Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
127 Setting up call forwarding 
7
2. In the Group Name field, enter a name to identify the coverage group.
3. In the Ext field, type the extension of each group member.
4. Press 
ENTER to save your new group list.
The system automatically completes the Name field when you press 
ENTER.
Related topics
Refer to ‘‘
Assigning a coverage path to users’’ on page 120 for instructions on 
assigning a coverage...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
128 Setting up call forwarding 
7
As the administrator, you can administer system-wide call-forwarding parameters 
to control when calls are forwarded. Use the System Parameters Call 
Coverage/Call Forwarding screen to set the number of times an extension rings 
before the system redirects the call because the user did not answer (CFWD No 
Answer Interval). For example, if you want calls to ring 4...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
129 Setting up call forwarding 
7
2. In the Call Forwarding Activation Busy/DA field, type *70.
The 
*70 feature access code activates the call forwarding option so 
incoming calls forward when your phone is busy or does not answer.
3. In the Call Forwarding Activation All field, type 
*71.
The 
*71 feature access code forwards all calls.
4. In the Call Forwarding Deactivation field, type 
#72.
The...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
130 Setting up call forwarding 
7
7. On the Call Fwd-All Calls line, in the 1 column, type y.
This allows the user with this Class of Service to forward their calls. The 
“1” column is for phones with a Class of Service of 1.
8. On the Restrict Call Fwd-Off Net line, in the 1 column, type 
y.
This restricts your users from forwarding calls off-site. If you want your 
users to be able to call off-site,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
131 Setting up call forwarding 
7
2.They dial their “forwarding-to” off-site or on-site number.
In this example, enter 
2081. This is a local number; for offsite forwarding, 
include the AAR/ARS feature access code.
3. When they hear the 3-beep confirmation tone, they hang up.
Changing the forwarding destination remotely
Now that you have set up all of the required system administration for call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
132 Setting up night service 
7
Instructions
To change call coverage from off-site:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. In the Change Coverage Access Code field, type 
*85.
Use the
 *85 feature access code to change a coverage path from a phone or 
remote station.
3. Press 
ENTER to save your changes.
4. Type 
change cor and press RETURN....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
133 Setting up night service 
7
There are five types of night service:
nNight Console Night Service — directs all attendant calls to a night or 
day/night console
nNight Station Night Service — directs all incoming trunk or attendant calls 
to a night service destination
nTrunk Answer from Any Station (TAAS) — directs incoming attendant 
calls and signals a bell or buzzer to alert other employees that...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
134 Setting up night service 
7
The Group Number field fills automatically with the next hunt group 
number.
2. In the Group Name field, type the name of the group.
In our example, type 
ldn nights. There should be no members in this hunt 
group.
3. Press 
ENTER to save your changes.
NOTE:
If you are using tenant partitioning, the command for the next step 
will be 
change tenant x. If you are using...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
135 Setting up night service 
7
5. In the Night Destination field, add the night destination on the listed 
directory phone.
In our example, type 
51002.
6. Press 
ENTER to save your changes.
7. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
8. In the DID-LDN Only to LDN Night Extension field, type 
n.
9. Press 
ENTER to save your changes....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
136 Setting up night service 
7
10. From a phone with console permissions, dial the call forwarding feature 
access code, then the hunt group’s extension, followed by the main number 
of AUDIX.
In our example, dial 51002.
NOTE:
You should receive the confirmation tone (3 beeps). This step is very 
important as calls to the LDN night service extension do not follow 
coverage.
11. In voice mail, build...