Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

Maintenance Strategy 
2-1  
2
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
2
Maintenance Strategy
This chapter b riefly d iscusses normal step s to take when p rob lems occur with 
the DEFINITY AUDIX System. Feature p rob lems that may b e rep orted  b y the 
sub sc rib er are also listed , with p ossib le solutions. 
!CAUTION:
Many of the rep air ac tions and use of utilities d esc rib ed  in the following 
c hap ters should  not b e p erformed  b y the c ustomer. Certain p roc ed...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Maintenance Strategy 
2-2 Begin Troubleshooting 
2
Begin Troubleshooting
Refer to Fi g u re  2 -1, Resolving  Alarms, when troub le c alls are p lac ed and  alarms 
will have to b e resolved . 
Figure 2-1. Resolving Alarms
TSC:
You receive
trouble call
Is AUDIX system
out of service?
Log in and
go to display
alarms form
Consider
customer
complaints
See next
sectionMF_BD
ALARM_ORIG
SYS_TIME
MO_DISK
DISK
VOICE_PT
VOI CE_GRP
LINK_PORTS
SWITCH...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Maintenance Strategy 
2-3 Feature Problems Reported by Subscriber 
2
Feature Problems Reported by 
Subscriber
Are DEFINITY AUDIX sub sc rib ers rep orting feature p rob lems throug h the system 
ad ministrator; AUDIX Sub sc rib er; AUDIX System Ad ministrator, Customer Care 
Center (RSC)? Ta b l e  2 - 1, 
Customer Rep orted Feature Prob lems, lists the most 
c ommon feature p rob lems the c ustomer may rep ort. In c onsid ering  these, 
c...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Maintenance Strategy 
2-4 Feature Problems Reported by Subscriber 
2
The sub sc rib er d ials the 
AUDIX system, b ut it 
answers only after many 
ring ing s.1. This is normal d uring  heavy traffic  c ond itions.  The 
sub sc rib er is b eing  p lac ed in a waiting  queue.  Verify heavy 
traffic  ac tivity by c hec king the p ort usage/p eg c ount d ata on 
the LIST MEASUREMENTS LOAD HOUR sc reen.
2. If a port has not b een used for some...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Maintenance Strategy 
2-5 Feature Problems Reported by Subscriber 
2
When trying to c reate a 
messag e, the sub sc rib er 
hears There is no room in 
your mailb ox.1. The sub sc rib er should d elete unneeded messag es in 
resp onse to the warning  messag e.
2.If the sub sc rib er’s mailbox is not full, the system 
ad ministrator should  c hec k the sub sc rib er’s maximum 
messag e leng ths.  Also, minimum requirements for 
sub sc rib ers...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Maintenance Strategy 
2-6 Feature Problems Reported by Subscriber 
2 

TN568 Circuit Pack 
3-1 MF_BD Alarms, Repair Procedures and Errors 
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DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
3
TN568 Circuit Pack
MF_BD Alarms, Repair Procedures 
and Errors 
Tab le 3-1 lists alarms and  rep air p roc ed ures assig ned  to the Multifunc tion Board  
(MF_BD) fault resourc e. Rep air ac tions are p erformed  one at a time until the 
p rob lem is solved . If the p rob lem reoc c urs, refer to Tab le 3-2 to b etter 
und erstand  the errors that may b e trig g ering...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
TN568 Circuit Pack 
3-2 MF_BD Alarms, Repair Procedures and Errors 
3
Table 3-1. MF_BD Alarms and Repair Procedures
Fault Code Fault DescriptionAlarm 
LevelError Log 
Resource Repair Action
100
Unab le to p ump  DSP 
Parallel ControllerMAJORDSP_SUBSYS
— In v o ke  RESET SYSTEM 
REBOOT.
If system d oes not return to AUDIX 
state, or error/fault reoc c urs, shut 
d own the system, and  rep lac e the 
TN568. 101
Failed  to c onfigure 
Voic e...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
TN568 Circuit Pack 
3-3 MF_BD Alarms, Repair Procedures and Errors 
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301
Restarting  system MAJOREMB_MFB
— In v o ke  RESET SYSTEM 
REBOOT.
— If system d oes not return to 
AUDIX state, or error/fault 
reoc c urs, shut d own the 
system, and  rep lac e the TN568. 302
Restart w/o ang el 
initializationMAJOREMB_MFB
303
Go to OA&M MAJOREMB_MFB
304
Flashware tests 
failedMAJOREMB_MFB
Shut d own the system, and rep lac e 
the TN568.
305
Cloc k...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
TN568 Circuit Pack 
3-4 MF_BD Alarms, Repair Procedures and Errors 
3
312
Time Slot Controller 
badMAJOREMB_MFB
— Verify the TDM c loc k is 
op erational on the switc h.
— If the switc h TDM c loc k is 
op erational, shut down the 
system, and  rep lac e the TN568.
— If the prob lem reoc c urs, c hec k 
the switc h TDM c loc k.
313
386 flashware 
rep rog ramming  
ab ortedWARN IN GEMB_MFB
Insp ec t the 
/usr/add-on/audix/lib/pumpware/fw...