Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
87 Setting up Terminal Self Administration 
4
nVisitor telephones
An executive may have another telephone in their office that is to be used 
by visitors. It may be desirable that the visitor be able to bridge onto a call 
that is active on the executive’s primary extension number. A bridged call 
appearance makes this possible.
nService environments
It may be necessary that several people be able to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
88 Setting up Terminal Self Administration 
4
For example, to assign a security code of 12345678 to extension 4234, complete 
the following steps:
1. Type 
change station 4234 and press RETURN.
The Station
 screen for extension 4234 appears.
2. In the Security Code field, type 
12345678.
You should assign unique security codes for each user. Once you enter the 
code and move off the field, the system...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
89 Setting up Terminal Self Administration 
4
Fixing problems
nWhen a telephone is in the Admin mode, the telephone cannot accept any 
calls — the telephone is treated as if it were busy. Also, a user cannot make 
calls while in the Admin mode.
nAny button state a telephone is in when the telephone enters the Admin 
mode stays active while the telephone is in the Admin mode.
nACD agents who wish...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
90 Setting up Terminal Self Administration 
4 

Managing your attendant consoles 
91 Overview 
5
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
5
Managing your attendant consoles
This section provides an overview to the DEFINITY attendant consoles. It also 
explains how to add new consoles, remove consoles, and how to set your 
system-wide console parameters.
Overview
The attendant console is the main answering position for your organization. The 
console operator is responsible for answering incoming calls and for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
92 Overview 
5
Figure Notes
Figure 1. 302A and 302B attendant console 
1. Call processing area
2. Handset
3. Handset cradle
4. Warning lamps and call waiting lamps
5. Call appearance buttons
6. Feature area
7. Trunk group select buttons8. Volume control buttons
9. Select buttons
10. Console display panel
11. Display buttons
12. Trunk group select buttons
13. Lamp Test Switch
302bphn1 KLC 051496 

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
93 Overview 
5
Figure Notes
Figure 2. 302C attendant console
1. Handset
2. Handset cradle
3. Call processing area
4. Warning lamps and call waiting lamps
5. Outside-line buttons
6. Display buttons7. Display
8. Select buttons
9. Volume control buttons
10. Outside-line buttons
11. Feature buttons
12. Call appearance buttons
a
bc
de
f
Po s i t i o n
Available
Forced
ReleaseNight Pos
Busy
Calls...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
94 Overview 
5
Figure 3. Console feature button layout
Figure 4. Enhanced Selector Console
1
ONLY)2  3 4 5 6 7 8
00 01 02 03 04 05 06 07 08 09
10 20
30
40 50 60
70
80
90 91 92 93 94 95 96 97 98 99
89  88  87  86  85  84  83  82  81
71 72 73 74 75 76 77 78 79
69  68  67  66  65  64  63  62  61
51 52 53 54 55 56 57 58 59
49  48  47  46  45  44  43  42  41
31 32 33 34 35 36 37 38 39
29  28  27...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
95 Adding an attendant console 
5
DEFINITY PC consoles
The DEFINITY PC Console is a Microsoft Windows-based call handling 
application for DEFINITY system attendants. It provides an ideal way to increase 
your productivity and to better serve your customers.
PC Console offers all the call handling capabilities of the hardware-based 
DEFINITY 302 attendant console with a DXS module, plus...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
96 Adding an attendant console 
5
2. In the Type field, enter 302B1.
This is the type of attendant console.
3. If you want this attendant to have its own extension, enter one in the 
Extension field.
Tip:
If you assign an extension to the console, the COR and COS that you 
assign on this Console screen override the COR and COS you 
assigned on the Console Parameters screen. To avoid...