Lexmark W820n User Manual

59
Pages are not
stapled.You are trying to staple too
many sheets.Reduce the number of pages in the staple job.
The finisher can staple up to 50 sheets of 20 lb paper.
If you attempt to staple a larger stack of paper, the
finisher ejects the stack without stapling it.
The staple cartridge holder is
not installed or is not installed
correctly.Reinstall the stapler cartridge holder into the stapler.
SeeReplacing a staple cartridgefor instructions.
The staple cartridge is empty. Install a new staple...

60
A printer message
indicates that all
linked bins are full,
butsomebinsare
empty.There is no bin available to
perform the finishing
functions requested by the
print job because the bin is
full.To clear the message, remove the stack of paper from
the bin.
The287 Paper Jam
Open Deflector G
message displays
after you install the
finisher.The divertor cover is installed
incorrectly.Remove and realign the divertor cover. Refer to the
Setup Guidefor instructions.
Feed direction
streaks are on stacks
of paper...

61
22
Solving other option problems
Use the following table to find solutions to problems with other options.
SymptomCauseSolution
An option does not operate
correctly after it is installed, or it
stops working.The option is not installed correctly. Remove the option and reinstall it.
The cables connecting the option to
the printer are not attached
correctly.Check the cable connections. Refer
to the
Setup Guidefor instructions.
The printer driver does not
recognize that the option is
installed.Your...

62
23
Calling for service
When you call for printer service, be prepared to describe the problem you are experiencing or the
error message on the display.
You’ll also need to know your printer model type and serial number. Refer to the label on the back of
the printer near the power cord for this information. The serial number is also listed on the menu
settings page you can print from the Utilities Menu. SeePrinting a menu settings pagefor more
information.
For service in the U.S. or Canada, call...

63
24
Clearing print media jams
For tips on avoiding jams, seeAvoiding jams.
If you do experience a jam, see the following instructions in this topic to clear the jam and continue
printing.
Understanding jam messages
Locating jams with messages
Clearing jams from the printer
Clearing jams from the optional duplex unit
Clearing jams from the optional envelope feeder
Clearing jams from the optional mailbox
Clearing jams from the optional finisher
Understanding jam messages
When a jam occurs, the...

64
Paper path of standard trays and optional trays, optional duplex unit, and
multipurpose feeder
254 258
247 257
252 260
251
259
248
249
261273256250, 253, 255
232, 233, 234
244
245 242
243
241
200
246
201,
202
204
208, 231209, 210, 211
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Paper path of optional envelope feeder in relation to trays, optional duplex unit, and
path to the optional mailbox
271, 272
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Paper path of optional mailbox in relation to printer and optional duplex unit
280
282
281
281 284
For each bin, the curved
portion of the path
leading into the bin and
thepathtothebinis284
For each bin, this area
is 285
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67
Paper path of transport unit and optional finisher in relation to printer and optional
duplex unit
Message maps
You can use themessage mapon the front of the printer (or on the transport unit if the finisher is
installed) to locate the doors, covers, and options you must open or remove to clear the paper path.
285
284
283 282
281 287
280294
290
291288, 293
289 286
292
295
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Locating jams with messages
MessageArea where jam occursSee:
200 Paper Jam Open Door A
201 Paper Jam Open Door A
202 Paper Jam Open Door ARollers under the print cartridgeTray 1 and the print cartridge
area
204 Paper Jam Open Door AFuser areaFuser area
208 Paper Jam Open Door A
209 Paper Jam Open Door ADuplex unit area or the fuser areastep 5 on page 72
210 Paper Jam Open Door EFuser area
211 Paper Jam Open Door AFuser area
231 Paper Jam Open Door E
232 Paper Jam Open Door E
233 Paper Jam Open Door E...