Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
167 Managing vectors and VDNs 
7
2. To see all current vector events, press RETURN.
OR
Indicate the events that you want to see by completing the Report Period 
and Search Option fields. Refer to DEFINITY ECS Call Vectoring/EAS 
Guide or DEFINITY BCS and Guestworks Call Vectoring Guide for more 
information.
3. Press 
ENTER to view the report.
The Event Report (detail) screen appears.
Look at the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
168 Managing vectors and VDNs 
7
!SECURITY ALERT:
Vector fraud is one of the most common types of toll fraud because 
vectors route calls based on the class of restriction (COR) assigned to 
the VDN. Refer to BCS Products Security Handbook for more 
information.
Adding a vector directory number
To add a vector directory number:
1. Type 
add VDN 5011 and press RETURN.
You enter the VDN extension you...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
169 Understanding Automatic Call Distribution 
7
4. In the Measured field, indicate how you want to measure calls to his VDN.
In our example, type 
both (for both CMS and BCMS).
Tip:
BCMS must be enabled to use “both.” Use display 
system-parameters customer-options
 to see if BCMS is enabled.
5. Press 
ENTER to save your changes.
Viewing vector directory numbers
To see the VDNs already associated...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
170 Assigning a terminating extension group 
7
Enhancing an ACD system
First, all call center management systems (such as Lucent’s Basic Call 
Management System (BCMS), BCMSVu, and the sophisticated CentreVu Call 
Management System) require ACD. These management systems give you the 
ability to measure more aspects of your center’s operation, and in more detail, 
than is possible with standard...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
171 Assigning a terminating extension group 
7
2. In the Group Extension field, type 6725.
This is the extension for the advertising group.
3. In the Group Name, type 
advertising.
This is the name of the group.
4. In the Coverage Path field, type 
5.
This is the number of the call coverage path for this group.
5. In the COR field, leave the default as 
1.
6. In the TN field, leave the default as 
1....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
172 Assigning a terminating extension group 
7
12. In the Bridged Call Alerting field, type y.
This provides audible ringing for TEG calls.
13. In the Button Assignments section, type 
term-x-gr 1.
This is the TEG button for the advertising group.
14. Press 
ENTER to save your changes.
                                                              Page 2 of X...

Routing outgoing calls 
173 World class routing 
8
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
8
Routing outgoing calls
World class routing
Your system uses Automatic Alternate Routing (AAR) and Automatic Route 
Selection (ARS) to direct outgoing calls.
nAAR routes calls within your company over your own private network.
nARS routes calls that go outside your company over public networks. ARS 
also routes calls to remote company locations if you do not have a private...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
174 Managing calling privileges 
8
Managing calling privileges
Each time you set up a phone, you use the station screen to assign a COR. You can 
create different CORs for different groups of users. For example, you may want 
executives in your company to have different calling privileges than receptionists.
When you set up a COR, you specify a Facility Restriction Level (FRL) on the 
Class of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
175 Displaying ARS analysis information 
8
Instructions
To assign the ARS FAC:
1. Type 
change dialplan and press ENTER.
The Dial Plan Record
 screen appears.
2. Move to the 9 row and type 
fac in the first column. Press ENTER to save 
your changes.
3. Type 
change features and press ENTER. 
The Feature Access Code
 screen appears.
4. Type 
9 in the ARS - access code field and press ENTER to save your...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Routing outgoing calls 
176 Understanding ARS analysis 
8
The far-left column of the ARS Digit Analysis Table lists the first digits in the 
dialed string. When a user makes an outgoing call, the system analyzes the digits, 
looks for a match in the table, and uses the information in the matching row to 
determine how to route the call.
Let’s say a caller places a call to 1-303-233-1000. The switch matches the dialed 
digits...