Lexmark W820n User Manual

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6Lift the tray up slightly and push it all the way into the printer.
Behind Tray 4
1Pull the tray out to the stop position.
2Push down the tab on the left side of the tray.
3Graspeachsideofthetray.
4Pull the tray straight up, and then out toward you. Set the tray aside.
5Pull the paper straight out.
6Align the guides on the bottom of the tray with the tracks in the printer.
Note:You must align the guide properly or the tray will not slide into the printer.
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7Push the tray all the way into the printer.
Behind Tray 5
To access jams behind tray 5, remove tray 3, and tray 2 if necessary. Then, reach behind tray 5 and
pull the paper out.
Multipurpose feeder
Print media may jam in one of three locations in the multipurpose feeder. Remove the jam based on
the print media location:
If print media jams as it begins to move from multipurpose feeder into the printer, pull the sheet straight
out.
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If print media jams after it enters the printer from the multipurpose feeder:
1Push up on the latch to release the duplex unit door (Door E).
2Gently lower the door to the open position.
3Pull up on handle to open the printer side door (Door A).
4Pull the sheet straight out.
If the sheet is too short to grasp:
aClose the printer side door (Door A) and close the duplex unit door (Door E).
The printer automatically cycles, forcing the sheet to move forward.
bOpen the duplex unit door (Door E) and the...

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6Close the duplex unit door (Door E).
Fuser area
1Push up on the latch to release the duplex unit door (Door E).
2Gently lower the door to the open position.
3Pull up on handle to open the printer side door (Door A).
CAUTION:The fuser may be hot. Allow time for it to cool before continuing.
4Remove the paper based on what part of the paper is visible:
–If print media is jammed in the rollers, pull the sheet straight out.
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–If print media is caught under the fuser, but only a small portion of the sheet is visible, as
shown in the following illustration, donotpull the sheet out. Complete the following steps
to remove the sheet.
aPush the green lever toward the back of the printer to loosen it, and then pull it up.
bDrop the lever down and pull it up again. Repeat this two or three times.
The jammed print media is forced out from under the fuser so you can grasp it easier. It forces
it out in one of two methods, so remove...

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–If the print media exits to the top of the fuser, grasp the sheet on both sides and gently pull
it out.
5Close the printer side door (Door A).
6Close the duplex unit door (Door E).
Clearing jams from the optional duplex unit
Note:If an optional envelope feeder is installed on the printer, you must remove it so you
can open the duplex unit door. For instructions, seeRemoving the optional
envelope feeder.
1Push up on the latch to release the duplex unit door (Door E).
2Gently lower the door to the open...

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–If the sheet is jammed under the plastic grid in the duplex option:
aRaise the plastic grid.
bPull the jammed sheet straight out.
cLower the plastic grid.
–If the sheet has exited to the printer side door, grasp the jammed sheet and pull it straight
out.
4Close the duplex unit door (Door E).
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Clearing jams from the optional envelope feeder
1Remove the envelope feeder. SeeRemoving the optional envelope feeder.
2Push up on the latch to release the duplex unit door (Door E).
3Gently lower the door to the open position.
4Pull up on handle to open the printer side door (Door A).
5Pull the jammed envelope straight out.
6Close the printer side door (Door A).
7Close the duplex unit door (Door E).
8Reinstall the envelope feeder. SeeReinstalling the envelope feeder.
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Clearing jams from the optional mailbox
1Open the mailbox door (Door D) by pulling the handhold to the right. The door swings open.
2Remove the jammed sheet based on its location.
–If the print media is jammed in one of the 10 bins, but you see only the trailing edge behind
the door as shown do not pull the short portion of the jam from inside of the door.
aInstead locate the leading edge of the print media in one of the bins.
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bPull the print media straight out of the bin.
–If the print media is jammed between the fuser area and a mailbox bin, pull the sheet
straight up.
–If only a small portion of the jammed print media is visible and the rest is caught in the
fuser area, seeFuser areafor instructions on clearing the jam.
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