3 calls 
in queue or if a call waits for more than 20 seconds, complete the following steps:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
106 Providing backup for an attendant 
5
Providing backup for an attendant
DEFINITY ECS allows you to configure your system so that you have backup 
positions for your attendant. Attendant Backup Alerting notifies backup 
telephones that the attendant need assistance in handling calls. The backup 
telephones are alerted when the attendant queue reaches the queue warning level 
or when the...