Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-7 Voice Group Problems 
5
Voice Group Problems
Refer to Ta b l e  5 - 4, Voic e Group  Alarms and  Rep air Proc ed ures, for a list of 
alarms and  repair p roc ed ures ad d ressed  to the voic e p orts. Perform all 
numb ered rep air ac tions in ord er as shown. Alarms ap p ear in the 
D I SPL AY A L A RM S 
sc reen und er the resourc e typ e:
VOICE_GRP
Table 5-4. Voice Group Alarms and Repair Procedures...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-8 Link Ports Problems 
5
Tab le 5-5, Voic e Group  Errors, lists the errors whic h, if exc eed ing  a c ertain 
threshold, may g enerate the listed  alarm faults. Errors are logg ed  in the 
D ISPL AY 
ERRO RS
 sc reen. 
Link Ports Problems
When the DEFINITY AUDIX System attemp ts to use unp urc hased  voic e ports to 
do message-waiting updates or audit switch names, errors will be logged, 
eventually...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-9 Link Ports Problems 
5
Tab le 5-7, Link Port Errors, lists the errors log ged  in the D ISPL AY ERRO RS sc reen. 
These errors, if exc eed ing  a c ertain threshold , may g enerate the listed  fault 
alarms. Note that pseud onyms of listed  error resourc es may app ear on the error 
log; these “ hid d en”  resourc es are listed  in p arenthesis with their related  
resources. 
Table 5-6. Link Port Alarms...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-10 Switch (Remote DCS Switch) Problems 
5
Switch (Remote DCS Switch) 
Problems
When the DEFINITY AUDIX System op erates in the Control Link Emulation mod e, 
the following  p rob lems may oc c ur with the c ontrol link b etween the remote DCS 
switc h and  the DEFINITY AUDIX System. Alarms and  rep air ac tions are g roup ed  
tog ether in Ta b l e  5 - 8, Switc h (Remote DCS Switc h) Alarms and  Rep air...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-11 Switch (Remote DCS Switch) Problems 
5
 
Table 5-9. Switch (Remote DCS Switch) Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
SWITCH 81
Diagnostic  MP 143 failed  (c hec k if switc hlink is 
op erational) SWITCH 0
SWITCH 361
Remote switc h translation removedSWITCH 0,1
SWITCH 360
Bad  BX25 level 4 translationSWITCH 0
SWITCH 363
Host switc h data transfer rec overedSWITCH 0,1
SWITCH...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-12 Switch Link (Control Link) Problems 
5
Switch Link (Control Link) Problems
Refer to Table 5-10, Switc h Link (Control Link) Alarms and  Rep air Proc ed ures, for 
a list of alarms and  rep air p roc ed ures ad d ressed  to the Switc h Link. These oc c ur 
when the DEFINITY AUDIX System is op erating  in the Control Link Integ ration 
mod e. Perform all numb ered  rep air ac tions in ord er as shown....

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-13 Switch Link (Control Link) Problems 
5
3
Host out of d ata transfer MAJORSWITCHLINK
1. Chec k switc hlink in/out 
of d ata transfer status 
using  the STATUS 
SWITCH-LINK
 sc reen.
2. Connec t an external 
loop bac k p lug to the 
Y-c a b le  Po r t  B  
c onnec tion and  run 
TEST 
SWITCH-LINK 
LOOPAROUND
.
3. Chec k IDI or MPDM and  
rep lac e if nec essary.
4
Bad switc h numb er MAJORSWITCHLINK
1. Chec...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-14 Switch Link (Control Link) Problems 
5
Table 5-11, Switch Link (Control Link) Errors, lists the errors log g ed  in the D ISPL AY 
ERRO RS
 sc reen. These errors, if exc eed ing  a c ertain threshold , may g enerate the 
listed  fault alarms. 
Tab le 5-12, Test Switchlink Results, lists ind ivid ual switchlink tests and  test results 
when 
TEST SWITCH-LINK is run, and possible repair actions. 
Table...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-15 Switch Link (Control Link) Problems 
5
Re s e t 
Loop aroundP Pa ss e d
Voic e Grp not b usied Busyout Voic e-g roup
F Int loop  failure Try ag ain, rep lac e 
TN568
F Level 1 failure DSR or DCD not ac tive
F Level 2 failure
F Int loop  Timeout System error (c all RSC)
F D a t a  Tr a n s  
TimeoutSystem error (c all RSC)
F Level 1 timeout System error (c all RSC)
F Level 2 timeout System error (c all...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-16 LAN Problems 
5
LAN Problems
Refer to Tab le 5-13, Loc al Area Network (LAN) Alarms and  Rep air Proc ed ures, 
for a list of alarms and  rep air p roc edures ad d ressed  to the system’s Loc al Area 
Network interfac e, whic h sup p orts c lient software ap p lic ations suc h as Intuity 
Messag e Manag er. Perform all d ashed rep air ac tions one at a time until the 
p rob lem is solved . Alarms ap p ear...