Kyocera TASKalfa 552ci User Manual

Troubleshooting
10-5
10
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine 
other than this machine?Format the USB memory with this 
machine.6-20
Is the USB host blocked? Select Unblock in the USB host 
settings.8-80
Check that the USB memory 
is securely plugged into the 
machine.——
When displaying an 
image sent from the 
machine on the PC, an 
image size is shrunk 
vertically or 
horizontally.Have you selected 
200×100dpi Normal or 
200×400dpi Super Fine for 
the scan...

Troubleshooting
10-6
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message Checkpoints Corrective ActionsReference 
Page
Acceptable staple 
count exceeded.Is the acceptable staple 
count exceeded? For 
details, refer to 
Specifications on page 
Appendix-24.Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.—
Add paper in cassette 
1.Is the indicated cassette out 
of paper?Load paper.2-20...

Troubleshooting
10-7
10
Cannot duplex print 
on this paper.Did you select a paper size/
media type that cannot be 
duplex printed?Select the available paper type. 
Press [Continue] to print without 
using Duplex.3-12
Cannot execute this 
job.– This job is canceled because it is 
restricted by Job Accounting. Press 
[End].—
Cannot offset this 
paper.Did you select a paper size/
media type that cannot be 
offset?Select the available paper size/type.
Press [Continue] to print without 
using Offset.3-14...

Troubleshooting
10-8 FAX box limit 
exceeded.– FAX box is full, and no further storage 
is available. The job is canceled. 
Press [End]. Try to perform the job 
again after printing or deleting data 
from the FAX box.—
Finisher tray is full of 
paper.Is the acceptable storage 
capacity exceeded for the 
document finisher tray?Remove paper from the document 
finisher tray.
If printing can be restarted, the touch 
panel display will prompt you to press 
[Continue]. Then press [Continue].—
Hard Disk error....

Troubleshooting
10-9
10
Memory is full.– Unable to continue the job as the 
memory is used up.
Press [Continue] to print the scanned 
pages. The print job cannot be 
processed completely.
Press [Cancel] to cancel the job.—
– The process cannot be performed 
due to insufficient memory. If only 
[End] is available, press [End]. The 
job will be canceled.—
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and...

Troubleshooting
10-10 Staple jam.– If a staple jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel.
Leave the machine on and follow the 
instruction to remove the jammed 
staple.—
System error. – System error has occurred. Confirm 
that the Attention indicator is lighting, 
and then turn the main power switch 
off and on.—
The phone receiver is 
off the hook.– Put down the receiver. —
The removable 
memory is not 
formatted.Is the removable memory...

Troubleshooting
10-11
10
Responding to Send Error
When an error occurs during transmission, Send Error appears. Check the error code and error message below, 
and follow the corresponding corrective actions.
Error 
CodeError Message Corrective Actions Reference Page
1101Failed to send the e-mail.
Failed to send i-FAX.Check the host name of the SMTP 
server on the COMMAND CENTER.2-18
Failed to send via FTP. Check the host name of FTP.
Failed to send via SMB. Check the host name of SMB.
1102Failed to send...

Troubleshooting
10-12 1104Failed to send the e-mail.Check the e-mail address.
* If the address is rejected by the 
domain, you cannot send the e-mail.3-25
Failed to send i-FAX. Check the i-FAX address.
*If the address is rejected by the 
domain, you cannot send i-FAX.FA X  S y s t e m  ( S )  
Operation Guide
Chapter 8
Internet Faxing
 (i-FAX) (Option)
1105Failed to send via SMB. Select [On] of the SMB settings on 
the COMMAND CENTER.2-18
Failed to send the e-mail. Select [On] of the SMTP settings on...

Troubleshooting
10-13
10
2102
2103Failed to send via FTP. Check the followings of the FTP 
server.
- Is FTP available?
- The server is not operating properly.–
Failed to send the e-mail.
Failed to send i-FAX.Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
2201Failed to send the e-mail.
Failed to send via FTP.
Failed to send via SMB.
Failed to send i-FAX.Check the network.
- The network cable is connected.
- The hub is not...

Troubleshooting
10-14
Responding to Authentication Server Connection Error
If an error occurs when connecting to the authentication server, check the error message and follow the 
corresponding corrective action appears on the operation panel.
Responding to an Attention Indicator Flashes
If an attention indicator flashes, press [Status/Job Cancel] to check an error message. If the message is not 
indicated on the touch panel when [Status/Job Cancel] is pressed or the attention indicator flashes for 1.5...