Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

Handling incoming calls 
117 Setting up basic call coverage 
7
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
7
Handling incoming calls
Setting up basic call coverage
This chapter shows you how to set up call coverage for incoming calls to be sure 
that incoming calls are answered when the called party is not available.
Basic incoming call coverage:
nprovides for automatic redirection of calls to alternate destinations when 
the called party is not available or not...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
118 Setting up basic call coverage 
7
Administering system-wide call coverage 
characteristics
This section shows you how to set up system-wide call coverage characteristics 
that govern how coverage is handled.
Instructions
The System-Parameters Call Coverage / Call Forwarding screen sets up the global 
parameters which direct the switch on how to act in certain situations.
1. Leave all default...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
119 Setting up basic call coverage 
7
Instructions
To create a coverage path:
1. Type 
add coverage path next and press RETURN.
The Coverage Path
 screen appears. The system displays the next undefined 
coverage path in the sequence of coverage paths. Our example shows 
coverage path number 2.
2. Type a coverage path number in the Next Path field.
The next path is optional. It is the coverage path to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
120 Setting up basic call coverage 
7
5. Press ENTER to save your changes.
Tip:
If you want to see which extensions or groups use a specific coverage path, 
type 
display coverage sender group n, where n is the coverage path 
number. For example, you should determine which extensions use a coverage 
path before you make any changes to it.
Assigning a coverage path to users
Now assign the new coverage...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
121 Setting up advanced call coverage 
7
Setting up advanced call coverage
Advanced incoming call coverage:
nredirects calls based on time-of-day
nallows coverage of calls that are redirected to sites not on the local switch
nallows users to change back and forth between two coverage choices (either 
specific lead coverage paths or time-of-day tables).
Covering calls redirected to an off-site...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
122 Setting up advanced call coverage 
7
2. In the Coverage of Calls Redirected Off-Net Enabled field, type y.
This instructs the DEFINITY ECS to monitor the progress of an off-net 
coverage or off-net forwarded call and provide further coverage treatment 
for unanswered calls.
3. In the Activate Answer Detection (Preserves SBA) On Final CCRON Cvg 
Point field, leave the default as 
y.
4. In the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
123 Setting up advanced call coverage 
7
To use a remote phone number as a coverage point, you need to define the number 
in the Remote Call Coverage Table and then use the remote code in the coverage 
path.
Instructions
For example, to add an external number (303-538-1000) to coverage path 2:
1. Type 
change coverage remote and press RETURN.
The Remote Call Coverage Table
 appears.
2. Type...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
124 Setting up advanced call coverage 
7
6. Type r1 in a coverage Point field.
In this example, the coverage rings at extension 4101, then redirects to the 
external number. If you administer Coverage of Calls Redirected Off-Net 
and the external number is not answered or is busy, the call redirects to the 
next coverage point. In this example, the next point is Point 3 (h77 or hunt 
group 77).
If you...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
125 Setting up advanced call coverage 
7
Instructions
To set up a time-of-day coverage plan that redirects calls for our example above:
1. Type 
add coverage time-of-day next and press RETURN.
The Time of Day Coverage Table
 screen appears and the selects the next 
undefined table number in the sequence of time-of-day table numbers. If 
this is the first time-of-day coverage plan in your system, the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
126 Setting up advanced call coverage 
7
2. Move your cursors to Coverage Path 1 and type t plus the number of the 
Time of Day Coverage Table.
3. Press 
ENTER to save your changes.
Now calls to extension 2054 redirect to coverage depending on the day and time 
that each call arrives.
Creating coverage answer groups
You can create a coverage answer group so that up to 8 phones simultaneously 
ring...