Lexmark W820n User Manual

49
Streaked vertical linesToner is smeared before
fusing to the paper.If print media is stiff, try feeding from
another tray.
SymptomCauseSolution
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50
Toner specksThe print cartridge is
defective.Replace the print cartridge.
SeeReplacing the print cartridge.
Thetransferrolleriswornor
defective.Replace the transfer roller.
SeeReplacing the items in the
maintenance kit.
The fuser is worn or defective. Replace the fuser.
SeeReplacing the items in the
maintenance kit.
The paper pick rollers are
dirty.Replace the pick rollers.
SeeReplacing the items in the
maintenance kit.
Toner is in the paper path. Call for service.
The two removable screws on
the...

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Incorrect margins
(continued)The paper pick rollers are
worn.Replace the pick rollers.
SeeReplacing the items in the
maintenance kit.
Clipped imagesThe guides in the selected tray
are set for a different size print
media than what is loaded in
the tray.Move the guides in the tray to the proper
positions for the size loaded.
SeeLoading the traysfor detailed
instructions on adjusting the guides in each
tray.
Ghost imagesLow toner level in the print
cartridge.Make sure the Paper Type setting is
correct...

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18
Solving paper feed problems
If print media has trouble traveling through the printer, paper jams or other paper feed problems can
result. Use the following table to find solutions to paper feed problems you are experiencing. For
information about paper feed problems in output options, seeSolving mailbox problemsorSolving
finisher problems.
For detailed instructions on clearing paper jams, seeClearing print media jams. For tips on avoiding
paper jams, seeAvoiding jams.
SymptomCauseSolution
Paper...

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The page that
jammed does not
reprint after you
clear the jam.Jam Recovery in the Setup Menu is set to
Off.SetJam Recoveryto Auto or On.
Envelopes fail to
feed through the
optional envelope
feeder.The envelope stack is too deep. Decrease the stack of envelopes by half.
SymptomCauseSolution
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54
19
Solving other printing problems
Use the following table to find solutions to other printing problems.
SymptomCauseSolution
The operator panel
displayisblankor
displays only
diamonds.The printer self test failed. Turn the printer off, wait about 10 seconds, and turn
the printer back on.
Performing Self Testappears on the display.
When the test is completed, theReadymessage is
displayed.
If the messages do not appear, turn the printer off
and call for service.
Make sure the system board is pushed...

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Jobs don’tprint(continued).The specified output bin is full. Remove the stack of paper from the output bin as
indicated by the operator panel message, and then
pressGo.
The specified tray is empty. Load paper in the tray as indicated by the operator
panel message.
SeeLoading the traysfor detailed instructions.
Youareusingthewrong
printerdriverorareprintingto
afile. Verify that you selected the printer driver
associated with the W820.
 If you are using a USB port, make sure you are
running Windows...

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Large jobs do not
collate.Collate is not set to On. SetCollationto On in theFinishing Menuor
through the printer driver.
The job is too complex. Reduce the complexity of the print job by eliminating
the number and size of fonts, the number and
complexity of images, and the number of pages in
the job.
The printer does not have
enough memory.Add printer memory or an optional hard disk.
Refer to the
Setup Guidefor information on
selecting memory options to install.
Unexpected page
breaks occur.The job...

57
20
Solving mailbox problems
Use the following table to find solutions to problems with the optional mailbox.
SymptomCauseSolution
Paper jams before
reaching the mailbox.The mailbox and the printer
are misaligned because the
mailbox deflector is caught.Realign the mailbox and the printer. Refer to the
Setup Guidefor instructions.
The mailbox cable is not
connected properly.Check the cable connection. Refer to the
Setup Guidefor instructions on connecting the mailbox to the
printer.
Paper jams in the...

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21
Solving finisher problems
Use the following table to find solutions to problems with the optional finisher.
SymptomCauseSolution
Paper frequently
jams in the finisher.The finisher and the printer
are misaligned.Properly align the finisher with the printer. Refer to the
Setup Guidefor instructions.
Alignthetopoftheguiderailwiththelineonthe
holding plate by rotating the two alignment knobs
closest to the holding plate. This action raises or
lowers the guide rail, depending on which way the
knobs are...