Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
137 Setting up night service 
7
2. In the Console Type field, type principal.
There can be only one night-only or one day/night console in the system 
unless you administer Tenant Partitioning. Night Service is activated from 
the principal console or from the one station set per-system that has a 
nite-serv button.
3. Press 
ENTER to save your changes.
Setting up night station service
You can use...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
138 Setting up night service 
7
Tip:
All trunk groups that are routed through the attendant direct to this night 
service destination provided they already do not have a night service 
destination and, on the Console Parameters screen, the DID-LDN Only to 
DID-LDN Night Ext field is 
n. Refer to ‘‘Setting up trunk answer from any 
station’’ on page 139.
Instructions
To set up night station service:
1....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
139 Setting up night service 
7
5. In the DID-LDN Only to LDN Night Extension field, type n.
6. Press 
ENTER to save your changes.
After you set up night station service, have the attendant use the night 
console button to activate and deactivate night service.
Setting up trunk answer from any station
There may be situations where you want everyone to be able to answer calls when 
the attendant is...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
140 Setting up night service 
7
Before you start
You need a ringing device and 1 port on an analog line circuit pack. Refer to 
DEFINITY ECS System Description for more information on the circuit pack.
Instructions
To set the feature access code for TAAS:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. In the Trunk Answer Any Station Access Code...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
141 Setting up night service 
7
2. In the EXT Alert Port (TAAS) field, type 01A0702.
Use the port address assigned to the external alerting device.
3. Press 
ENTER to save your changes.
Setting up external alerting night service
Calls redirected to the attendant via Call Forwarding or Call Coverage will not go 
to the Listed Directory Number (LDN) Night Station. If there is no night station...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
142 Setting up night service 
7
Instructions
To send LDN calls to the attendant during the day and to a guard’s desk at night:
1. Type 
change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
 screen appears.
2. In the Night Destination field, verify this field is blank.
3. Press 
ENTER to save your changes.
4. Type 
change console-parameters and press RETURN.
The Console...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
143 Setting up night service 
7
5. In the EXT Alert Port (TAAS) field, type 01A0702.
This is the port address assigned to the external alerting device.
6. Press 
ENTER to save your changes.
The system is in Night Service.
Any calls to extension 2000 now go to extension 3000 (the guard’s desk).
Any “0” seeking calls go to extension 3000 (the guard’s desk).
To send LDN calls to the attendant during the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
144 Setting up night service 
7
Setting up trunk group night service
You can use trunk group night service if you want to direct individual trunk 
groups to night service. The system redirects calls from the trunk group to the 
group’s night service destination.
Trunk group night service overrides night station service. For example, let’s say 
you activate trunk group night service, and then your...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
145 Setting up night service 
7
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls 
to a night service destination.
Let’s say your helpline on hunt group 3 does not answer calls after 6:00 p.m. 
When customers call after hours, you would like them to hear an announcement 
that asks them to try their call again in the morning....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
146 Adding call pickup 
7
Related topics
‘‘
Managing hunt groups’’ on page 152.
How do night service types interact?
Let’s look at an example of how several types of night service might be used in 
one company.
Assume that you already administered the following night service settings:
nNight station night service redirects to extension 3000 and DID-LDN only 
to LDN Night Ext is set to 
n
nEXT Alert...